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Greeter Program

Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
01-22-2005 17:30
Generally speaking, I like this idea, but I think it should be entirely optional on the part of the new player. The first thing I did upon materializing in the welcome area the first time was to run away from people as fast as I could. I like to figure things out on my own and had I been forced to interact with people right away I might not have stayed. Some people are socially anxious and need to get their bearings before they want to be social. Just my L$2
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Lance LeFay
is a Thug
Join date: 1 May 2003
Posts: 1,488
01-23-2005 15:40
Very cool, very interesting. I would love to be a greeter-mentor.
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Nekokami Dragonfly
猫神
Join date: 29 Aug 2004
Posts: 638
01-23-2005 19:00
I think categories as a concept are ok, but I would keep them *very* simple. I favor asking it this way:

What would you like to try first?
- Meet people
- Explore places
- Build something
- Go shopping
- Play a game

Then pick a greeter who enjoys doing those things (many potential greeters would fit more than one category). But all greeters should be able to answer questions in the other categories. E.g. I mostly enjoy exploring and building, and I'd be best off showing people around sandboxes and cool builds, but I could direct someone to areas with clubs, malls, or games, if asked.

I'd be willing to be a greeter, but I'd need to know a little about the expected time commitments.

I think the no-dwell period is a good idea, as well as teleporting the greeter to the newcomer (or IM and they can work it out), and a followup survey to the newcomer to see how their greeting experience went.

[edit]Oh, and as someone mentioned earlier, being able to fly together or use vehicles across sims really is critical to making this work. It's absurdly easy to lose someone while flying, and there's no sense of direction while someone is IMing "where are you? Where did you go?" If you can't do that, maybe you could give the greeters the ability to "landmark" the newcomer so they can see them in normal view, as we see landmarks we are teleporting to.

Neko
Gwyneth Llewelyn
Winking Loudmouth
Join date: 31 Jul 2004
Posts: 1,336
01-24-2005 07:37
From: Tread Whiplash
P.S. For those that have a concern about the "case-load", I suggest a simple solution: LL makes a little page on the secondlife.com website - either a stand-alone tool or part of a "user profile" page or something. Make a checkbox that a user (who's already in the Greeter program) can toggle - like an "I'm available for duty" switch. If they toggle it off, temporarily remove their name from the list of Greeters (either that the Newbie selects, or that is selected randomly for them - I see pros and cons to both ways of doing it).


I'd prefer it were an attachable object instead of "forcing" the Greeter to go to a website and check that box on and off... it's much cooler to wear a badge with the SL logo or something like that. When you wear it, you're "available for greeting"; when you don't, you aren't - and your name does not appear on the registration page. Simple to do. A few dozen lines of XML/RPC code and that's it. Grand Master Scripter Ben Linden should be able to do it in 10 minutes or so :)
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Burke Prefect
Cafe Owner, Superhero
Join date: 29 Oct 2004
Posts: 2,785
01-24-2005 08:55
Oh, so I can't train Greefers?

Damn, another moneymaking oppurtunity lost. :D
Siobhan Taylor
Nemesis
Join date: 13 Aug 2003
Posts: 5,476
01-24-2005 10:53
From: Burke Prefect
Oh, so I can't train Greefers?

Damn, another moneymaking oppurtunity lost. :D


Well, just cos the Lindens won't pay... Maybe you can get someone to sponsor you... a weapons manufacturer maybe...
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Haney Linden
Senior Member
Join date: 3 Oct 2002
Posts: 990
01-24-2005 14:12
Thank you very much for thinking these issues through and offering your thoughts. There are some great ideas here. Some of the suggestions may be incorporated in the first version and others may show up later on. Keep them coming. And post any new questions here as well.

In the mean time I wanted to clarify how the Greeter Program differs from Live Help and respond to some of your questions -

Live Help - We limit the number of Live Helpers who are active at any given time and we limit the the number of months they can be active. Currently there are about 30 Live Helpers who will continue to the end of April - so we’ll invite a new batch then. We have a large back log of applicants at this point. One of the criteria we use to select those from the waiting list is the number of hours spent in SL over the last 90 days.

Greeters - We may need to limit the number of Greeters but we expect the number will be much larger than Live Help and we don’t plan on limiting the time they can be active. We will stop adding new Greeters for awhile after the first batch starts, but eventually we plan to add new volunteers weekly.


Q and A -

Q - “I'd be happy to chat with someone for a while and teleport them around places as part of my duties, but I would not want a permanent bond created or to be viewed as that person's "personal helper".”

A -We will set try to set up the expectation that the Greeting is temporary, not a permanent bond.


Q - ”Would greeters be on call at any time? Or would they be called "as needed".”

A – It looks like Greeters will be able to deactivate themselves so their info won’t show up on the website when they are not interested in Greeting.


Q - ”Would there be any compensation for more time or being a more popular choice?”

A - We don’t plan to compensate Greeters.


Q - ”Would there be a rating system or track record based on n00b feedback?”

A - Probably not in the first version but possibly later.


Q - “… it would be cool if someone new to Second Life and interested in the greeting experience could not only fill out categories like that, but ALSO write -- in their own words -- more about them, their interests and what makes them passionate.”

A - Yes, we plan to have a place for Greeters to describe themselves.


Q- “-will "Adult" Greeting categories be allowed?”

A - All the information on the website will need to be PG.


Q - “…in the Shopping subcat, say someone expressly became a Greeter to only advertise a friend's store.”

A - The Host/Greeters will be encouraged to offer an introduction to a particular game, club, shopping center, community, etc. It’s OK if it's their own project or that of a friend. It’s up to the new resident to pick what they are interested in.


Q - “…what the difference between Mentors and Instructors is.”

Mentors now focus on one to one help and no longer get support for holding events. Instructors get support for teaching classes. Some Mentors are also Instructors.


Q – “I also disagree with Mentor/Greeters being able to "instantly summon" new players to their own location.

A – Live Helpers are able to teleport directly to someone asking for help, but can't summon a resident. Greeters won’t be able to either.
Mae Best
Spider
Join date: 18 Mar 2004
Posts: 44
HOW do you sign up?
01-24-2005 17:09
I see the intro... I see the hype? I don't see the how? Sign me up here if you can... send me a quickie to tell me how if I can't!
Moleculor Satyr
Fireflies!
Join date: 5 Jan 2004
Posts: 2,650
01-24-2005 20:23
From: Haney Linden
Thank you very much for thinking these issues through and offering your thoughts. There are some great ideas here. Some of the suggestions may be incorporated in the first version and others may show up later on. Keep them coming. And post any new questions here as well.

In the mean time I wanted to clarify how the Greeter Program differs from Live Help and respond to some of your questions -


Is it going to be group oriented like Live Help?
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Haney Linden
Senior Member
Join date: 3 Oct 2002
Posts: 990
01-25-2005 11:27
A Greeter won't have to have a particular group activated to be active on the website. We may want the Mentor/Greeters to display the Mentor title when they are chatting up new arrivals at the Welcome Area.
Haney Linden
Senior Member
Join date: 3 Oct 2002
Posts: 990
01-25-2005 11:28
From: Mae Best
I see the intro... I see the hype? I don't see the how? Sign me up here if you can... send me a quickie to tell me how if I can't!


We aren't signing people up yet - we will publicize the process for signing up with an Announcement in the Forums.
Blueman Steele
Registered User
Join date: 28 Dec 2004
Posts: 1,038
Good point!
01-25-2005 12:06
From: Tread Whiplash
P.S. Blueman: Why would we track which Greeter newbies pick more? They won't know who's who when they pick, so it would be totally random.


Ah good point!
Tread Whiplash
Crazy Crafter
Join date: 25 Dec 2004
Posts: 291
Notice: Meetin' Tomorrow...
01-25-2005 16:33
Looks like an opportunity to discuss the Greeter program more in-game on Wednesday:

/3/40/33986/1.html

Sadly, I'll be on an airplane to San Francisco when it happens - but I'll keep some positive vibes goin' in hopes that constructive stuff happens at the discussion!

Take care,

--Noel "HB" Wade
(Tread Whiplash)
Prokofy Neva
Virtualtor
Join date: 28 Sep 2004
Posts: 3,698
01-25-2005 22:17
I had two words for you: Wal-Mart.

Wait. Is that one word, with a hyphen?

Torley beat me to it tho...

Yeah, sign me up for this. I'd love to have a go at all those newbies too just like the inner feted elite among the Mentors and Live Helpers. I'd love to grab their 512 tier and put it in a land group, get them to rent, and maybe sell them something by getting them to put some of their initial cash down at least 24 hours.

Yeah, I can help, sure...I know lots about: how to buy land in groups and what mistakes to avoid; what is tier -- yeah, stuff like that. Sure, sign me up! Quick!
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Siobhan Taylor
Nemesis
Join date: 13 Aug 2003
Posts: 5,476
01-26-2005 01:42
From: Prokofy Neva
I had two words for you: Wal-Mart.

Wait. Is that one word, with a hyphen?

Torley beat me to it tho...

Yeah, sign me up for this. I'd love to have a go at all those newbies too just like the inner feted elite among the Mentors and Live Helpers. I'd love to grab their 512 tier and put it in a land group, get them to rent, and maybe sell them something by getting them to put some of their initial cash down at least 24 hours.

Yeah, I can help, sure...I know lots about: how to buy land in groups and what mistakes to avoid; what is tier -- yeah, stuff like that. Sure, sign me up! Quick!


Thankfully, most of the population of SL aren't in it just to rip off newbies as you appear to be.
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Gwyneth Llewelyn
Winking Loudmouth
Join date: 31 Jul 2004
Posts: 1,336
01-26-2005 04:22
I think Prokofy was just being ironic, Siobhan... :)
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Ferran Brodsky
Better living through rum
Join date: 3 Feb 2004
Posts: 821
01-26-2005 05:27
I think Darko would love to help out on the Reefer Program :D
Enabran Templar
Capitalist Pig
Join date: 26 Aug 2004
Posts: 4,506
01-26-2005 11:29
Funny you mention this, as I love showing the newbies around anyway.

It's fun to pluck someone out of the welcome area and show them neat builds, give them a ride on my Terra vehicle of the Day, and give them some tips on cool places to visit.

I'd sure love to mentor the new folks. And goodness knows I could have used one myself! Great idea!
Siobhan Taylor
Nemesis
Join date: 13 Aug 2003
Posts: 5,476
01-26-2005 11:31
From: Gwyneth Llewelyn
I think Prokofy was just being ironic, Siobhan... :)

Having read his other posts lately, I'd not be too sure.
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Haney Linden
Senior Member
Join date: 3 Oct 2002
Posts: 990
01-26-2005 11:53
From: Moleculor Satyr


Use the existing Interests -> Skills section in our profiles. If it needs expansion, go ahead. Then, under this skills section add a button that allows people to apply for inclusion in this program. If they're accepted, this should enable a checkbox on the same page in our profile that when checked makes us available for Greeting.


We will try to do both these things.
Haney Linden
Senior Member
Join date: 3 Oct 2002
Posts: 990
01-26-2005 11:56
From: Moleculor Satyr

Now see, this is the part I really don't like. People who are officially sanctioned by LL who's sole job is to... what, promote a specific place in SL? Uh... What was the major complaint of the Top Picks program again? Favoritism? Think things through a bit, LL! People'll be screaming favoritism all over again, and THIS time they'll actually have a good reason.


We plan to avoid favortism. If we need to limit the number of Greeters, then we will do it with objective measurements like number of hours in world in the last 90 days.
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
01-26-2005 11:58
Oooh. And I must reemphasize... I do believe that in addition to the generic checkboxes, filling in text fields of information would be very happy to personalize things. :)

For example, along with clicking the Architecture checkbox, a greeter could list what type of buildings they specialize in, be it shiny, surreal fantasies, or the realism of zoned suburbia, or beyond.

Helps root things down in a natural way into sub-categories without coming up with classifications out the yahoo. ;) I want newbies looking for CRAZY CYBERPUNKS and SNOWCRASH SPECIALISTS able to connect and get immersed intuitively and in a totally fun way.

I'll have to see the first Greeter setup when it's actually unfolded, and then it will be easier to present ideas forth in some way from there.

Personalization for pair-bonding though... mama mia! Tres important. :D
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RaAusar Powers
Entrepreneur
Join date: 31 Dec 1969
Posts: 64
01-26-2005 12:19
I love the idea Haney. It's the missing link to the Mentoring program.

I would like to be a Greeter myself for several reasons:

1. When I started my SL, It was good to be greeted by a Linden at Prelude Island and Welcome area. I felt welcomed and not so alienated.

2. I want to do my part to ensure otrs feel the same way.

Prehaps after a Greeter has introduced a new users to SL they could recommend a Mentor to assist with their objectives (ie. learn to build, script or buy land).

I think we all want to feel special in RL and SL.

Categories
In my opinion, I think Greeters are Hosts who provide a high level intro to SL. Sort of like a Student Advisor or Admission Advisor who helps students choose a degree program, find a class or teacher.

Ra
Ice Brodie
Head of Neo Mobius
Join date: 28 May 2004
Posts: 434
01-26-2005 23:27
I'll do it, where do I sign?

I can adapt a bit of my home's build to the cause, as well as a few others spots.
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
01-27-2005 00:07
The following is by no means comprehensive, but I hope it will lead to growth and development of new thoughtlines......

I would like to thank Haney for hosting his informal questions event regarding Greeter and Live Help and related topics today. While there was chaos before (grid went down with asset server probs) and after (Haney having to relog), Haney really went forth with things, and I hope further productive discussion of this will continue. :)

In light of Haney graciously answering my question -- which had to do with Live Helpers staying on past one rotation and extending their tenure assisting others -- I feel that it is highly beneficial to both LL and the Community that policies regarding those who DO want to serve more than one term and CAN, and not only that, CAN DO IT WELL, be clarified and be put out under the spotlights for examination and for the fullest extent of practical application.

What I mean by this is as follows: there are some helpful peeps who are no longer in Live Help and who I feel did a wonderful job. Not only that, their cheery attitudes were available at odd (late-night) hours, where LH is sometimes EMPTY OF ANYONE answering (a frustration to several who I have guided towards that way at 3, 4 AM Lindentime). There is a false misconception by some that there is an elitist group (aka "Inner Feted Core";) of residents who gain unfair favoritism and political wrangling from the Lindens because they are in LH. While it may seem laughable, it is a genuine concern to some.

I believe it is important to address this openly and clearly, and to debunk misconceptions like these. It is not only counterproductive and defies rationality, but can be hurtful in preventing those who want to help -- and do it well -- from helping! I have more than one ally who WAS in LH and is disappointed they couldn't serve more than one term. These people are honorable, jovial, type neatly, conduct their assistance with lucid thoughtlines, and really help out well. Since Live Help can be switched off voluntarily with the group tag, I don't see why it'd be particularly burnout-ish either... sabbaticals CAN be taken! There are options available.

Fundamentally, I favor a multitier approach. Have some "elder" Live Helpers continue their extended excellence of serving the community, and for those who want to rotate it up, let them do so as well. After all, not everyone's gonna want to keep going and going. This way, you maintain the strength of the base, while keeping things fresh at 3-month intervals as well. The "elder" LHers would be like Mentors to the younger ones, and hey, who's to stop them from doing such a wonderful job of helping others out? During the event, suggestions about feedback not unlike filling out a comment card at a restaurant were also shared in order to gauge quality in quantity. This might also expand in the future to include the Greeter Program as well.

I don't know if a transcript of Haney's Q&A will be posted, but the aforementioned is a general float of what I had in mind.

Cheerio! :D
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