Vendors compensating lost Items?

I found Haney's lost dog once, stuck under the ampitheater in Clara.

For the most part I tend to agree with most of the merchants. I either try my best to help find the article or replace it.

In some cases individuals have Vid card issues and cannot wear certain clothing or skins which is a hassle but we try our best to resolve the situation.

However, I must make a comment today reference articles purchased from Shadow Weaver at Jade Wolf prior to the implimentation of Version 1.3 This is officially a year ago now. I will no longer support or replace any articles bought prior to version 1.3 as those Items were consumed via the No Ower bug and are found frequently through out SL for either free or a minimal price. As of Version 1.3 I have tracking records that I can verify purchase of said Items. If those Items have gone missing through a bug I am more than happy to replace. But at the same time replacment Items will be handeled on a case by case bases.

1 Year ago in the conversion from Version 1.1 to 1.2 we had a simlar incident happen where LL fixed the Avatar so that the groin area was enhanced to accomodate better clothing. During this same time frame there was a massive uproar that Vendors should update clothing that no longer fit appropriately. For me and several others this was a very costly and expensive replacment process and unfortunately I will not go through it again.

In one aspect I understand why LL will not compensate Vendors because some would be very adament to misuse this method in getting reimbursed.

So, based on that I agree with most vendors here that we should handle things like this on a case by case basis and the consumer should understand as well that if the same thing has happend to the creator neither party should be penalised for the loss of said article.

This whole situation goes back to what we have repeatedly said time and again about being able to have incrypted back ups on our individual clients (AKA HOME PC'S) to reduce this problem as a whole and take some burden off the Asset servers. But again I am speaking out of my fourth point of contact after being here for two years.

Sincerely, Shadow Weaver...The Ancient with more ass than the forums have teeth.

I'm glad to hear you're back up and running Nisa.

This got me thinking about collecting sales data and saving it offline. Does anyone do this? I know having a centralized vendor system (TrentVend, etc.) would do the trick, but I'm wondering about using the daily sales reports in the My Account window.

I do it for skins out of necessity, but not for anything else. I just keep hoping LL will add object names to the downloadable .xl files.

I echo this sentiment

I have no problem replacing a lost item for someone. Sure there will be the occasional scammer who's just trying to steal stuff, and it's not too hard to weed some of them out, but generally speaking I'd rather make people happy than gripe about an item or two every now and then.

As for all the condemnation of LL for being unable to compansate for losses, it's amazing what people find to complain about. Name one online game host who would compensate a player for anything lost. You can't because there aren't any. In fact, most companies go even further in the opposite direction. SL is the only online world I know of where the company even acknowledges that the user owns his or her items. Most companies claim ownership of all content for themselves.

The fact is life isn't fair. It never has been and it never will be. Accidents happen. If a tornado swallows up your house, you don't demand a refund from the architect. That would be ludicrous, and so is accusing LL of not being committed to their customers when they won't give you money for a lost item. There's no company on earth that would.

Hi Milo, and thank you for your concern

Chosen, I'm not necessarily condemning LL for not compensating myself and my partner. I'm generally a supporter of LL for providing such a wonderfully diverse virtual social enviroment as SecondLife. What I am condemning is their sacrifice of data back up and redundancy. And I am condemning their expectation that vendors will just arbitrarily replace items.

I am proud to know that vendors would rather have happy customers but let's think about this....it cost most of you to create your product...and yes generally, as in all markets, there is a point where deficit becomes profit with continued product demand. This makes it easier for you to say happy customer? sure I'll replace it. But even though this is not the real world, some of the real world principles should apply. Example - I buy television made by a major manufacturer, my home then burns to the ground, is flooded or burglarized and television is now lost. I don't expect to call the manufacturer and say "You know what? My television is gone through no fault of yours but would you be kind enough to replace it?" That is what insurance is for. Now to apply that mentality to this situation. It doesn't matter if you think of SL as an alternate reality or just a game, I buy a Skye Design conversation rug, there is some sort of hick up with SL and I lose the rug, why should I expect Skye to replace the rug? I'm a premium customer paying a medium to high tier and I've paid up my account through the year, I should expect some insurance ie, backup.

If you would stop and think about my post...I'm really not asking for real world compensation - what I'm asking for is better record keeping (if there was better record keeping then LL could in theory reimburse in world for proven loss) and redundancy. And I'm thinking about the vendor and respecting the fact that they work for their lindens and shouldn't have to give away their product to make up for LL's inadequacies. You are right there are no other games in the world that would "compensate the player" monetarily but there are many that have backups and can restore you to within a day or two loss.

So with all that in mind - we chose not to hold the vendor accountable - we repurchased EVERYTHING except for one item because even though we know what that item was we could no longer find the store that sold it nor did we know the maker. This was 10,000 Linden cost to myself and my partner. I'm not trying to whine, I'm trying to say that you the vendors just deserved more respect.

Oh and as far as fair...again you are correct, life is not fair...but I am a fair person and I don't think it's fair to expect you to make up the loss. And NO WHERE in my posts did I ever say LL wasn't committed to me, the customer. Again all I was "griefing" about is the lack of back up...and with the fact that the consumer player or the vendor/maker player is left holding the bag. Coming from a database oriented job, there isn't an excuse for lack of data back up or a contingency plan in case of data loss. If they need consultation and advice, see me, it's what I do in real life . (Actually dont, I play SL to escape RL)