Monopoly and Rudeness of SLExchange

I wish there was another company who does what slexchange does, and more polite and customer caring; last day i wrote them an email asking about an issue, she wrote back to me something with lacking information, i wrote back to her asking for more explanation ( i think she is called tigress (something like that), she is the second person in the company), she wrote back to me in the worst manner, something like "I wont repeat myself again and none of slexchange stuff will contact you again on this issue". I hate this kind of monopoly. I favor microsoft monopoly because at least they made their customers happy. You can't do really anything apart from writing in forums like this one. I wonder how much this helps to get things better. What happened to those customer centric businesses, in these days it is getting worse, for example you are calling a customer service, a girl repeating the same thing and nothing else, "installation team will contact you shortly".....you want to talk to a manager someone higher you can rarely get that, what can you do if you don't get the right sercvice, most of the time you sign a one year contract for everything and you are stuck if things go wrong. I hate seeing business people get ruder and less caring as more powerful they become. I strongly support any thing which will come againts slexchange and beat them probably they will ban me if they see this message here but then again i still believe in democracy and freedom of thoughts. I often value anybody who pays me even a penny, because you never know how hard people work and tough times they get to be able to earn that penny and they deserve some affaction and respect while they spend it, i hope there are business people outthere think alike.

shop.onrez.com is SLX's main competitor I belive.

For what it's worth, I've had nothing but the best service from the people at SLX.

Not touching the M$ comments with a ten foot pole

-Atashi

Hi MW,

There was a situation ages ago when if you paid L$ to your SLX account from inworld it could take days to actually credit and become available.

I won't go into details, but I was polite and asked some of the obvious questions. Like where was my interest going.?.

Anyway I have to say that my experience mirrored yours. I think it's one of those services where if you can use the system without talking to anyone you're fine.

To be honest, I didn't moan or complain at the time, some businesses are just badly run and have poor customer service.

Luckily for SLX it is one of the few shows in town, and as I say, if you don't have to talk to anyone you're fine..

Yep, the only other one I know of is On Rez. I use both actually and have not needed to contact anyone, so I can't comment on service. If you don't want to Slexchange anymore, definitely check out On Rez!

My experience with SL Exchange has been completely opposite the OP's. Almost all of my transactions and currency exchanges have gone smoothly and quickly. I greatly prefer them over the Lindex!

On a very few occasions, I've had problems...a transfer of funds or a purchase that didn't go through. These have been either my fault (note to self: Check if you're in Busy Mode before buying something on SLX!) or Linden Labs' fault (borked in world transactions).

In every case, SLX has responded quickly and courteously to my requests for assistance. In every case, the matter has been resolved to my satisfaction.

I've used SLX to advertise private estate land for sale, to search for and buy items, and to buy and sell L$ (sometimes fairly substantial amounts, over US $1,000). I unhesitatingly recommend them to all my friends.

(NOTE: I have no association with SLX, except as a customer, and I receive no compensation of any kind for saying nice things about them. I'm just a happy customer.)

What planet are you on exactly...?

My experiences at SL Exchange have all been very good. The people running it have consistently demonstrated patience, professionalism, and friendliness. I have no explanation for the OP's very different experience. I feel there must be more to the story than what is presented here.

I usually just window shop at SLX then visit the real store in world.

if you don't know how:

Go to the product page you want and find the creators/sellers name...then look them up in world. Usually they will have a link to thier store in their profile either under their favorites or classified tab.

I had a very similar rude customer service incident inworld with an SLexchange rep that left me dumbfounded, as it was completely unprovoked.

I have had multiple similar experiences - I was very new to the exchange and just needed some simple guidance and received the exact same responses that the poster stated. At one point I asked for someone else to please respond to my request for help and I received a scathing reply that stated owner stands behind his staff and she is never rude - have spoke to many people that have had the same experiences. It works great if you can figure out everything for yourself but customer support is not very good - I always felt like I was bother them even though I was paying substantial amounts of money.

I simply stopped using the service.

I used SLX once, had no problem. I don't like shopping out of world, preferring to keep SL activity other than the Forum strictly whem I'm in world. I have had a few tell me that yes, they are lacking in some Customer Service areas.Others swear by them.

what was your issue that you were asking them about?

personally i've had nothing but terrific service with slEx (and the person you mentioned, but btw you should remove your guess at her name - forum rules), as both seller and as an occassional customer...

All of my contacts with both SLExchange and Shop OnRez have been fine - I contacted SLExchange only yesterday about a withdrawal that didn't go through when SL was having problems, and they resolved it very quickly.

Just go with Onrez, its much better than SLX.

I've used SLX for shopping and the currency exchange, and have had two customer service interactions.. Everything's gone smoothly for me, and the customer service folks were very understanding and prompt with me. I guess we all have good and bad days ... but if SLX were to disappear, I would feel that my SL was much more inconvenient.

I'm sure onrez (formerly SLBoutique) is good too, I just haven't have the time to get to know them, and they don't have a currency exchange.

I am always amazed, actually, that a business as small as SLX manages such a complex website and volume of micropayments as well as they do.
.

I think it's dumb to just stop using SLEX because you have some kind of 'drama' with it. From a practical point of view SLEX is a source of revenue. It can get a lot of people to actually look at your product and buy it there or from your store in-world. To say you will stop using it is like cutting your nose off to spite the face. This isn't a situation where you are boycotting a shop because you are the shop! Boycotting yourself isn't such a good idea.

And what's with this weird polarizing attitude between using slex or onrez? This is not like coke and pepsi. Use them both. You won't hurt the feelings of the owners of either site. There's no penalty. There's nothing to gain by using just one of them.

Although I've used SLEX and had no problems, I've never had to contact anyone for customer service. However if I had, I would not tolerate the rudeness. I'd never use them again. Onrez is really up and coming and proving to be an outstanding competitor.

I must be in an alternate universe from you.

And for what it's worth when I had questions about listing items with SLX I was answered promptly, politely and helpfully. It certainly doesn't seem very smart for them to treat anyone rudely.

I sell on slexchange and buy from it as well as buying/selling lindens when I need to.
I have very little to complain about, when a few items wernt delivered it was dealt with promptly.
I think its a great set up.

as i said, i can not stop using it since i am selling stuff there and i did not experienced any problem on buying and selling stuff there and never needed contacted them until. My issue was related to selling lindens and transfer was being denied everytime and i was asking what was the reason and what i could do to get it sorted. Only answered i received was sorry we can not accept your lindens at the moment ( (i can forward emails for any one needed). Nothing else, no reason or no explanation how i could get it sorted. Maybe it was not possible or so. I expected some care and politeness in responses even if i was mistaken about something. At the end not everyone is a gru in everything, there is a big possibility you might be a new bee. She could say something like sorry for the inconvenience you are having, that is due to this and that...not like i wont repeat myself again and none of the slx stuff will (with a threathning attitude, just because you are next to the boss or probably co-owner). Try using currency exchange and transfering your money into your paypal account, i am sure you ll need some help and i wonder how you will be treated. (Microsoft was a joke to reflect how desperate the situation wasAt the end to whom can you complain about the boss

"I wish there was another company who does what slexchange doesnds "
sounds like this person should create the competition to SLX . Sometimes recognizing a problem and creating the solution can can be toon altering.

do you often switch to an alt account to reply/follow up messages?? that may be a reason for them to be hesitant to follow up your questions. having two accounts named mw and mrsl boa is just confusing and does not instantly make you the exact same person to them, and that's good reasoning, security and accounting on their part. that is, if that is what you did in communicating with them... you switched accounts here just to reply to your own thread.

Ah. Lol, desperate indeed.




It was actually the top person who was rude to you? Because I was wondering if there was some way you could write to the head person and let them know what's going on. You'd think they'd want to know.

Nothing personal to the OP or anyone else who has chimed in that they've had problems with SLX customer support, but I strongly suspect that your issues come down to being oversensitive. I've contacted them several times about different things (mostly failed deliveries) and they've always been courteous and prompt. Or rather, they've been courteous in my view, which gets to why I suspect people are being oversensitive. For example, the OP specifies that the service response began by saying "sorry," but then gets a bit huffy that the apology wasn't more elaborate.

Your suspicions are incorrect in my case.

My own suspicions is that there is one person there with a particular rude streak. There is a pattern to the scenarios presented here for the people who have had bad experiences.