what percentage failure rate is acceptable ?

Do you think bankers could produce something as cool and as flexible as SL? Face it, stuffed shirts with disciplined development methodology and tests scripts for everything before a line of code is written don't write cool applications. They write banking code.

So far, the SL crap is better than the crap offered by it's competitors. But once someone's crap does not stink, the situation will change. Either SL will become less crappy or less populated.

I've seen a few Friday night 'downtimes' where credit cards weren't able to be processed. Happens during peek times and periods (Holidays). It's not usually the bank's fault though, mostly server problems - they get them too! Sometimes they can last for a couple of hours.

For a good laugh, watch the big store employees scrambling during those moments. Most of them have no idea how to make manual receipts anymore.

Cost.

if SL was running at 5 9's uptime, you would be paying 5 grand in tier for each island.

Downtime for my bank? It depends.

Do you mean a single ATM machine being down? Or all their ATMs in a region being down but the system still being able to work with other ATMs? Or the entire system being down? Or, the big one, that they lose my money?


Not sure it'd cost 100x to get there but I'd certainly believe 2-3x the cost in hardware.

Hmm... 15,000 servers by 2 or 3 times the cost.. Who's got a calculator script?

There is nothing in the TOS that guarantees any uptime at all.
Most hosting companies who label themselves as "service providers" do give some type of uptime guarantee.

umm no I wouldnt.. I tiered down to 0 (zero) a long time ago

I don't know how many of you were around the summer of 2007, however it wasn't just a week of this, it was months and months of this. SL is doing great in comparison to that time.

But it will be interesting to see if the same thing happens this summer. What could make the issue come and go with the seasons? hmm....

I joined during at the end of summer 2006 and, at least to the little newbie hedgie, it seemed like there was a grid attack every weekend.

The recent failures are really, REALLY annoying but it still seems like it's not as bad as when I joined. Maybe I'm just numb..

When is the last time we have managed 48 hours without some kind of problem. So, right now I would be happy with 2 solid days in a row of no problems.

Hell, I'll even settle for 24 straight hours of no problems to start with - we can work our way back up from there.

Hell I'd like 1 hour..oh wait. part of that is my router.. 12 hours!

Well, in re one of the replies here. They don't have to guarantee 5 9's uptime for every sim.

The problem is clearly the Asset Server(s) and the related hardware. These are the systems that genuinely need to be up and running 24/7. And the fact that they have "issues" regularly, shows that they are clearly the problem.

I can live with the occasional viewer crash, even a sim crash is not that catastrophic, they always come back up in a few minutes.

But to not have access to my inventory, or the ability to create new items,or even go to look at new items I might want to buy... There's the problem.

Max

That's just the thing. They don't HAVE to grant you access to ANYTHING. Things could break and stay broken until paying residents realize that nothing is working anymore and there is nothing in the TOS that you agreed to that says they had to have it working 100% (or any %) of the time in the first place.

Downtime can mean a lot of things though, and I doubt they mean the same to us as they to LL.

If only 1 resident out of 60k can't access their inventory, or can't tp, or do much of anything the grid would actually be running amazingly well, but that one person will just see it as "broken, downtime".

The same for 1 sim out of 15k that's down... noone cares except the people that wait for a day to get back to their house.

I don't know if LL has their interpretation of "downtime" published, but somehow I don't think that we "officially" had any downtime for the entire past two weeks since the grid was up and running even if logins were restricted a few times.

They could even argue that the grid being up counts as "uptime", even if we're all booted out and access is restricted to Lindens only. After all, our land is what we're paying for, and that's working even if we can't log on to get to it.

HUG

Nevermind the fact that I've been SITTING in my store, actually trying to intercept people and STOP THEM from paying my vendors.... but I'm already sitting on 3 failed transactions that need refunding/fixing.. and I've been waiting over 3 hours for an "All Clear" so I can get these people what they paid for.

I've been in some type of Computer support for more years then I care to mention. From Main Frame applications to mini systems. You name it, I've been in a support capacity. I've "never",,, seen any application with so many issues as SL! And to make matters worse,, no matter how many releases they put out,, it doesn't get any better! I truly feel all paying members should get some kind of rebate, cash back or free time! We are definitely not getting what we're paying for.

Even if it was down for a solid hour every day, it would still be up 95.83% of the time. When sims go down, they are typically back in a few minutes. And all the rolling restarts count as scheduled downtime. Sure, the problems that exist are annoying, but SL is really good as far as uptime. Even if you look at percent of transactions that are successful, they're still way up there. I've got several hundred transactions every day, and only a small handful that need to be refunded. When you really take a step back and look at everything, it's still remarkable that SL works as well as it does, even when it feels broken.

I should search first and post later instead of the other way around .

It seems a highly subjective way to measure failure though... people (and bots) are probably still going to log on for hours even if they can't buy stuff (I know I do anyway).

It would probably take a major failure of pretty much everything to even register on the "unplanned outage" and get people to log off (or stop logging on).