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Adam Cooper
Just call me Uncle Adam..
Join date: 10 Oct 2004
Posts: 380
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12-01-2004 01:00
From: Sensual Casanova If you have your store of items for sale... and say you have sold 100's of a certain creation with no problems.. then you get someone who says they bought one of your items months ago (no longer in the transaction hsitory) and it dissapeared... Being that the item was perfectly functional and has no proof of ever purchasing one, and you have no idea if this person, sold or gave it away to someone else... what do you do? The key situation is "then you get someone who says they bought one of your items months ago".... I have been in retail in the real world both as a worker an as a manager an this is a big diferance...... What I would do are a number of things.... I would NOT just give him/her the item again... Thats just stupid buisness.... However, selling him/her another one at a lower cost is ok.... In addition I would do all i could to help this person solve the problem or find it again (so it may not happen again).... Filing a Bug report can help sometimes. So can letting them know it might be returned in a while automaticly anyways via a land return..... If this item was lost within the few days or even a week it was purchased, that would be another story entirely... But months? No way........... One always has to remember the classic line: "A sucker is born every miniute."
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"Once while we were making love, a curious optical illusion occurred, and it almost looked as though she were moving." - Woody Allen.
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Rickard Roentgen
Renaissance Punk
Join date: 4 Apr 2004
Posts: 1,869
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12-01-2004 01:09
I'm gullible probably, but I'd give them one. giving one or three away is an advertising rightoff if they were gutsy enough to lie. If too many people try that line it's pretty obvious and you can stop then. I make sure all of my transactions have an email invoice though so not usually a problem.
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Rickard Roentgen
Renaissance Punk
Join date: 4 Apr 2004
Posts: 1,869
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12-01-2004 01:10
From: Cereal Milk Actually I think what Sensual was trying to say is that people don't typically drive hot tubs across sim borders at 100+ MPH.
Although now that the idea has spawned, surely someone will try it. Huns? I drove my chair across sim borders at 80  oh and a couch too. |
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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12-01-2004 01:49
From: Rickard Roentgen I drove my chair across sim borders at 80 oh and a couch too. And where was I when this happened? I sadly missed it. Would have made a fine music video. And you know, your wicked cups of coffee and cocoa... ahhh... |
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Selador Cellardoor
Registered User
Join date: 16 Nov 2003
Posts: 3,082
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12-01-2004 02:25
Sensual,
Why don't you just ask the person the reason for the delay between losing the item and contacting you? If they come up with a plausible explanation, then replace the thing without question. If they don't, then the ball is in your court. You have to decide the possible harm from each scenario (a) he is lying, and you give away an $800 item for nothing or (b) he isn't lying, and will be telling everybody he meets never to buy anything from you again.
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Rose Karuna
Lizard Doctor
Join date: 5 Jun 2004
Posts: 3,772
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12-01-2004 07:02
From: Vee Grace This is kinda along the path of what Sensual is asking. What do you do with a customer that purchased an item from you that is no transfer and then they decide they want to switch accounts, like to an alt, and they want you to give a new version of the item to the alt? What do you do in that situation? Is it really the designer or builder's responsibility to give the alt the item? I'm just curious to know what other people that sell items in SL think.
**Edited...I should really learn to type slower...*** Vee - I would give them another item. I don't necessarliy think it is my "responsibility" to do so - but I do believe that it demonstrates goodwill toward my customers and frankly, I care more about the goodwill than I do about the lindens the sale of said item will regenerate. I think that in the long run, the goodwill will pay off more than the $L.
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I Do Whatever My Rice Krispies Tell Me To
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Devlin Gallant
Thought Police
Join date: 18 Jun 2003
Posts: 5,948
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12-01-2004 09:29
Ask him if he has his receipt.
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I LIKE children, I've just never been able to finish a whole one.
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Jennyfur Peregrine
Whatever
Join date: 24 Dec 2003
Posts: 1,151
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12-01-2004 12:15
You could be like me and highly anal retentive and keep a detailed notecard record of sales. I have one for every month. Except July and August, only because for some reason when i open the notecard it just says "Loading" and never does anything.
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