Katt says hi

Oh.. This bit is what I was responding to:

I thought that kinda sounded like you were trying to get something together.


Ok.. I don't believe they're lying to us or that they're lazy or idiots or any of that so I guess we'll just have to disagree on this point.

It does sound like it, doesn't it. I wasn't trying to organise anything about traffic. It was a suggestion about finding out if there is going to be any improved communication with Katt's arrival on the scene, and the subject is one that's close to many people's heart (not mine - I don't mind one way or the other).

Yep - we'll have to disagree - not about them being lazy idiots though.

Totaly true -- and really, it still isn't stable. I have projects that are now shelved because of H4, and others that I had to scramble to fix. Meanwhile, I own plenty of items that are either broken (many of which will remain so, as their developers are long-gone) or of diminished use (boats sitting to low, etc.). I can't even take a swim, ya know?



Bug or not, ya... it's beyond frustrating. In a social world, it's hard to not be social. I like hugs, an now all I do is fall or flail when I use em

Well, Katt is not the new CEO. She cannot do anything about how new releases are rolled out, whether there are post-mortems, ranking, or grid stability.

She CAN improve the mechanisms by which we communicate with LL. She can even find more effective ways to get feedback from the blogs, forums, etc. to the ears of executives.

What she cannot do is make them listen.

LL needs a cultural shift away from rewarding unmitigated positivity and enthusiasm ("love machine" thinking), and towards rewarding intelligent problem-solving. This requires level-headed acknowledgement of existing problems, which is generally punished within organizations that focus on "good news". Katt can help with such a culture change, but she cannot drive it.
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You have a point there. I guess really I want to see that someone really *is* listening, rather than jes saying they are, ya know? Or, more to the point, it listening and making sure what's heard goes beyond her, into the correct ears.

Mari

Therein lie the problems I think this position faces. The people who are capable of providing solid, constructive criticism that really needs to be paid attention to get burned out on doing so fairly quickly and stop contributing. Look at the names that popped up in the Forum Facelift thread - people who are some of the most experienced, intelligent and articulate people in SL. People we rarely see contribute on these forums much anymore. They've said everything they had to say 16 times and never seen any improvement OR acknowledgement so they start using their time in more productive ways.

The constructive people are consistently now drowned out on blog comments by an army of discontented and hostile posters that ruin any chance of constructive dialog. How many worthless U M posts are we all expected to muck through to read something that actually has any merit -- that actually provides some solutions and ideas instead of just more bitching?

I have a co-worker who is not terribly computer savvy and has had a really tough time with the transition from Corel WordPerfect Suite to MS Office Suite (this is NOT an invitation for a thread jack.) Every time he runs across something he can't figure out he throws a monster temper tantrum and everyone gets the pleasure of a 20 minute tirade on what a ******* ******* Bill Gates is. I usually end up solving whatever problem and to be frank - 99.9% of the time it is operator error and I found the solution in two minutes. It doesn't matter that this co-worker knows from experience now that 99.9% of the time the solution is perfectly easy to find - he still throws a Bill Gates is a *********** every time. Katt Linden is facing a bunch of people on the blog who have this exact same mentality and you cannot win with these people.

Totally. But the thing is the Lindens decided the forums were too negative and such and closed down the areas they felt didn't offer the feel goods for them. When switching to the blog they get all kinds of people who often do not even use a real name, anon cowards who shoot the blogger in the foot and run away, then come back for more. At least here discontent is tied to a real person, verified by LL as a real user and one they have a name for. People have to own what they say here. That is part of why the blog was destined to be a rotten communication medium for SL users to communicate to the Lindens.

I think the idea behind the blog was to prevent discussions/arguments amongst the customers. I think it worked quite well.

It's hard trying to argue on the blog with all that - @51 u smell like dog poo!

Believe me, I tried.

ROFL!!
Yeah, I have been lost in translation a few times myself.

It is almost a mercy move when you see "closed for comments" on the blog.

Your one of the few good posters Isablan, but that's the problem, your one of the few.