I'm sorry, but I'm calling you out on this one.
Locking users out and going home till Monday = BAD, BAD customer service.
There is no excuse for it. I'm astounded and infuriated by this.
If you lose customers over this, I have zero sympathy for you.
I'm THIS close to selling off and tiering down to free.
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BAD, BAD customer service |
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paulie Femto
Into the dark
Join date: 13 Sep 2003
Posts: 1,098
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09-08-2006 13:29
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REUTERS on SL: "Thirty-five thousand people wearing their psyches on the outside and all the attendant unfettered freakishness that brings."
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Pathfinder Linden
Administrator
Join date: 15 Mar 2005
Posts: 507
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09-08-2006 14:13
Our primary concern is the security of everyone's account, so thank you for your patience as we work towards this goal.
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Musicteacher Rampal
Registered User
Join date: 20 Feb 2004
Posts: 824
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I agree with this post
09-08-2006 14:57
/139/14/135919/1.html
Paulie is absolutely right. Someone in support should be working this weekend to help people who are having e-mail issues with resetting their passwords get back in-world. If not I really hope LL plans on compensating them in some way for the 4 days they will not be able to access their accounts. Bad Bad customer service... |