Ever hung up on a Linden?

I was on the phone today with a certain Linden trying to get some help in regards to my island that has been giving me trouble for sometime and I am tired of getting the run around, I continued to explain to him what was going on and he continued to give me the run around, basically they dont know why so they are going to blame a visitors counter... or a blinking dance floor, or whatever else they can come up with. I am truley about fed up with the lack of technical support from LL. Not only right before I called the SECOND Time, Le Cadre crashed, if that wasn't enough to prove there is a problem. Ugh! Well please excuse my vent, but I needed it.

Poor girl, it is frustrating dealing with any tech support!

hopefully they resolve the issues and you don't have any more problems.

*cough* not likely *cough*



spread the love!

I wonder if I can get banned for hanging up on one?
Oh man hehe.... well it made me feel better!

The people that chose other, does that mean yo ufeel like doing something worse sometimes? lol

I voted "other" cause I have never called a Linden. Yet!

I've accidently hung up on myself, does that count?

Yes, I think so lol

I think I hung up on tech support once, but not a linden.

Tech support is a truly unfortunate role in this world. Basically people who have to apologize for things they have no way of understanding and no way of controlling the outcome.

As one who has done technical support in my career, I have to say its often a thankless job. Its difficult finding yourself between frustrated customers that you want to keep happy, and the rest of the company that you are supporting.

I will say that being abrupt or rude or demanding never went very far with me. When you have dozens of customers all demanding immediate action to address their individual problem, one has to prioritize. And despite the notion that the "squeaky wheel gets the grease", it is usually the squeaky wheel that gets ignored, just because its so damn irritating.

- Ace

Did you check the visitor counter and the dance floor by possibly removing it temporarily and seeing if it crashed you again? I work in Tech support as well , I'm sure these answers aren't ones you'd like to hear , but they may have some involvement in your problem.

Sometimes troubleshooting complex systems is a tricky process that requires removing or changing things and seeing if the problem is resolved or not. A process of narrowing things down for the most part. It isn't always easy and there isn't always an immediate answer. I'd try what they suggest and than come back and further troubleshoot with them.
be like look , I remove the visitor counter for a day (or used an alternate) and I'm still crashing .. something like that may be helpful , not hanging up on them.

But vent on Better to take out frusteration here than on them.

*edited because I submitted too soon*

I had to deal with a client today who was absolutely rude beyond belief. When she was told that her request would be processed in the order that it was received, and that to do otherwise would be unfair to the other requestors, she told me that I was playing "Russian Roulette" with her life. Her petulant behavior did her cause no good. Quite honestly, getting angry rarely accomplishes anything when you're dealing with people. In fact, we're generally less helpful to belligerent clients, because we're unwilling to bend over backwards for someone who is verbally abusive/melodramatic/whiny/etc.

Not to say that you were any of these, Sensual. I'm merely providing my own feedback from being on the receiving end of quite a few angry phone calls.

lol *sighs* of course I did... I even took everything from Le Cadre and placed it another island (eclipse) and it all runs fine in Eclipse.

This has been going on for months and 13 days with not a single reply or "we will look into it" Yes I was upset, but I would be happier if they simply said WE DON"T KNOW THE ANSWER instead of giving me the run around or trying to blame it on something silly... I remember deleting an entire floor for a Linden once cus they swore it was the problem, it didn't make a slight difference in performance.

Nope not at all..........

But I've been hung out to dry before.... Too much "Fun" in a rainstorm that one day mmmmmm........

Sen I can sypathise with you though...... I've delt with this before as I'm sure many of us have.... Unfortunatly all you can do is generally do your best as anyone can an keep on truckin'.... If it helps at all, I'll give you a cookie or two.....

*Offers a plate of various cookies to Sen*

Enjoy.........

If I'd paid a couple of Gs for a game that tech support can't help you with because no one can figure out why it's broken I'd be pretty annoyed too. And this is quite different than "Sims2" doesn't work on my machine with unknown parts and software from 50 different countries. From all appearances, the Linden technicians and engineers have not provided themselves with sufficient tools to even get a grasp on some of the problems.

The harware is known by LL, the system software is robust, there is no malware on their boxes. I've seen LL take hours to locate one sim crashing script on a bombed sim. I feel bad for them, I really do. But they ain't the customer.

If you pay a buck for a hamburger that is not to your satisfaction, the seller will likely replace or refund it. If you buy a $12M device from my old firm and it crashes on you, we'd send people out to fix it and make sure that that problem never, ever happened again. But as this is just a game those standards don't seem to apply. Contractually, they say they don't even owe you the time of day. I think they would do a lot for their bottom line and future sim sales if they made some - even a token - gesture for your hardship.

Hm, well I've never had a reason to call a Linden....

Email works wonderfully for me, for even the most trying of problems.

I hate the phone.

I have only had one bad experience with LL tech support. When Club Elite left Federal, all of the scripted objects on my own land disappeared - doors, elevators in the hotel, vertical blinds, a draw bridge, everything. By disappeared, I mean gone - not even in my inventory - over year's worth of stuff - anything with a script in it, including irreplaceable things.

I called Linden Lab directly and talked about the issue, and they said they would look into it, and then I never heard anything again after that other than one vague, dismissive IM when I asked the Linden who I had spoken with about a follow up. I was not assisted at all with this - it was just written off. I got the runaround when I asked several Lindens about it - I received contradictory answers, and after speaking with Ana Lily about something that happened right before they left that involved a Linden turning off scripting on the server to deal with a griefer, I felt like they were not being honest about the situation. I ultimately recreated the items that I could recreated, but it left a very bad taste in my mouth in terms of tech support. I followed up with both IMs and email, and never again got a response.

If I fixated on it, it probably would have infuriated me, but I instead just moved on. I can understand the urge to hang up, go off, or anything else. It is natural with technical support, especially when they can be as obtuse as the Lindens can be at times about certain issues. What exactly are our land tier fees for if we cannot expect quality, proactive, responsive support?

A San Francisco townhouse?

I believe I still have a the gallows Starax made if you wanna hang some more Lindens. Huh? Oooooh, Hung UP on. Never mind. Offer still stands tho.

I was looking for a gallows to hang si Money from. Starax made one? Oh joy.

I never even saw a linden in SL...nor have i ever talked to one in-game or on the phone.

Are they rare?

Depends on how long you cook them. I prefer mine medium...

I've never spoken to any of the Lindens on the phone, but I can honestly say that I would never hang up on them (or anyone). Being hung up on is one of my biggest pet peeves; since I wouldn't want to be hung up on, I have vowed not to do it to anyone, no matter how frustrated I get.

Spotting a Linden is like spotting an exotic bird in the front yard. I usually don't speak to them (unless spoken to), under the assumption they're putting out fires and can't afford small talk.

I selected "other" because I reserve the right to want to hang up on a Linden in the future .

My only support call to LL happened a few months ago. My sim reverted back to a previous state -- before I had purchased my Palulop land. My land no longer belonged to me, and my builds/objects were all just gone. I called Colin Linden, and he took care of the problem in short order. So, I'd rate my experience with LL an A+, but each situation is different. If I received the dismissive types of responses you and Cris reported, I'd at minimum beat the phone against the table.

Good luck!