Unusual customer request

Hmmm..well if he would have stuck to it does not fit I would have asked why not refund it?

I bought a few things that I would like to return but why go though the hassel?

I always thought that sellers of homes and stuff should have offer a free size demo of the item..say just a box or something put together that has the same shape as an item..takes only a few mins to build and cost nothing.

As far as everyone in here that sells stuff offer no refunds..I mean come on..if you need that lil bit of lin to pay ur RL apt rent you need to get off ur ass and get a job,would it kill you to refund someone if they have a good reason?....

In all fairness I have had some do refunds for me..but some are act like they need that $1.00usd to eat this month.

Rebel

If they had good reasons... sure. "This doesn't fit my home anymore" ain't a good reason.

Rebel: what Marianne said.

I hate those things, and I just wouldn't force things onto people like that. I doubt that many people read them anyway, and a sign would be better. I'm happy with the way things are.

You did the right thing, Phil. What a weirdo (him, not you). I don't understand peoples' reasoning sometimes. They do stuff that is totally unreasonable and seem totally unaware of what idiots they are being.

Yep, I hate them too. Especially when they have 14 pages of additional notecards on them.

Me too! I always just hit decline, decline etc I never ever read them, it's just annoying spam to me.

Send him an IM saying you'd normally give a refund in such circumstances, but the prims were damaged, and you'd be unable to resell the item as a result.

LOL

I agree,unless it looked like it would fit and then after buying it it would not,last time I checked there is not way to tape a space off,least a good one.

Reb

Size of items is often difficult. I've even created prims of an item's length on occasions so that the person could go home to see it if it will fit.

To me thats the best way to do it..^^^^^^^^^^^^^^^

Cudo's!!

Reb

What's funny about the whole size thing is that he obviously used the furniture for a good while before he got his new house. Should have done a little math before he got the new place...

Actually, people like you are why I seldom do refunds. You have an entitlement streak a MILE wide. And I got REALLY tired of looking through sales records 2, 3, 4 weeks, or worse, 1, 2 months old for self-absorbed folks looking to make a quick buck by returning something they no longer need / want).

Let me turn your comment around (and use proper english of IM-speak) and make one slight adddition, 'I mean come on, if you need that little bit of $L to to pay your RL apartment rent, you need to get off your ass and get a job (here comes the addition) AND STOP BUYING VIRTUAL ITEMS ON SECOND LIFE AND TRYING TO RETURN THEM LATER!'

No, the shopkeepers are not that desperate for that $1.00....but why do you act as if YOU are? I see only three good reasons for a refund 1) SL borks delivery 2) They buy 2+ of a copyable item 3) They buy something no transfer and wanted to give it as a gift (and contact me right away, not 2 weeks or a month and a half later). Buyers remorse by those who make snap decisions doesn't cut it as a good reason.

Tell him you aren't renting furniture.

I wonder if there's a market in renting furniture. You'd probably have to script the furniture to die if they don't pay the rental fees.

LOL. I like it

Yes!! Like those animated drinks you get which, after a portion of time, evaporate. Or those demo horses at AKK!

I don't understand what boxes have to do with it. You're selling furniture using the Buy option in the pie menu, right? Just add the notecard to the contents of each item for sale.


But real business usually have return policies posted. Do you really think most people are going to buy your product, and then within a week buy a similar product from someone else? I don't see this as something likely to be abused that way. And you'll win more sales from people knowing that they can return it if it doesn't fit - people who otherwise might continue shopping until they're sure. Most of them won't actually exercise the return right, but they'll buy because it gives them confidence in you.

I have so many dresses that I almost never wear anything twice - so I want that deal.


One of those items was a sofa - those stains might not be food.

Quite true.

But "I bought it yesterday and tried setting it into my home today, and it doesn't fit" is a good reason. The timeframe is the difference.


If going back 2 weeks is more than you want to do, just limit your return policy to 1 week. Or two days.

Phil, you did the right thing. I have had more people try to do weird refund requests than you can believe. They also do things like want me to give them a full perm version of an item for the same cost as the original one.

As for returns...people need to learn to look at permissions on items before they buy. If an item is mod then you can adapt it to most any space. But deciding the furniture is too big months later and wanting to return it is not a reasonable request by any stretch.

With my customers, if someone has an issue right after the purchase, i help them as much as possible. Ive done many house calls to customize items folks purchased and did it for free. But i agree with Phil...i am not going to refund for items purchased long before and used.

Oh my virgin ears!

Sadly i've had this happen a number of times, i usually explain I'm not Macy's, and don't give refunds just because they don't like it anymore. If it is something they just bought in the last few days, and they have a valid reason, sure. But "i'm tired of it" isn't a good reason in any context.

Hey Phil - just because this is interesting, could you let us know what his reply is? I think we should study people like this - sort of like Jane Goodall did with the chimps. Maybe learn what makes them tick and see if we can fix them and turn them into normal people at some point.

Plus, if he thought he was doing the right thing, his justfication for it is bound to be entertaining.

I certainly will, but there's nothing yet.

Because most people won't go looking in an object's Contents to see if there's anything interesting there. For people to see a notecard at all, it needs to be in a boxed item where they can't miss it.

Yes I do think that most people who like my stuff will buy it, and a returns policy won't even enter their heads. That's what I think, anyway, and I normally sell between 400 and 500 items every day (it's been down a little this last month, presumably due to all the breakdowns that SL has been having, but I still sell over 300 items every day). As I said, I'm happy with the way things are.