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Improving the Premium Experience

Brenda Connolly
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12-04-2009 19:32
You guys wanted more Bennies...looks like they are on the way.

https://blogs.secondlife.com/community/land/blog/2009/12/04/home-is-where-you-hang-your-avatars-hat

From: someone
In a few weeks we will start beta testing a new addition to the Premium subscription, to see whether we can dramatically simplify owning your first home in Second Life. We believe that, if we can make owning a home both easy and welcoming, it will increase land interest overall, leading to more consumers of both land, content and other inworld services.

This new addition to the Premium membership will be called a 'Linden Home'. This is not the same as First Land, not least because it is about providing a home rather than just land, but it does share the same goals.



During beta, a limited number of randomly selected existing Premium subscribers will be offered the chance to apply for a Linden Home. We may also offer them to a small percentage of new Premium signups but that would be later in the beta phase. There will be a number of themes and house types to choose from and, once chosen, a 512m parcel of land on a new Continent will be given to those Residents. That parcel will have a beautiful but unfurnished home already in place, and most will not share a border with other Residents.

A key aim for the beta is to provide easy entry into inworld home ownership (especially for new Residents) while not competing with estate owners. These estates do an amazing job of providing quality experiences for Residents. We want to create an on-ramp so new Resident can learn how valuable and simple owning land can be, but then move naturally on to larger parcels elsewhere.

Therefore these parcels will be unlike normal land in that they will be restricted in various ways; the house cannot be removed and the parcels cannot be sold, joined, terraformed or divided. Events and classifieds cannot be created for these parcels; only Premium Members can own them, and only one per account.

If the beta goes well, we are looking to launch this as an entitlement for all Premium subscribers early next year. When launched, Linden Homes will join the Support services, stipend and free 512m of land tier that Premium members already enjoy. As we go through the beta period you will all have a chance to visit the areas to take a look for yourselves, and we'll be talking in the blogs about what we learn from those first beta testers. Based on extensive feedback, we believe that by greatly simplifying an entry-level home-buying process, new Residents will stay longer and ultimately participate in the community and economy more extensively.

As usual, shortly after this post goes live we will open up a Discussion area so that we can get your feedback and questions. There will also be information added to the Support Wikipages and some Q&As added to the newly launched SL Answers over the next few days!


I like the use of the term "Entitlement" in describing Premium Benefits.
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Pete Olihenge
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Posts: 315
12-04-2009 19:36
Virtual suburbia!

And I particularly like the idea of planting questions in SL Answers.
Amity Slade
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12-04-2009 19:42
This doesn't sound like a benefit. This sounds like Linden Lab has discovered that residents make money renting skyboxes, and have decided to cut in on the action.

Doesn't it seem like every new "feature" of Second Life recently introduced is actually Linden Lab finding a resident-created industry in Second Life, and deciding to take it over?
Sindy Tsure
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Join date: 18 Sep 2006
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12-04-2009 19:58
As a premium/concierge customer, how does this help me?
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Esquievel Easterwood
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12-04-2009 20:03
So what happens to these places when the person decides to move on? They can't sell them. Do they count as your first tierless 512? If so, you'd probably want to abandon them when you moved to a larger plot somewhere else. The place would become a derelict ghost town.
Brenda Connolly
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12-04-2009 20:04
From: Esquievel Easterwood
So what happens to these places when the person decides to move on? They can't sell them. Do they count as your first tierless 512? If so, you'd probably want to abandon them when you moved to a larger plot somewhere else. The place would become a derelict ghost town.


I'm guessing they would just give them out to new people as they come in. Churn.
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Esquievel Easterwood
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12-04-2009 20:28
From: Brenda Connolly
From: Esquievel Easterwood
So what happens to these places when the person decides to move on? They can't sell them. Do they count as your first tierless 512? If so, you'd probably want to abandon them when you moved to a larger plot somewhere else. The place would become a derelict ghost town.
I'm guessing they would just give them out to new people as they come in. Churn.
They'd have to monitor the place fairly closely then--new behavior for Lindens. I don't imagine the newbies in the neighborhood would know or care to report abandoned land.
Starfire Desade
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12-04-2009 20:29
When the person wants to move on and abandons the house, LL will clean it up and make it available for the next person.

The house is anchored on an adjoining plot (linden owned), so all they have to do is return every item on the plot and it will be ready.
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Driftwood Miles
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12-04-2009 20:29
Sounds like Stepford
Raymond Figtree
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12-04-2009 20:57
Once again, they screw over the existing, long-time resident. In this case, the makers of pre-fabs and Mainland and Estate landlords struggling as it is to find anyone to rent from them.

By their logic, everyone after a short period of time will suddenly want to move on and pay for a larger plot. I think a ton of folks will just do what I'm currently doing: Get by with 117 prims on a lovely 512. Why rush to buy a cow when you can have 117 prims of milk for free?
Tomas Gandini
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Posts: 384
12-04-2009 21:22
I've already got a home. A nice castle on a mountain top, surrounded by forests and lakes. What would I want with a "Linden House". Prolly fall apart after a week. :D
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Amity Slade
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12-04-2009 21:25
From: Raymond Figtree
By their logic, everyone after a short period of time will suddenly want to move on and pay for a larger plot. I think a ton of folks will just do what I'm currently doing: Get by with 117 prims on a lovely 512. Why rush to buy a cow when you can have 117 prims of milk for free?


I think you've under-estimated Linden Lab. I think they do expect that many people are going to want to move on to bigger plots of land after they can't rez their high-prim items on 512 sq m.

After they have let enough time pass, they will release the already-written blog entry on what a success this benefit is. They will also release they already-written survey results that show residents want to buy pre-fabs directly from Linden Lab. So the next "feature" will be Linden-managed prefabs on larger mainland. The teaser prefab is a nice, but certainly unintended, gateway to steer new users to more Linden Lab products.
Raymond Figtree
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12-04-2009 21:28
From: Amity Slade
I think you've under-estimated Linden Lab. I think they do expect that many people are going to want to move on to bigger plots of land after they can't rez their high-prim items on 512 sq m. And after the have let enough time pass, they will release the already-written blog entry on what a success it is, so much so that the next "feature" will be Linden-managed prefabs on larger mainland. The teaser prefab is a nice gateway to steer new users to more Linden Lab products.
LOL. I did under-estimate them. All I could come up with was that after 90 days they would start charging tier for these parcels.
Ponsonby Low
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12-04-2009 22:46
From: Raymond Figtree
LOL. I did under-estimate them. All I could come up with was that after 90 days they would start charging tier for these parcels.


Possibly.

But also: if all existing Premium members will be 'gifted' with these parcels, and if the parcels 'use up' the free-of-Tier first 512m, then...

...many Premium members currently on parcels of their own choosing will suddenly find their 'free' 512m gone....and will be bumped up to the next-higher level of tier!


If you have a 512 for free-per-month (other than your Premium membership), you'll now pay an ADDITIONAL US$5 per month...


If you currently have 66,048m, and thus pay US$195/month for the sim [65,536m] + the 'free' 512----you'll suddenly be paying US$292.50 per month, because you're now officially over the "1 sim" mark!

Virtually every Premium member will now be bumped up to the next higher tier level---an increase of up to US$97.50/month per person, directly into LL coffers!




....it's GENIUS!!!!!!!!!!!!!!!!!!!!
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Mitzy Shino
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12-04-2009 22:47
Assuming LL keep to their word, its a good thing IMHO, if they don't I can see many land barons bailing as quickly as they can sell their sims, end result, SL becomes a empty wasteland (err void even) in a matter of no time, following shortly thereafter by LL shutting down SL and releasing a blog post stating that resident feedback, in world office hours, and numerous surveys showing that residents believed it was other residents fault for screwing up SL and that LL was in no way to blame for the closure.
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Mitzy Shino
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12-04-2009 22:48
From: Ponsonby Low
Possibly.

...many Premium members currently on parcels of their own choosing will suddenly find their 'free' 512m gone....and will be bumped up to the next-higher level of tier!


No it's optional, you don't have to take a Linden home.
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Mitzy Shino
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12-04-2009 22:51
From: Mitzy Shino
No it's optional, you don't have to take a Linden home.


*goes bright red after reading that again*

err I meant, ummm, take a Linden House.

(but If I do get to take a Linden home, I want Blue!)
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Ponsonby Low
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12-04-2009 23:04
From: Mitzy Shino
Assuming LL keep to their word, its a good thing IMHO, if they don't I can see many land barons bailing as quickly as they can sell their sims, end result, SL becomes a empty wasteland (err void even) in a matter of no time, following shortly thereafter by LL shutting down SL and releasing a blog post stating that resident feedback, in world office hours, and numerous surveys showing that residents believed it was other residents fault for screwing up SL and that LL was in no way to blame for the closure.


I really don't take any pleasure in writing this, because I've loved every second inworld, and I will miss SL more than I can express.

But: someday the whole SL phenomenon will be a Harvard Business School case in "most breath-takingly fast and comprehensive self-destruction of a viable business platform in world history."
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Cal Kondo
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12-04-2009 23:30
I thought it was a reasonable idea. It provides a really clear and obvious path to owning some virtual land. I gives a reason to pull out that credit card for the first time and I'd guess that getting customers over that first use off the CC barrier is the toughest.

The use of the land seems really limited so probably these small plots will be outgrown quickly.

I was a little surprised that the Linden build will not be part of the 117 prims. I thought this maybe gave to much of an advantage over the open market .

If I operated rentals I would be more concerned that this starts people on a path to mainland ownership rather than estate rental. Most likely though it will lead to more people in SL who have used their credit card, and that's not a bad thing.
Raymond Figtree
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12-05-2009 00:01
From: Ponsonby Low
I really don't take any pleasure in writing this, because I've loved every second inworld, and I will miss SL more than I can express.

But: someday the whole SL phenomenon will be a Harvard Business School case in "most breath-takingly fast and comprehensive self-destruction of a viable business platform in world history."
It would happen faster if some of their competition could get their shit together.
Lord Sullivan
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12-05-2009 00:55
From: Ponsonby Low
I really don't take any pleasure in writing this, because I've loved every second inworld, and I will miss SL more than I can express.

But: someday the whole SL phenomenon will be a Harvard Business School case in "most breath-takingly fast and comprehensive self-destruction of a viable business platform in world history."


and thats the really sad thing in all of this imho.
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Phil Deakins
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12-05-2009 01:17
From: Brenda Connolly
You guys wanted more Bennies...looks like they are on the way.
On the way, yes, but not for "you guys".

This is only of benefit to new users and new premium members but not to existing premium members, who, on the whole, will already have got their homes sorted out. I see it like this - in no particular order:-

1. It will tend to drive some of the smaller rental businesses out of business. I was in that business at the low cost end, and I imagine it would have affected me if free homes on land had become available, though I can't say for certain.

2. It will encourage people to have a premium account, which will put money into LL's pocket.

3. It will get people liking the idea of having their own land so that there's a good chance that many of them will want bigger plots, either on mainland or on private estates. Either way, it will put more money into LL's pocket.

4. It has nothing to do with giving more benefits to premium members. Anything to do with that has to be for all premium members, which this isn't, because many existing premium members are sorted out already. Maybe that's a bit harsh though.

5. It has nothing to do with retention, although it could improve that aspect. It's only to do with money in LL's pocket and any other benefits are incidental.
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Ponsonby Low
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12-05-2009 01:42
From: Mitzy Shino
No it's optional, you don't have to take a Linden home.


If we can count on that, then we can absolve them of coming up with the 'bump [nearly] everyone's tier up' plan. And sigh with relief and all that sort of thing.

(Hmn, I hope it's not simply that they hadn't thought of it, yet.... :( )
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Ponsonby Low
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12-05-2009 01:46
From: Phil Deakins

...It has nothing to do with retention....


Certainly it would tend to segregate the newbies. Which might or might not (accidentally)affect retention.

Just as certainly, the new continent will be quite the Griefer/Newbie-Exploiter magnet. Will LL shell out for more new hires, to police the place?



(rhetorical question)
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Ian Undercroft
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12-05-2009 01:51
Wow - a website set up already following this announcement. Looks as if they mean business!

http://www.lindenhomes.co.uk/linden-homes

Any passing off/intellectual property implications?
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