Second Life Forums Archive

Melody McBride

Registered User

Join date: 3 Aug 2007

Posts: 11

01-25-2008 22:21

I've submitted a ticket, but was wondering if anyone else is having the same problem.

The group we own our land under disappeared from our groups window in communication and we cannot manage or change any land settings. The group is still listed in our profiles, and we are still listed as members if you open the group info.

Ava Glasgow

Hippie surfer chick

Join date: 27 Jan 2007

Posts: 2,172

01-25-2008 23:07

Melody, this sounds very unusual. Do you know how to get to Live Chat in the Support Portal? I would suggest doing that quickly so it gets resolved before LL does something stupid and reclaims your land.

Kitty Barnett

Registered User

Join date: 10 May 2006

Posts: 5,586

01-25-2008 23:09

http://jira.secondlife.com/browse/VWR-2633 ?

/327/a9/231432/1.html#post1810322

From: Kitty Barnett

Try downloading 1.18.2 (http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-2-1%20Setup.exe) which should be the oldest viewer that still works.

You can install SL into a *different* folder than the one you're currently using and it won't mess up whatever version you're currently using.

Log on with the old viewer and see if it won't let you leave the group proper and then just switch back to the viewer you normally use.

Not sure if 1.18.2 actually still works now since it has the QuickTime problem, otherwise some people have some luck with a Nicolaz viewer.

Melody McBride

Registered User

Join date: 3 Aug 2007

Posts: 11

01-26-2008 00:24

I was able to talk to support, and they will not do anything except reference that knowledge base article.

It's happening with multiple people, we've tried several versions including and old version, Nicolaz and the release candidate, uninstalling/reinstalling/rebooting, etc. Whatever is happening, is server-side and different than the issue they seem to think it is.

It's really upsetting to be paying for land (I am actually am the sole land donater in the group and pay for the entire tier), yet be completely unable to manage it, create objects, etc since it's owned by our group, and the group is inaccessible.

Jessica Elytis

Goddess

Join date: 7 Oct 2005

Posts: 1,783

01-26-2008 05:48

Reopen the Support Ticket, and then Open another Support Ticket for support on the prior Support Ticket. Asking for someone ELSE to help with the first.

A lot of times Lindens get stuck in their little boxes and can't think outside them. Not a cutdown, really, they're just so bright at times they miss the obvious. A fresh look from someone that speaks their language (geek/nerd ^.~) may be able to point them to the right problem.

As stupid as this may sound, you may try to get the sim in which your group land is in reset. I had a problem viewing my group a while ago and a sim reset fixed it. Something about how the system reads the data *Shrugs* But yeah, a sim reset and then clearing the cache and relogging fixed my avatar. Wierd, but then it's SL.

~Jessy

_____________________

When your friend does somethign stupid:

From: Aldo Stern

Dude, you are a true and good friend, and I love you like the brother that my mom claims she never had, but you are in fact acting like a flaming douche on white toast with a side order of dickknob salsa..maybe you should reconsider this course of action and we go find something else to do.

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Group Issue
Melody McBride Registered User Join date: 3 Aug 2007 Posts: 11	01-25-2008 22:21 I've submitted a ticket, but was wondering if anyone else is having the same problem. The group we own our land under disappeared from our groups window in communication and we cannot manage or change any land settings. The group is still listed in our profiles, and we are still listed as members if you open the group info.
Ava Glasgow Hippie surfer chick Join date: 27 Jan 2007 Posts: 2,172	01-25-2008 23:07 Melody, this sounds very unusual. Do you know how to get to Live Chat in the Support Portal? I would suggest doing that quickly so it gets resolved before LL does something stupid and reclaims your land.
Kitty Barnett Registered User Join date: 10 May 2006 Posts: 5,586	01-25-2008 23:09 http://jira.secondlife.com/browse/VWR-2633 ? /327/a9/231432/1.html#post1810322 From: Kitty Barnett Try downloading 1.18.2 (http://download-secondlife-com.s3.amazonaws.com/Second%20Life%201-18-2-1%20Setup.exe) which should be the oldest viewer that still works. You can install SL into a different folder than the one you're currently using and it won't mess up whatever version you're currently using. Log on with the old viewer and see if it won't let you leave the group proper and then just switch back to the viewer you normally use. Not sure if 1.18.2 actually still works now since it has the QuickTime problem, otherwise some people have some luck with a Nicolaz viewer.
Melody McBride Registered User Join date: 3 Aug 2007 Posts: 11	01-26-2008 00:24 I was able to talk to support, and they will not do anything except reference that knowledge base article. It's happening with multiple people, we've tried several versions including and old version, Nicolaz and the release candidate, uninstalling/reinstalling/rebooting, etc. Whatever is happening, is server-side and different than the issue they seem to think it is. It's really upsetting to be paying for land (I am actually am the sole land donater in the group and pay for the entire tier), yet be completely unable to manage it, create objects, etc since it's owned by our group, and the group is inaccessible.
Jessica Elytis Goddess Join date: 7 Oct 2005 Posts: 1,783	01-26-2008 05:48 Reopen the Support Ticket, and then Open another Support Ticket for support on the prior Support Ticket. Asking for someone ELSE to help with the first. A lot of times Lindens get stuck in their little boxes and can't think outside them. Not a cutdown, really, they're just so bright at times they miss the obvious. A fresh look from someone that speaks their language (geek/nerd ^.~) may be able to point them to the right problem. As stupid as this may sound, you may try to get the sim in which your group land is in reset. I had a problem viewing my group a while ago and a sim reset fixed it. Something about how the system reads the data Shrugs But yeah, a sim reset and then clearing the cache and relogging fixed my avatar. Wierd, but then it's SL. ~Jessy _____________________ When your friend does somethign stupid: From: Aldo Stern Dude, you are a true and good friend, and I love you like the brother that my mom claims she never had, but you are in fact acting like a flaming douche on white toast with a side order of dickknob salsa..maybe you should reconsider this course of action and we go find something else to do.