TOS Violation

Why is it that some people get away with violating TOS, when there has been a blatant breach? I have verifiable evidence of real life information disclosure and after weeks of submitting AR's nothing has been done! Who do I complain to when the governance team doesn't do it's job?

Ive had the same problem. One guy was handing out a texture with a picture of my house on it, and my home address as the title of the texture. The creator of the item was clearly marked on the texture, he even went so far as to set up dispensers that residents could click on and be given my real life information for free. Multiple abuse reports sent over a several week period accomplished nothing, complaining through a support ticket,(with my premium membership I foolishly pay for), only resulted in my being sent a "form" email on how to file an abuse report. I guess TOS is enforced with bias. The remarkable part of all this is that Ive NEVER given anyone on here my real life info. Makes me wonder how he got this info.............

Eeek! That is very bad

You could try writing to their snailmail, I suppose.

Perhaps he is someone you gave info to somewhere else. Or perhaps you've given some general information in casual conversation. it doesn't take much for a skilfull social engineer to put pieces together and find you if the really want to.

I'd call LL directly on something like this.

Yeah, Im not really worried about someone having my real life info, so much as Im concerned with someone deliberately violating the terms of service and noone doing anything about it. I mean most of us are only as anonymous as other people allow us to be,but handing out peoples info in this manner is so blatantly against tos it seems someone would do SOMETHING about it. I mean, what if I was a defenseless elderly person on here, and became the victim of some lunatic?

The Resi Team (née G-Team) works in mysterious ways. (My hunch is that they're currently handicapped by trying to do their jobs using Viewer 2.0, for which plight some sympathy would be appropriate.)

A support ticket is the next logical step of escalation after an AR. Lately I've gotten email confirmations from ARs I've filed, so it might be helpful to identify the associated AR in the text of the support ticket. And when that doesn't work, another AR citing the support ticket number.

In the case of RL information, however, I agree with Brenda: act swiftly and call LL directly. (They'd actually have some liability, I think, if anything were to happen to you as a result of the RL information being distributed in their service, just because they explicitly forbid that in the Community Standards, which they must have some obligation to enforce, given that it was invoked as part of the ToS when we signed up. But IANAL.)

When all that fails.... Hmmm. Witness protection program?

This is a real problem with the TOS as written, especially when it impinges on legality of activities such as disclosure and patent lawsuits: it carries no guarantee, or even any statement, of enforcement.

Shanna, you don't say what kind of disclosure was involved?

Jocephus, it's really scary that you haven't had action on something that certainly sounds like a MAJOR breach of the ToS. My perception is that LL acts more quickly and decisively when there are multiple ARs from a number of different accounts. Given that this is already so public, why don't you ask others to help you AR this? It may make no difference -- then again, it may. I'd try it.

I wonder how many people are actually still working on ARs and how they prioritize them.

I'd always assumed that RL disclosure was one of the relatively few areas -- others being sexual ageplay and overt racism -- that actually got a quick response from LL when ARed. But I've also become convinced that there is an astonishing arbitrariness to the system, that may be the result of the fuzziness of the ToS and CS, or may, as you suggest, reflect an overstretched work force.

Oh, crikey, those poor people.

Underage entry to SL gets a very fast response to an AR; we get them on Virtual Ability, telling us they are 13 and in the 7th grade; AR them and you can stand there and watch them disappear before your eyes.

If something like that happens by-pass Linden Lab call the FBI make a formal complaint about it then the Lab suddenly goes into action.. its suppriing how fast they can fix things like that.
But really just dont even bother waiting more then 10 min after ya AR them to the lab just call up the FBI make a formal complaint.

They just dont make quality TV like they used to..

I pitty the fool!

I agree. That is some serious crap. Light a fire under LL's ass. You have no idea how many psychos there are out there.

Oh, so that's what the guy who was responsible for the search function programming is doing now.

Simian Linden

Want a faster response?

http://www.foxnews.com/

I have a feeling that LL is only following up on nudity, sex and adult behavior complaints on the mainland right now. All the other complaints have been shelved for awhile.

You may be right, those being "strategic priorities" as they attempt to enforce the new(ish) ratings system. And of course Treasure is right also: I'm sure they are following up quickly on underage reports still.

It would be interesting to do a census of what is appearing on the police blotter. Interesting, but ultimately a bit pointless . . . like graphing the random instances of lightning strikes . . .

Hmm sometimes its hard to prove .

The majority appear to be disturbing the peace and identity confirmation.