11-17-2007 16:31
From: Lucifer Nostram
But I'm only asking them to do what they say they will do, and I quote -

"How to request review of your limits
You may request a review of your account to increase your limits. Please visit the support system and submit a ticket.

Premium account holders should select the Billing and L$ -> LindeX Tier Review ticket options.

Basic account holders should select "Special Questions - Basic account or Guest Login" -> LindeX Tier Review.

We'll review your request and get back to you within 5 business days."

Maybe I'm just naive and believe in the milk of human kindness LOL

and they gave you a response.

From: someone
"Unfortunately, we are unable to consider an increase in your Billing and Trading Limits within the first 30 days of account ownership. This is based on from the time when you first had a billing transaction with Linden Lab, or from when you upgraded the account."

and then you reopened the ticket
From: Lucifer

I have reopened the ticket asking who they think they are treating a paying customer in this way and asking for a supervisor to review. Interesting to see if they start acting like a commercial concern instead of concentrating on disappearing up their own backsides.


and that was what my last response was based on.....
From: Laura Lobo

I am just wondering why you would think with all the thousands of support tickets, bug reports and abuse reports they deal with everyday they would even remotely consider dealing with someone that is asking them to break their own rules?

Looks like you found your alternative. Carry on...