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the Concierge service... pardon my ignorance...

Lordfly Digeridoo
Prim Orchestrator
Join date: 21 Jul 2003
Posts: 3,628
02-15-2005 11:00
...but what exactly do large land owners have to deal with that us acreage-challenged folk don't have to?

I mean, I realize it's a huge chunk of land, but the group management tools seem to scale pretty well.

So, what's the deal? Any big landowners want to give us plebs any idea? :)

LF
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Talen Morgan
Amused
Join date: 2 Apr 2004
Posts: 3,097
02-15-2005 11:08
Havent used em so I don't know. Its not just for sims though I can use the program with a half a sims worth of land. So for the people that own the land but don't have access to the land tools maybe they help.
Prokofy Neva
Virtualtor
Join date: 28 Sep 2004
Posts: 3,698
02-15-2005 11:46
I'm as puzzled as you are LF. I think there's something a little wack about having a CS system that is for more-equal-than-others. What exactly to they provide? And how do they decide who gets

For the record, I wrote like 3 times to 2 Lindens I thought were associated with the Concierge thingie and never heard back. And I can think of only one Linden who has ever been able to fix any macro problem or even provide information. So I'm not holding my breath on the Concierges. However, if they put out a shingle somewhere and explain their criteria, and explain, as LF says, why they can't wait on everybody, then...I'll come calling.

The Concierge, to be fair, should not only say what his criteria for service is, he or she cuold consider explicitly saying that he will only deal with say, whole-sim problems, or only deal with, say, group-land problems, or something that on the one hand, shields him from a million calls from newbs asking how to terraform or put music on their land, but on the other hand, makes it a fair system.
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
02-15-2005 11:49
It's simply an additional level of service for people above a certain tier. I haven't used it personally, though it's nice to know it's there.
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Talen Morgan
Amused
Join date: 2 Apr 2004
Posts: 3,097
02-15-2005 11:51
From: Prokofy Neva
I'm as puzzled as you are LF. I think there's something a little wack about having a CS system that is for more-equal-than-others. What exactly to they provide? And how do they decide who gets

For the record, I wrote like 3 times to 2 Lindens I thought were associated with the Concierge thingie and never heard back. And I can think of only one Linden who has ever been able to fix any macro problem or even provide information. So I'm not holding my breath on the Concierges. However, if they put out a shingle somewhere and explain their criteria, and explain, as LF says, why they can't wait on everybody, then...I'll come calling.

The Concierge, to be fair, should not only say what his criteria for service is, he or she cuold consider explicitly saying that he will only deal with say, whole-sim problems, or only deal with, say, group-land problems, or something that on the one hand, shields him from a million calls from newbs asking how to terraform or put music on their land, but on the other hand, makes it a fair system.



If I remember right there is a phone number to call for the concierge service...have to dig up the email again.

I think they mean well by the doing this...by that I mean they are dedicating people specifically for large land owners who may not have the normal problems that a 1024m2 land owner has. And instead of taking away from in world resources they have provided a line to the company.
Lordfly Digeridoo
Prim Orchestrator
Join date: 21 Jul 2003
Posts: 3,628
02-15-2005 11:51
From: Chip Midnight
It's simply an additional level of service for people above a certain tier. I haven't used it personally, though it's nice to know it's there.


But what does it do? I mean, just by deign of Joe Q Landowner having a whole sim under his belt, he can snap his finger and get 3 lindens to his plot instead of one?

Does it give landowners superpowers?

Or does it not do anything?
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
02-15-2005 11:58
I'm not sure where I stashed the email, but they offer answers to questions about technical issues, recommend scripters, builders, and the like. I think the assumption is that high tier payers are more likely to be developing large projects and LL is offering an easier way to get advice and help.
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Cristiano Midnight
Evil Snapshot Baron
Join date: 17 May 2003
Posts: 8,616
02-15-2005 12:31
From: Chip Midnight
I'm not sure where I stashed the email, but they offer answers to questions about technical issues, recommend scripters, builders, and the like. I think the assumption is that high tier payers are more likely to be developing large projects and LL is offering an easier way to get advice and help.


Oh lord, you know what is coming now - wait for it...
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Lo Jacobs
Awesome Possum
Join date: 28 May 2004
Posts: 2,734
02-15-2005 12:38
From: Cristiano Midnight
Oh lord, you know what is coming now - wait for it...


What? Birdwatch?
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Eggy Lippmann
Wiktator
Join date: 1 May 2003
Posts: 7,939
02-15-2005 14:23
Oh goody, builders and scripters getting recommended by LL.
Can anyone tell me what the criteria will be for this?
Aimee Weber
The one on the right
Join date: 30 Jan 2004
Posts: 4,286
02-15-2005 14:27
From: Lordfly Digeridoo
But what does it do? I mean, just by deign of Joe Q Landowner having a whole sim under his belt, he can snap his finger and get 3 lindens to his plot instead of one?


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katykiwi Moonflower
Esquirette
Join date: 5 Dec 2003
Posts: 1,489
02-15-2005 14:42
From: Eggy Lippmann
Oh goody, builders and scripters getting recommended by LL.
Can anyone tell me what the criteria will be for this?
Being a Linden buddy probably....
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
02-15-2005 14:54
From: katykiwi Moonflower
Being a Linden buddy probably....


Does anyone have a copy of the actual email? I can't recall exactly what it said. Whatever it was though I'm sure certain people will find some way to complain of favoritism, unfairness, or feted eliteness. You're a full sim owner Katy... perhaps you still have yours? ;)
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Starley Thereian
More Cowbell!
Join date: 1 Jun 2004
Posts: 330
02-15-2005 15:06
It said....

From: someone
Introducing the Second Life Concierge Service

Owning an island or other large estate in Second Life can be a singular challenge – bringing your vision to life often requires a unique combination of vision, persistence, creativity, and organization – but the experiences landowners add to our world are immeasurable.

The Second Life Concierge is a free, dedicated service designed to help landowners make the most of their investment by putting the resources of Linden Lab within easy reach. As a landowner with holdings greater than half a region (a billing level of $125 per month) of Second Life land you now have access to a private, toll-free Concierge line as well as an exclusive email contact.

The Concierge is committed to helping you in any way possible. Be it technical support, billing issues, advice on finding a texture artist, or assistance optimizing a script, the Second Life Concierge will see to that you get the support you need.
Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
02-15-2005 15:11
Thanks Starley :)
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Starley Thereian
More Cowbell!
Join date: 1 Jun 2004
Posts: 330
02-15-2005 15:17
No problem. I've never used it but I am having an issue right now that I can't find a solution for via other means, so maybe I'll try it out.
Weedy Herbst
Too many parameters
Join date: 5 Aug 2004
Posts: 2,255
02-15-2005 15:37
Half sim, gets pampered, quarter sim (like me) get squat. Equity no?
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Charlotte Gillespie
2 - 0 Lindens
Join date: 19 Nov 2004
Posts: 1,101
She doesn't seem to be here, so ...
02-15-2005 15:39
$$$ sigh :(
Siobhan Taylor
Nemesis
Join date: 13 Aug 2003
Posts: 5,476
02-15-2005 15:58
From: Prokofy Neva
I'm as puzzled as you are LF. I think there's something a little wack about having a CS system that is for more-equal-than-others. What exactly to they provide? And how do they decide who gets

For the record, I wrote like 3 times to 2 Lindens I thought were associated with the Concierge thingie and never heard back. And I can think of only one Linden who has ever been able to fix any macro problem or even provide information. So I'm not holding my breath on the Concierges. However, if they put out a shingle somewhere and explain their criteria, and explain, as LF says, why they can't wait on everybody, then...I'll come calling.

The Concierge, to be fair, should not only say what his criteria for service is, he or she cuold consider explicitly saying that he will only deal with say, whole-sim problems, or only deal with, say, group-land problems, or something that on the one hand, shields him from a million calls from newbs asking how to terraform or put music on their land, but on the other hand, makes it a fair system.


Very odd, since a few days ago you claimed to be making extensive use of this service.
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Tony Tigereye
Registered User
Join date: 4 Sep 2003
Posts: 165
02-15-2005 16:50
I'm guessing the reason is they want to kiss the asses of the players that pay them lots of money every month. Not a bad idea.

However, I tried emailing the concierge service over 2 weeks ago for an issue I am having and to this day have not received a response. Color me disappointed.
Merwan Marker
Booring...
Join date: 28 Jan 2004
Posts: 4,706
02-15-2005 17:26
From: Chip Midnight
I'm not sure where I stashed the email, but they offer answers to questions about technical issues, recommend scripters, builders, and the like. I think the assumption is that high tier payers are more likely to be developing large projects and LL is offering an easier way to get advice and help.




Whoa?

Recommended "...scripters, builders, and the like."

Chip are you saying the LL is recommending people?


Confused...


:confused:
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
02-15-2005 17:34
From: Merwan Marker
Whoa?

Recommended "...scripters, builders, and the like."

Chip are you saying the LL is recommending people?


Confused...


:confused:


Since Starley was kind enough to post the actual letter, this is the part I was thinking of (and remembering poorly)...

From: someone
The Concierge is committed to helping you in any way possible. Be it technical support, billing issues, advice on finding a texture artist, or assistance optimizing a script, the Second Life Concierge will see to that you get the support you need.


I've not used the service so I can't comment on how it works in practice. "Advice on finding a texture artist" is probably more along the lines of telling you how best to go about it rather than actually recommending someone.
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Sensual Casanova
Spoiled Brat
Join date: 28 Feb 2004
Posts: 4,807
02-15-2005 17:35
From: Lordfly Digeridoo
...but what exactly do large land owners have to deal with that us acreage-challenged folk don't have to?

I mean, I realize it's a huge chunk of land, but the group management tools seem to scale pretty well.

So, what's the deal? Any big landowners want to give us plebs any idea? :)

LF


It's no different than calling the other #... trust me ... :mad:
Eggy Lippmann
Wiktator
Join date: 1 May 2003
Posts: 7,939
02-16-2005 00:01
From: Charlotte Gillespie
$$$ sigh :(

:D
Planet Mars
Registered User
Join date: 10 Feb 2004
Posts: 159
02-16-2005 01:14
I haven't used it, and in-fact I'd forgotten it even existed until now.
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