How do you handle unresponsive creators?

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Just to bring this thread to a conclusion, I got a response from the creator in question. He apologized for the delay and I'm satisified with his response. Once again, thanks to everyone for their advice here.

Great to hear that! Thank you for letting us know as well.

Been watching this thread, hoping to see you post something like this. That's great.

Speaking as both an active merchant AND active shopper in SL, I think it's sad you had to work this hard to get the attention of a merchant you paid money to. The fact that he accepted your notecards means he had a chance to at least glance at them, and could have sent a short informal IM saying "I'm sorry I'm swamped, i'll let you know soon" instead of COMPLETELY ignoring you...

I don't care whether I'm burned out on SL or not, if I'm still running a store there, and taking money from residents, I'm not going to insult them by not responding to valid requests. And re: transaction logs, the MERCHANT, if they are intelligent, keeps records on their hard drive of every transaction from the day they opened business... so not having a transaction record isn't even an appropriate excuse for the merchant, had he used it as an excuse.

I am happy you got a response, Talon, but I think it is pathetic that you had to be so tenacious in order to get what was probably some form letter response about "sorry i've been busy, waa waa my personal life, you're not getting an update, but thanks for paying me!" and probably not even a "please forgive my pathetic customer service" gift (it's SL...you're not losing "inventory" like in RL...)

If the merchant is reading.... how about you make up for your 0 stars customer service and let him pick something in your store that might redeem your status as a respectable merchant? It's obvious the OP likes your products and wants to continue using them. It sounds to me like the merchant has just given up supporting products... which is kind of silly if they are selling a product offering lifetime updates.

That said, I really think this merchant is the minority of creators here... and perhaps he's going through a hard time, sure, we all have rough patches where SL is just not the priority... But the key is *dialogue*... not ignoring your customer to the extent that Talon was ignored.