Top 5 Buyer Mistakes

No, no no no. First, there's no aggression toward customers, just to rude ones.

Secopnd, it's not "We gots RULES and you will OBEY". It is "We gots limited time and lots of folks needing a slice of it, we're needing to be a bit strict about time management."

In my case, I ask folks not to just say "Hi" at me, but to ask their question right off. Is it because I hate customers? Nope, opposite. I don't want them ending up in a "Hi" round-robin with me as we try to see when we accidentally end up online at the same time. I've lost customers to that in the past (Your service sucks because you never answered the question I never got around to asking). It's just better for the customer to hit me with the question. (Plus, often I can easily answer while off-line, so they get what they need far faster.)

People do get mad at me for asking they don't just say "hi" at me. I can't win for losing.

I do suspect customer service in SL is a bit on the poor side, overall. I get some outright shocked reactions from folks when I respond to them, they act like they're in totally unfamiliar territory wondering what to do not that someone finally answered. The reactions include gaping jaw if I hop on a problem before the customer contacts me. I sell copy-only items. Buying one twice is a waste of money, so I made my vendor system tell me if someone's bought two in a row, so I can get thier money back to them. I figure thier shock is a sign of poor service most other places. I get the feeling the merchants in this thread have all seen that shock at some point.

AmIrite?

Customers do do some silly things - buy the wrong item or colour, press the wrong button, ask blatantly obvious questions, lose things in their inventory, etc. I can cope, I do the same thing when I go shopping... we all make mistakes.

Oh, and the offers of friendship from strangers are a common occurence... the "add friend" button is very close to the send IM button.

Maybe it's time someone started a "I'm a happy customer" or "I found this wonderful shop" thread.

Luckily, most my customer IMs are happy, positive ones. 99% of problems have turned out to be very quckly fixed. Here are the main causes of issues with my prefabs:

1 - 'Why is my prefab teleporter/doors/fireplace not working?' - because scripts are not enabled on the land, very common issue it seems

2 - 'I rezzed my new prefab and it just dssappeared again, it keeps doing this!' - auto-return set on land and they do not have the correct group-tag on

3 - 'I just bought this land with one of your prefabs included, and can't modify it! What is going on?' - the prefabs are COPYABLE, not transferable, sadly, the person who sold you the land could not actually sell the prefab with it, it still belongs to them and always will

The other thing that springs to mind as amusing, and sometimes a little annoying, is when people IM me and ask:
'Where can I buy your caravan?'
'Do you sell prefabs?'
'Do you have a store?'
'I saw your prefab on SLExchange, do you have it rezzed in land?'

When the answers to those questions are clearly on my profile, hehe

But on the whole - I would far rather a customer (or potential customer) contacted me with their issues, no matter how small or how strange - I do like my customers to all be delighted with their products and feel strongly that customer service is VERY important.

When I buy something I expect it to work as advertised, be high quality and arrive on time - it is only fair that I strive to offer my own customers the same standards.

Er, may I also take this opportunity to 'fess up' and show that merchants are often even dafter than any customer - well, this particular one is.

I update my Castle Tiberion, lots of nice new features, very pleased with it. I wanted to send everyone who has the older version the nice new update Sadly I have lost a lot of my ingame sales records in a computer crash, but I have some, and my SLExchange list.

So I started to send out a nicely boxed upgrade. Each customer got an IM and the upgrade - I managed to get the first 100 done. There are around 600 altogether, of which I have 400 on my list.

Today I log in to some very confused IMs. Seems I had a seriously confused moment and have sent out 100 copies of the ORIGINAL castle - the one they already have, lol

So now I have to redo it all again, with apologies for my total dingbattyness. And I can't
complain - no one's fault but my own.

So if you got an upgrade and are trying hard to see the promised teleporters and dungeon - it is my fault, not yours that you can't. New one will be with you asap - and if you bought this item in world, please contact me for a free upgrade - I promise I will send you the right one! lol

1. The off Line "hi" and nothing else
2. Freinds requests out of the blue.. from total strangers
3. NOT reading the information given on my notecards.. they have been carefull written and will answer 95% of the question
4. Group invites from who knows where
5. NOT reading my profile which tell them.. my IM's cap.. pass a note card and don't offer me random freindships
6. Thinking that for 500L purchase they own my time in SL
7. Calling me to fix things... just because i own the property
8. thinking just becasue i own a business gives every sl magazine, newspaper and advertiser the right to spam me with there info

and that is mine 8 top picks!

Have you actually forgotten to put the items into your boxes? I have... most embarassing