LL Handling Of Abuse Reports

Real $ are involved so moving on is not always an acceptable answer. Also, if people are routinely forced to 'move on' then SL becomes fun only for the griefers, and fewer people will be willing to invest time or real $ here.

Nope it's not okay at all.....my comment was not meant to absolve LL....but more to point out WHY it is such a fiasco. They simply cannot handle it. Ironically....I have actually submitted an app. to LL.....well.....almost a year ago now......because of my customer service experience....and BECAUSE I can see so clearly how this element needs serious improvement......

It took them 4 months to respond.......they actually wanted to 'interview' me in-world and sent an email with a time/date.....and asked that I respond and let them know if this was convenient for me. As it turned out.....it wasn't because I had another RL job interview that same day.....I replied to LL right away to say I was very interested in having the interview but that I had a commitment during the time they requested....and could we re-schedule.

I NEVER heard from them again. So......I absolutely empathize with this issue because as much as I thoroughly enjoy my SL experience, and am committe to it.....I am equally sure that LL is in dire need of some experienced and dedicated customer support as well as (probably) more experienced HR personel.

Close the mainland!!

Close estates down and bring the grid back to the point where we can walk from sim to sim again. (=_=)

I sort of like the idea that terms enforcement can be done by someone who is at risk of losing their bread&butter. (=_=)

Nope. This feature was active for maybe a week, then LL took it away again. For a while there was just an empty field in the viewers region/estate menu where you could put in a mail addy - but when you opened the menu again, the field was empty again. In recent viewer versions you can read "Feature unsupported" there.

Only those estate owners who in that one week while the feature worked put in their email addy will still receive the ARs. A change of the forward addy is not possible, not even taking it out completely as far as I know.

BTW, it was never clear what the actual plan was: a) a total forward of the AR to the estate owner only or b) just a copy to the estate owner with the AR still going to LL, too.

Which is why I stated....
=^-^=

No they cannot.

This feature is unsupported.

Go to region settings and see for yourself.

Really true!!
Somebody once made a AR against me .. result: - Suspension! (I once broke a rule I got suspended before.. so they of course looked at that and based on that they believe the AR that was filed against me (for fun) and banned me).

Anyway, it is very annoying that somebody can file an AR against you and LindenLab presses a button and the next morning you cant login.. of course you dont know what happened to you submit a ticket (as basic account holder that can be very uncomfortable as well). .. anyway, a few days later you get a reply with an answer nobody understands and thats it..

I am happy you opened this topic, and I hope the system improves.
Just wanted to share my experiences with you all.

A AR Team member removed some of my content - I sent in a abuse report in hr name and in 5 minutes she came back and put my content back - So if you can get their name - it can be effective.

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We can blame this on the genius at LL that decided the FREE LABOR from Live help was not worth anything. So, as soon as the Live Help goes - the Abuse Reports increase. Go figure.

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i just reported a perv who tried to enter a secure cottage 4x thru the door, verbally harassing me while i was trying on outfits. when i didn't accept his notecard, he used some sort of script to get in anyway (as a greyed out avi image). i told him i'd report him and he bragged that he'd been doing it for years (he has a 2007 birthdate) and made it very clear that the lindens don't care and dared me to file 10 reports on him.
since he wasted 10 mins of my time, chased me out of the cottage, and i (wasted?) another 10 mins documenting and submitting a very detailed abuse report (including both his im spew and the log of his attempts to gain entry), i'll be verrrrry interested to see if he gets a pointless handslap or a well-deserved 30 or 60-day suspension. granted, he could just come back as a new avi but hopefully without his inventory of dirty little scripts.
if nothing happens, then the lindens don't care and this is the wild west. that would be a shame.
i'm a newbie and would love to know why the lindens can't even write a script that blocks camera views inside dwellings.

Occlusion culling is too time consuming to do on the server, and it's even optional on the client (which has almost always a lot more spare CPU time than the server). This means camera and view limits would have to be done on the client, and so wouldn't have any real effect.

Now there are a number of proposals for cheaper privacy screens, and why THOSE aren't implemented is an open question.

http://jira.secondlife.com/browse/svc-205

I was AR'd by a relative noob for trying to help them after they were griefed. The griefer had moved on, but I was there trying to tell them how to get out of the cage. I'd also been caged, so gods only know what they were thinking. Luckily the case wasn't investigated by Clueless Linden and nothing came of it.

I've AR'd a couple of places for inappropriate content, such as a picture of a child av with clickable prim genitals used as an advert. I received the usual 'we're working on it emails', but to my knowledge nothing was done. This was in the days following the 'broadly offensive' policy. I also AR'd a certain 'sex-park in a sim with the name of an animated fish' which at the time had a lot of child-porn related content. Nothing was done despite multiple AR's from my friends and I, until the German news channel broke the story about 3 months later.

Anecdotal evidence like this suggests the system is often poorly policed and highly arbitrary. At one end you have punishments applied to innocent people, while at the other, clear breaches of rules are ignored. I've no idea what percentage are dealt with correctly but it's clear that the system needs an overhaul.