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Moleculor Satyr
Fireflies!
Join date: 5 Jan 2004
Posts: 2,650
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06-20-2004 23:10
Oh. Yeah. That reminds me. Last Tuesday we got another of our 'Schlotsky's is Subway' idiots in.
"Uh, yeah, you guy's doing that buy one six inch, get one free thing today?"
"No sir, that's Subway."
Idiots.
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</sarcasm>
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eltee Statosky
Luskie
Join date: 23 Sep 2003
Posts: 1,258
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what i expect from fast food cashiers
06-21-2004 13:11
1) the ability to process all of the words on the menu. You would be suprised the number of times i've ordered somethin *right there* on the menu and gotten a vacant stare from the poor under-trained kid behind the counter. places with 'fun' or 'creative' names are especially guilty of this and its not the kids fault really, its the employers.
2) the ability to properly prompt me when they need information. If they need to know if i want white, or wheat, ask me simply and clearly. Whole sentences help.. i know if you're working in a deli.. 'bread?' seems a self-contained question... but for those of us who only go in occasionally or go to several different places, a 'would you like that on wheat bread?' would suffice as it prompts either a 'why yes' or a 'ooh no i would like rye', helping move the conversation along
3) the ability to count change. I have been in a restauraunt where it took 3 minutes and two calls to the manager to count me 43 cents change... that was just... emberassing and un-nerving all around.
now having worked the other side for awhile there are some things customers should expect too.
A) chances are the person behind the counter needs to follow a certain 'script' to work the register, as moleculor has shown... something like type->size->bread->soda->side dish... trying to 'short circuit' this route if yer not *VERY* familiar with the place in question is only going to make things more complicated
b) Changing an order mid-stream is okay... but you must make it VERY aparant you are doing so... "i'd like two #1's and a #3 with a side of cole-slaw and wait can i have the first #1 with no cheese and then the second #1 with no tomato and the #3 should have fries right? can i chage that to potato chips and with the coleslaw do i get a spoon? and ooh they should all be cokes for drinks and extra ketchup please" is just a *BAD* idea.
Say ONE thing.. say the changes/reoders WITH that thing. If part of an order needs to be changed.. *STOP* catch your breath and say 'ooh wait i made a mistake' i don't want X, what i would like instead would be Y. *stop* let the cashier catch up, and then resume.
c) counting out change in the middle of a lunchtime/dinnertime rush is a mistake... its especially a mistake if you come up two pennies short and then need to dig at the bottom for them or end up giving 95 cents on a 91 cent order. It takes 4x as long at the register, blocks everyone else's ordering, and since you have no idea how much change you have anyway, theres really no point. The only exception being if it is single digits and you have a nickel or a dime HANDY.
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wash, rinse, repeat
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Cubey Terra
Aircraft Builder
Join date: 6 Sep 2003
Posts: 1,725
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06-21-2004 13:30
From: someone Originally posted by Phineas Dayton
No, it's not too much to ask that someone have a good attitude or that they try to apply themselves in their work, however mundane it is. It is too much, however, for us to treat them like peon, or for us to expect 100% perfection in their dealings with customers.
Surely you can't claim, in your "career" at DQ, to have perfected every transaction, to have captured every order, to have done everything like a well-oiled machine. You can't claim that you've never been treated like crap by a customer, you can't claim that you've never miscounted change.
It happens, it goes with the job. And coming away from a less-than-perfect encounter with a fast food employee as though you've mastered them in a battle of wits surely must strike you as a little snide and a little contemptible. Why, of course! You're right! I am snide and contemptible! I wish I'd seen it before. You are so obviously a better person than I.
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C U B E Y · T E R R A planes · helicopters · blimps · balloons · skydiving · submarines Available at Abbotts Aerodrome and XstreetSL.com 
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Cubey Terra
Aircraft Builder
Join date: 6 Sep 2003
Posts: 1,725
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Re: what i expect from fast food cashiers
06-21-2004 13:33
From: someone Originally posted by eltee Statosky
c) counting out change in the middle of a lunchtime/dinnertime rush is a mistake... its especially a mistake if you come up two pennies short and then need to dig at the bottom for them or end up giving 95 cents on a 91 cent order. Ha! I especially love it when the person in front of you waits until the actual price is read out to them before they take a minute or two to look for their purse/wallet and then try to pay in pennies. Without quite knowing how to count very well. Oops. That might have been snide too. I really have to watch that. 
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C U B E Y · T E R R A planes · helicopters · blimps · balloons · skydiving · submarines Available at Abbotts Aerodrome and XstreetSL.com
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