Is it correct?

Summary: in my conclusion is - writing here about this - was wrong. Like I said before just give up!
P.S. ( Changing the previous text is on purpose - it doesn't make sense to continue)

I wrote to xxx and like from most sellers do I excepted to get the product or refund the

money from failed transaction.
The transaction seemed not only failed but also unhonest.
I didn't get an answer for my 2 messages to xxx.
Finally I noticed this info in her profile.
I knew I lost the payment in this moment:

------- 2) MISSING ITEMS/LOST INV/REFUND WANTED
- I will only replace lost items if copiable. This includes delivery errors. No exchanges or refunds

are given, sorry.----------------

I wrote to abuse department as intolerance .
How I can named this what happened?
it is correct I am wrong?
How is possible to get money from ppl and give them nothing for their payment?
no responsibility for failed transaction?
that's correct?
so this is honest bussiness take money from ppl giving them just hope like in lottery?
if they have luck they'll get it what they paid for or loosing money?
How many people daily have situation in the store like me?
I was still waiting maybe I will give the answer the problem is resolved honestly.
But no.... to this times it happened and I have to forget about it -get something what I lost.
I just want to inform other people it can happen also for you...
(sorry for my not proper english - it is not easy to fight for something if you don't know english,

so I gave up)
Finally I found out this ironic quote in xxx profile:

We would both like to say a very big thank you to all our customers and friends we have met in

our travels here - we wouldn't exist without you!

That is true. No comments...
Monika Tedeschi

"Do you have a license for that minkey?"

But seriously, your thread is WAY against the rules. You can't bash another resident by name here, even if they did double bill you for a monkey.

Actually chimps are not monkeys but are in the ape family.

oh yea, there are no bugs in sl and it`s like delivery never fails *cough*

threatning and AR`ing a store owner sure is a great way to get it resolved...
i guess being nice is a thing of the past...

i`ll share a secret, sending a nice message in a notecard to a store owner almost every time resolves the issue, hell, even a pain in the ass person like me gets stuff refunded when sl fails

sorry but in this case, i have no symphaty, she clearly got your message after you have accused and reported her, i`d have done the same heh

you might want to edit out all the names as they are against forum rules if we had a mod

Yes You are right I always write to sellers nice message about it what happened
Asking their nicely for cooperation and resolving the problem
I did the same to the person but I was ignored
I didn't get an answer for my 2 messages.
I wrote about it above.
Finally I found the rule in the profile:
No refund no responsibility for failed delivery.
Of course this message made me confused and I felt deceived.
Try, Alicia, please, to get back from the person your payment or product. Good luck!
I am sure you wont get even 1 anwer for your message.
sorry, but my way is always try to resolve problem nicely in one condition... if the person wants to be nice and honest to me.
I can't believe anybody wants to be ignored, deceived and pay for nothing?
I dont think also is something wrong if I used the residents name.
I signed my post by my name.
Honest people shouldn't hide their names.

Thank you for deleting the name even though you don't think there was anything wrong by posting it. Hope you are at least enjoying the one chimp that you received.

/327/8d/138314/1.html

It's the yellow thread 'stickied' at the top of the forums.

You can't name specific people on the forums in the way that you did. You also can't copy chat logs and repost them for anyone to see as per the Terms of Service.

We might not currently have a 'moderator' but Aki Linden has been locking threads. You might want to edit your first post to removes the names so you don't face any punishment from a Linden.



Edit: Damn Ray! you type too fast! lol

How long did you wait for a response? I had to send a note to a store owner and it took her a couple of days to get back to me. Did you only send IMs? Owners of shops n such often have their IMs cap and they may not have recieved it at all.


ARing someone because of an SL bug is sort of silly. AR LL if you want, but it wasnt her fault your transaction failed and she has no proof of it. If it was a transferable object, there is the risk that you recieved the item and just wanted another one. I am not saying that is the case, just trying to point out why a lot of sellers have those rules posted in their profiles.

Best way to handle these issues is to make a notecard with the transaction IDs and information and even ask if you could get an item that is no tran to confirm that it isnt being sold or given away or the likes. Like I said before, I sent a note to a creater and it took a couple of days before I got a reply and she sent the items right away. Even if she had chosen not to, its not the creators fault that LL has issues. =/


There are rules for the forums though, about naming names and such, as mentioned above. That is ARable, it would be in your own best interest to remove those details. (Which I see you have done, which is good)

Also...what exactly was IN the messages you sent her about the item failing to deliver? Were you rude? It seems by the creators reply that you were abusive in your message accusing them of stealing from you. You get more bee's with honey than vinigar. Being nice would have been the best way to apporach it, they didnt try and steal your money on purpose, its an SL bug.

It wasn't me. It was my minkey.

sadly SL will do nothing when it is resident to resident

otherwise I would have done something about the problem I had awhile back with a couple faulty games, and the well known creator never did get them fixed

sad indeed (and I had other ppl contact me since I did come to the forums to try to see if there was another way to contact the creator) and they too have faulty games and no help from the creator

so when things like this happen we are SOL

I try to make sure any customer of mine is happy, I do what I can
I can not imagine just not helping

I have to have proof through a transaction verification on my transactions history that someone did buy the item. So it is helpful if the customer could provide what date it was bought. Usually people do contact me within that first day but still its helpful to know. I did have one person contact me like five times in two days that she didn't get any of her items. This raised my own suspicions as to whether she thought this was the buy one get one free for my friend sale. i have decided that its the customer's responsibilty to check thier inventory after each purchase to make sure they get thier items. If they don't get even one, then they should stop buying and contact the creator. I am always happy to replace an item if a customer does not receive it but it seems suspicious if it keeps happening.

I know the person the OP is referring to and have had nothing but excellent service with the things I have bought from there, and working with her on a couple of custom projects.

Broccoli

Also, lets not forget that really annoying bug where the customer DID actually receive the package and SL ate it upon TP. I try to rezz all packages I get to make sure that I 'got' them. If they fail to rez, then chances are, I didn't really 'get' them as far as the asset server is concerned.

Another reason for auto-return and allow building.

Even though the OP did the wrong thing by abuse reporting the seller, the seller still should have refunded her for the second purchase. There's no excuse for keeping the extra money once the seller knew the second purchase was an error.

No vendor is obligated to refund/redeliver due to SL bugs. Most will, as long as you're not contacting them every other day regarding transferable items, but they do that purely by choice.



Except she might not have received the money. Even if she did...well, she has her policy in her profile. Maybe her items are trans and she's had people try to rip her off in the past claiming 'no delivery.' Who knows. We've only gotten one side of the story.

Creators, venue providers etc etc are all still people with busy lives. SL misdelivers things (into the asshat server's bin).

Patience and persistance may well have made you a new friend who not only listened and was sypathetic, maybe she'd have given you something else on the side. I've never had bad customer service in world from ANYONE, tho one person ignored my feedback but then maybe they no longer actually play any more.

It's all about how you approach people I guess. This was WAY over the top for an AR, plus Linden will not get involved in interpersonal disputes. This thread on the other hand could be constituted as personal harassment.

Raudf - amen. So damned annoying.

Puppet - well two wrongs never make a right :/

I have to swim against the tide here, and come down on the side of Monika.

The store owner may not have seen the IMs, but still the money was taken for 2 items, which is verifiable, and filing an AR doesn't change that.

The condition, "I will only replace lost items if copiable. This includes delivery errors" is downright wrong, imo. If a person pays, they should receive the goods. I know that it is easy for someone to claim non-receipt of goods, but it has also been easy for SL to transfer the money but not the goods. It is better to err on the side of the customer than insist that you won't be conned. After all, it costs nothing extra to deliver twice and be conned.

I don't blame anyone for complaining to LL about things like that. For many people, that amount of L$ matters. I do criticise the vendor for not dealing with non-deliveries in what I consider to be a proper way. Frankly, I consider it to be stupid.

hello Raymond, I noticed you you found a reason to be ironic because I don' t see a difference between a chimp and a monkey? and maybe because my english is not like yours?
I know how the creator named the item, anyway in my opinion a chimp doesn't look like the "animal" in Nirvana Land, so I named it Monkey not "minkey"
Did you visit the Nirvana land?
If not... before when you write here another ironic post directed to me, please visit the place.
This is marked as Wild Life.
There is family animals siitting on the tree and eating bananas.
Did you see a chimp eating bananas? - not me
(for my look the product is similar to (in real) Chimpanzee.
Maybe I am wrong?

Regards

Just because the money was taken, that doesn't mean the seller actually received it. I've had that happen at least twice, where I had a transaction number for the sale, but no corresponding one appeared in the seller's transaction history.

Like I said, we're only getting one side of the story here. *shrug*

hi!
It is not about the ammount of Lindens.
It something what you feel about honesty about a justice, and human been.
I tried many ways to get the justice, my rule is - no matters how much you pay just for what you pay and feeling - be treated with respect.
I just paid in my transaction history the transactions are marked as paid. I think also every seller has the History in their account and they can see.
I think the account can be controled by Linden workers and can be checked also our inventory, did customer received the product or not?
or the case is just unfair from the customers site...
In the History all transaction is the position what we can copy and send as a proof to creator what I always do.
The answer from the creator wasn't I didn't get your payment but what is the rule - no refund no responsibility for failed delivery so I think it wasn't the problem about not recieved payments.
BTW: one extra payment caused by an error.
First of all I feel uncomfortable with the accident what happend to me.
So i tried to find the way and find somebody who will treat the case in proper way.
That is a reason I wrote to the creator by nicely way copying the proof of the payment just 2 minutes later when I checked my inventory and noticed I didn't get the stuff.
I didn't get help and the product and the answer from the creator.

Dinalya:
"Did you only send IMs? Owners of shops n such often have their IMs cap and they may not have recieved it at all. "
Yes, Dinalya, I have no an experience in SL, I just sent my IM and the IM the creator recieved but didn't answered.
"but it wasnt her fault your transaction failed and she has no proof of it"

Like I mentioned above I have the proof in My history I think everything can be under controle.

"Also...what exactly was IN the messages you sent her about the item failing to deliver?"

First of all I tried to resolve the problem in nice way to get the contact I didn't get.
I was waiting when I will get the answer.
I sent next message and next to Her partner - no answer.
So finally I was feeling I was ignored and deceived so I named this case to creator exactly what I felt. No answer still. Ignored.....
Maybe I shouldn't... but before when I found the forum I wrote to Abuse Department as Intolerance.
Before I was ignored and I didn't get any information from the creator after the report it seemed the creator read my messages but ignored.
I don't blame the creator's anger.
I understand but the question is why for my messages didn't answer before when I got feelings I am deceived and ignored?
We are all human not only creators they should treat us seriously and with respect.
Their success depends of us.

(trying to get help by Abuse Department was next)
But finally after what happened I got ban and I was muted.
No more chances to resolve the problem and get contact.
It looks like I have to agree what happened and my payments treat like a Christmas gift for the creator
btw: wishing for creator many failed deliveries according to the rules

" Being nice would have been the best way to apporach it, they didnt try and steal your money on purpose, its an SL bug"
I thought like you, Dinalya, no way
It doesn't matter you are nice or not you are deppend from the other site.

Ann:
"Maybe her items are trans and she's had people try to rip her off in the past claiming 'no delivery.' Who knows. We've only gotten one side of the story."

I still can't understand the way - take money from somebody giving back nothing....
You can't change this I know I paid for nothing and I feel deceived.
Here ... for me "MAYBE" doesn't exist, MAYBE for everybody..... not for me.
Because I know what happened.
I have clean hands I didn't try to cheat.
This is also some kind of warning others...

Ann:
"Except she might not have received the money. "

I didn't get information from creator about it. (look above)

"Even if she did...well, she has her policy in her profile."

Ann, the question is do you look in profile everytime when you want to buy something from creators?"
I found this information (her policy) when I try to get contact with the creator.
I think everybody is rather looking for the stuff.. modify... copy... transfer.
We know mostly creators cooperate with customers and help resolve the problem like Failed Delivery. I trusted the creator is like one of them.

"Just because the money was taken, that doesn't mean the seller actually received it. I've had that happen at least twice, where I had a transaction number for the sale, but no corresponding one appeared in the seller's transaction history."

Now we can say about it just.... maybe
But I have the proof I sent the proof.
Together - if the creator could cooperate with his customer and doesn't ignore your message everything could be explained and clear.

Regards for all of you
P.S. Sorry english is not my strong site. I hope you will understand what I was saying.....

That was me.

I love bananas.

me too
But I wasn't there on the tree
I like your sense of humor
(I know it sounded funny, try to explain something in my language I will laugh also
That's all
Bye all....
Thanks for comments
Have a great days
Monika