Fetching Inventory... Crashes at 3,194 items!

Hey guys,

I am having this problem for the last few days where I sign into my account and load my Inventory. It starts loading it but when it reaches 3,194 items the view freezes and crashes. I've tried clearing the cache, logs, preview grid, etc.... and nothing. I've submitted a ticket but no reply in a few days so thought maybe someone here would know! I have about 8,000 items in my inventory and would like to not lose them.

Thanks,
MattPaul

Weird.

Got lots of free disk space? Defragged lately?

Tried a different viewer?

Yes, I have 500GB of Disk Space available and I have tried it on various computers using various viewers including the normal, RC, and Snowglobe. Nothing.....

Er..

/me wonders if you're running into a bandwidth cap. Have you tried turning that down? In preferences, on the network tab, IIRC. Crank it way down and see what happens.

No luck

/me is stumped then. Sorry.

You could try uninstalling (first make a copy of your chat/IM logs if you care about them) SL and nuking the whole SecondLife directory somewhere under 'c:\documents and settings" but I wouldn't bet that it will help.

Plenty of clever people around here. Don't give up hope - stumping me is easy.

Thanks, but still no use...maybe tomorrow Second Life will email me with a new solution!

You could look at secondlife.log and see if the last part of it gives you any clues.

2010-01-29T05:48:12Z INFO: LLAppViewer::initConfiguration: Loading settings file listC:\Program Files (x86)\SecondLife\app_settings\settings_files.xml
2010-01-29T05:48:12Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group CrashSettings - from location Default
2010-01-29T05:48:12Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLife\app_settings\settings_crash_behavior.xml
2010-01-29T05:48:12Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location Default
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLife\app_settings\settings.xml
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group PerAccount - from location Default
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Program Files (x86)\SecondLife\app_settings\settings_per_account.xml
2010-01-29T05:48:13Z INFO: LLAppViewerWin32::initParseCommandLine: Language: en
2010-01-29T05:48:13Z INFO: LLAppViewerWin32::initParseCommandLine: Location: US
2010-01-29T05:48:13Z INFO: LLAppViewerWin32::initParseCommandLine: Variant: ISO_8859-1
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group CrashSettings - from location User
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\settings_crash_behavior.xml
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group Global - from location User
2010-01-29T05:48:13Z INFO: LLAppViewer::loadSettingsFromDirectory: Loaded settings file C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\settings.xml
2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: Second Life version 1.23.5
2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: Local time: 2010-01-29T00:48:13 Eastern Standard Time
2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: CPU info:
// CPU General Information
//////////////////////////
Processor name: AMD (Unknown model)
Frequency: 2200.15 MHz

Vendor: AuthenticAMD
Family: Unknown family
Extended family: 0
Model: Unknown AMD model
Extended model: 0
Type:
Brand ID: AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82
Processor Serial: Disabled


// CPU Configuration
////////////////////
L1 instruction cache: 64 KB cache size, 4 ways associative, 64 bytes line size
L1 data cache: 64 KB cache size, 4 ways associative, 64 bytes line size
L2 cache: 1024 KB cache size, 16 ways associative, 64 bytes line size
L3 cache: Not present
Trace cache: Not present
Instruction TLB: 4 KB / 2 MB / 4MB page size, fully associative, 8 entries
Data TLB: 4 KB / 2 MB / 4MB page size, fully associative, 8 entries
Max Supported CPUID-Level: 0x00000001
Max Supported Ext. CPUID-Level: 0x8000001A


// CPU Extensions
/////////////////
AA64 AMD 64-bit Architecture: Yes
ACPI Thermal Monitor And Clock Control: No
APIC Advanced Programmable Interrupt Controller: Yes
APIC-ID: 0
CLFSH CLFLUSH Instruction Presence: Yes
CLFLUSH Instruction Cache Line Size: 8
CMOV Conditional Move And Compare Instructions: Yes
CX8 COMPXCHG8B Instruction: Yes
DE Debugging Extensions: Yes
DS Debug Store: No
FGPAT Page Attribute Table: Yes
FPU Floating Point Unit: Yes
FXSR Fast Streaming SIMD Extensions Save/Restore: Yes
HT Hyper Threading: Yes
IA64 Intel 64-Bit Architecture: No
MCA Machine Check Architecture: Yes
MCE Machine Check Exception: Yes
MMX Multimedia Extensions: Yes
MMX+ Multimedia Extensions: Yes
MSR Model Specific Registers: Yes
MTRR Memory Type Range Registers: Yes
PAE Physical Address Extension: Yes
PGE PTE Global Flag: Yes
PN Processor Serial Number: Disabled
PSE Page Size Extensions: Yes
PSE36 36-bit Page Size Extension: Yes
SEP Fast System Call: Yes
SS Self Snoop: No
SSE Streaming SIMD Extensions: Yes
SSE2 Streaming SIMD 2 Extensions: Yes
ALTVEC Altivec Extensions: No
TM Thermal Monitor: No
TSC Time Stamp Counter: Yes
VME Virtual 8086 Mode Enhancements: Yes
3DNow! Instructions: Yes
Enhanced 3DNow! Instructions: Yes
->mHasSSE: 1
->mHasSSE2: 1
->mHasAltivec: 0
->mCPUMhz: 2200
->mCPUString: AMD (Unknown model) (2200 MHz)

2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: Memory info:
Percent Memory use: 56%
Total Physical KB: 3929940
Avail Physical KB: 1695860
Total page KB: 7857984
Avail page KB: 5256480
Total Virtual KB: 2097024
Avail Virtual KB: 1874644

2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: OS: Microsoft Windows XP
2010-01-29T05:48:13Z INFO: LLAppViewer::writeSystemInfo: OS info: Microsoft Windows XP Service Pack 3 (Build 2600)
2010-01-29T05:48:13Z INFO: LLAppViewer::writeDebugInfo: Opening debug file C:\Users\Matthew Paul\AppData\Roaming\SecondLife\logs\debug_info.log
2010-01-29T05:48:13Z INFO: LLAppViewer::init: J2C Engine is: KDU
2010-01-29T05:48:13Z INFO: LLAppViewer::init: libcurl version is: libcurl/7.18.1 OpenSSL/0.9.8j zlib/1.2.3
2010-01-29T05:48:13Z INFO: LLViewerJointMesh::updateVectorize: Vectorization : DISABLED
2010-01-29T05:48:13Z INFO: LLViewerJointMesh::updateVectorize: Vector Processor : COMPILER DEFAULT
2010-01-29T05:48:13Z INFO: LLViewerJointMesh::updateVectorize: Vectorized Skinning : DISABLED
2010-01-29T05:48:13Z WARNING: LLFeatureList::isFeatureAvailable: Feature RenderCubeMap not on feature list!
2010-01-29T05:48:18Z INFO: LLDXHardware::getInfo: VRAM Detected: 1916 DX9 string: 1916 MB
2010-01-29T05:48:18Z INFO: LLAppViewerWin32::initHardwareTest: Detected VRAM: 1916
2010-01-29T05:48:18Z INFO: LLTextureCache::initCache: Headers: 139810 Textures size: 320 MB
2010-01-29T05:48:18Z INFO: LLTextureCache::purgeTextures: TEXTURE CACHE: PURGED: 0 ENTRIES: 104 CACHE SIZE: 2575360 MB
2010-01-29T05:48:18Z INFO: LLAppViewer::initCache: VFS CACHE SIZE: 100 MB
2010-01-29T05:48:19Z WARNING: LLVFS::LLVFS: Using index file C:\Users\Matthew Paul\AppData\Local\SecondLife\index.db2.x.10600
2010-01-29T05:48:19Z WARNING: LLVFS::LLVFS: Using data file C:\Users\Matthew Paul\AppData\Local\SecondLife\data.db2.x.10600
2010-01-29T05:48:19Z WARNING: LLVFS::LLVFS: Using index file C:\Program Files (x86)\SecondLife\app_settings\static_index.db2
2010-01-29T05:48:19Z WARNING: LLVFS::LLVFS: Using data file C:\Program Files (x86)\SecondLife\app_settings\static_data.db2
2010-01-29T05:48:19Z INFO: LLAppViewer::initWindow: Initializing window...
2010-01-29T05:48:20Z INFO: LLNotificationHistoryChannel::loadPersistentNotifications: Loading open notifications from C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\open_notifications.xml
2010-01-29T05:48:21Z WARNING: LLGLManager::initWGL: No ARB WGL render texture extensions
2010-01-29T05:48:21Z INFO: LLWindowWin32::switchContext: GL buffer: Color Bits 32 Alpha Bits 8 Depth Bits 24
2010-01-29T05:48:21Z INFO: LLGLManager::initExtensions: Couldn't initialize GL_ARB_point_parameters
2010-01-29T05:48:21Z INFO: LLGLManager::initExtensions: Disabling mip-map generation for ATI GPUs (performance opt)
2010-01-29T05:48:21Z INFO: LLGLManager::initExtensions: initExtensions() FramebufferObject-related procs...
2010-01-29T05:48:21Z INFO: LLGLManager::initExtensions: initExtensions() OcclusionQuery-related procs...
2010-01-29T05:48:21Z INFO: LLGLManager::initExtensions: initExtensions() VertexShader-related procs...
2010-01-29T05:48:21Z WARNING: LLFeatureList::addFeature: LLFeatureList::Attempting to add preexisting feature RenderShaderLightingMaxLevel
2010-01-29T05:48:21Z INFO: LLFeatureManager::loadGPUClass: GPU is ATI Radeon HD 3200
2010-01-29T05:48:21Z INFO: LLFeatureManager::applyBaseMasks: Setting GPU Class to Class1
2010-01-29T05:48:21Z INFO: LLViewerImageList::updateMaxResidentTexMem: Total Video Memory set to: 512 MB
2010-01-29T05:48:21Z INFO: LLViewerImageList::updateMaxResidentTexMem: Available Texture Memory set to: 384 MB
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: LLFontRegistry dump:
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Size: Huge => 16
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Size: Large => 12
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Size: Medium => 10
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Size: Monospace => 9
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Size: Small => 9
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=DejaVu style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSans.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=DejaVu style=[1] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSansBold.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=DejaVu style=[2] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSansOblique.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=DejaVu style=[3] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSansBoldOblique.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=Helvetica style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: arial.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=Helvetica style=[1] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: arialbd.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=Helvetica style=[2] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: ariali.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=Helvetica style=[3] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: arialbi.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=Monospace style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSansMono.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=OverrideTest style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: times.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=SansSerif style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: MtBkLfRg.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=SansSerif style=[1] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: MtBdLfRg.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: Font: name=default style=[0] size=[TEMPLATE] fileNames=
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: DejaVuSansCondensed.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: MSGOTHIC.TTC
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: gulim.ttc
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: simhei.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::dump: file: ArialUni.ttf
2010-01-29T05:48:23Z INFO: LLFontRegistry::createFont: createFont SansSerif size Small style 0
2010-01-29T05:48:24Z INFO: LLFontRegistry::createFont: createFont SansSerif size Medium style 0
2010-01-29T05:48:26Z INFO: LLFontRegistry::createFont: createFont SansSerif size Large style 0
2010-01-29T05:48:28Z INFO: LLFontRegistry::createFont: createFont SansSerif size Huge style 0
2010-01-29T05:48:30Z INFO: LLFontRegistry::createFont: createFont SansSerif size Medium style 1
2010-01-29T05:48:31Z INFO: LLFontRegistry::createFont: createFont Monospace size Monospace style 0
2010-01-29T05:48:33Z INFO: LLControlGroup::saveToFile: Saved to C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\settings.xml
2010-01-29T05:48:33Z INFO: LLControlGroup::saveToFile: Saved to C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\settings.xml
2010-01-29T05:48:33Z INFO: LLGLManager::printGLInfoString: GL_VENDOR: ATI Technologies Inc.
2010-01-29T05:48:33Z INFO: LLGLManager::printGLInfoString: GL_RENDERER: ATI Radeon HD 3200 Graphics
2010-01-29T05:48:33Z INFO: LLGLManager::printGLInfoString: GL_VERSION: 2.1.8787
2010-01-29T05:48:34Z WARNING: LLViewerJoystick::init: ndof_init_first FAILED
2010-01-29T05:48:34Z INFO: LLViewerJoystick::init: ndof: mDriverState=0; mNdofDev=0490C090; libinit=1
2010-01-29T05:48:34Z INFO: WinMain: Attempted to enable LFH for 11 heaps.
2010-01-29T05:48:34Z INFO: LLTemplateParser::LLTemplateParser: ### Message template version 2 ###
2010-01-29T05:48:34Z INFO: start_net: connected on port 51364
2010-01-29T05:48:34Z INFO: idle_startup: Message System Initialized.
2010-01-29T05:48:34Z INFO: LLAudioEngine::init: LLAudioEngine::init() AudioEngine successfully initialized
2010-01-29T05:48:35Z INFO: idle_startup: Audio Engine Initialized.
2010-01-29T05:48:35Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_FIRST to (state #1)
2010-01-29T05:48:35Z INFO: LLViewerMediaImpl::updateBrowserUserAgent: SecondLife/1.23.5.136262 (Second Life Release; default skin)
2010-01-29T05:48:35Z INFO: LLStartUp::setStartupState: Startup state changing from (state #1) to STATE_LOGIN_SHOW
2010-01-29T05:48:35Z INFO: login_show: Initializing Login Screen
2010-01-29T05:48:36Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_SHOW to STATE_LOGIN_WAIT
2010-01-29T05:48:36Z WARNING: LLView::getChild: Found child named Say but of wrong type class LLView *, expecting class LLButton
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named Say in chat_bar
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named end_call_btn in voice_remote
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy text named channel_label in voice_remote
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named voice_channel_bg in voice_remote
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named appearance_btn in toolbar
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named sit_btn in toolbar
2010-01-29T05:48:36Z WARNING: LLTextParser::loadFromDisk: LLTextParser::loadFromDisk() no valid user directory.
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named History in chat_panel
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy combo_box named Gesture in chat_panel
2010-01-29T05:48:36Z WARNING: LLView::getChild: Found child named Say but of wrong type class LLView *, expecting class LLButton
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named Say in chat_panel
2010-01-29T05:48:36Z WARNING: LLView::createDummyWidget: Making dummy button named Chat in chat floater
2010-01-29T05:48:37Z WARNING: LLView::createDummyWidget: Making dummy view named Attachment Object Touch in Menu Holder
2010-01-29T05:48:37Z WARNING: LLView::createDummyWidget: Making dummy view named Menu Object Take in Menu Holder
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy view named bandwidth_tooltip in status
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy view named packet_loss_tooltip in status
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy view named friend_name_label in friends
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy view named friend_rights in friends
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy text named process_rights_label in friends
2010-01-29T05:48:39Z WARNING: LLView::createDummyWidget: Making dummy view named Shout in chat_bar
2010-01-29T05:49:00Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_WAIT to STATE_LOGIN_CLEANUP
2010-01-29T05:49:00Z INFO: idle_startup: Attempting login as: MattPaul Monokarlsefni
2010-01-29T05:49:00Z INFO: LLAppViewer::loadSettingsFromDirectory: Attempting to load settings for the group PerAccount - from location Account
2010-01-29T05:49:00Z WARNING: LLControlGroup::loadFromFile: Cannot find file C:\Users\Matthew Paul\AppData\Roaming\SecondLife\mattpaul_monokarlsefni\settings_per_account.xml to load.
2010-01-29T05:49:00Z WARNING: LLAppViewer::loadSettingsFromDirectory: Cannot load C:\Users\Matthew Paul\AppData\Roaming\SecondLife\mattpaul_monokarlsefni\settings_per_account.xml - No settings found.
2010-01-29T05:49:00Z INFO: LLURLHistory::loadFile: file missing, ill-formed, or simply undefined; not changing the file
2010-01-29T05:49:00Z WARNING: init_start_screen: Bitmap load failed
2010-01-29T05:49:00Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_CLEANUP to STATE_LOGIN_AUTH_INIT
2010-01-29T05:49:00Z INFO: LLAres::rewriteURI: Rewriting https://login.agni.lindenlab.com/cgi-bin/login.cgi
2010-01-29T05:49:00Z INFO: Responder::rewriteResult: [0] https://login.agni.lindenlab.com/cgi-bin/login.cgi
2010-01-29T05:49:00Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTH_INIT to STATE_LOGIN_AUTHENTICATE
2010-01-29T05:49:00Z INFO: LLUserAuth::authenticate: Authenticating: MattPaul Monokarlsefni,
2010-01-29T05:49:00Z INFO: LLUserAuth::authenticate: Options: inventory-root, inventory-skeleton, inventory-lib-root, inventory-lib-owner, inventory-skel-lib, initial-outfit, gestures, event_categories, event_notifications, classified_categories, buddy-list, ui-config, tutorial_setting, login-flags, global-textures, END
2010-01-29T05:49:00Z INFO: LLUserAuth::authenticate: LLUserAuth::authenticate: uri=https://login.agni.lindenlab.com/cgi-bin/login.cgi
2010-01-29T05:49:00Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_AUTHENTICATE to STATE_LOGIN_NO_DATA_YET
2010-01-29T05:49:58Z WARNING: LLXMLRPCTransaction::Impl::process: LLXMLRPCTransaction CURL error 28: SSL connection timeout
2010-01-29T05:49:58Z WARNING: LLXMLRPCTransaction::Impl::process: LLXMLRPCTransaction request URI: https://login.agni.lindenlab.com/cgi-bin/login.cgi
2010-01-29T05:49:58Z INFO: LLUserAuth::authResponse: Processed response: 28
2010-01-29T05:49:58Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_NO_DATA_YET to STATE_LOGIN_DOWNLOADING
2010-01-29T05:49:58Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_DOWNLOADING to STATE_LOGIN_PROCESS_RESPONSE
2010-01-29T05:49:58Z INFO: LLNotificationHistoryChannel::savePersistentNotifications: Saving open notifications to C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\open_notifications.xml
2010-01-29T05:49:58Z WARNING: LLAlertDialog::LLAlertDialog: Alert: Unable to connect to Second Life.
Despite our best efforts, something unexpected has gone wrong.

Please check secondlife.com/status
to see if there is a known problem with the service.
2010-01-29T05:49:58Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_PROCESS_RESPONSE to STATE_LOGIN_SHOW
2010-01-29T05:49:58Z WARNING: LLView::createDummyWidget: Making dummy text named ne_label in mini_mapview
2010-01-29T05:49:58Z WARNING: LLView::createDummyWidget: Making dummy text named nw_label in mini_mapview
2010-01-29T05:49:58Z WARNING: LLView::createDummyWidget: Making dummy text named sw_label in mini_mapview
2010-01-29T05:49:58Z WARNING: LLView::createDummyWidget: Making dummy text named se_label in mini_mapview
2010-01-29T05:49:58Z INFO: login_show: Initializing Login Screen
2010-01-29T05:49:59Z INFO: LLStartUp::setStartupState: Startup state changing from STATE_LOGIN_SHOW to STATE_LOGIN_WAIT
2010-01-29T05:50:55Z INFO: LLNotificationHistoryChannel::savePersistentNotifications: Saving open notifications to C:\Users\Matthew Paul\AppData\Roaming\SecondLife\user_settings\open_notifications.xml

A couple tricks that might work. Luanch SL but don't log in. Open your preferrences from the Edit menu. On the General tab tick the "Show start up location" if it's not already checked. Then on the network tab look for a box that contains your cache location and write it down. Go to the Web tab and "Clear your browser cache"...you'll get a confirmation asking if you are sure........say yes. Your log in screen will refresh (it might take a few seconds for it to reload). Then quit SL. Find that cache folder you wrote the location to and manually delete it (it will be rebuilt when you launch SL again....no harm will come to the viewer). You could reboot if you want but I don't think it's necessary. The launch SL again. On your start up screen you should see a new box where you can enter a location to log into (the choices are "last location", "home", and "type a location". Us the type a location and enter Philudoria (that's my home sim and it is generally a very quiet sim with as little lag as any I've been in lately. When you land in the sim you will probably be a mist cloud for a few seconds. Just stand there without moving around and see if your inventory loads this time........if it does then go ahead and do a slow spin while standing in place to allow everything around to load into your cache. All this might take a few minutes depending on your connection speed and what you have your graphics settings set at.

If all goes well you should be good to go about your stuff in SL like before.

Here's crossing my fingers for you.

The number went a tiny bit higher loading items but it froze again and crashed. I'm getting pretty convinced my account and the $70 I put into it are a lost cause. Thanks though...

If it helps at all I just realized if i try to quit second life or click map i crash as well. Keep in mind I have Reinstalled Second Life twice while deleting all Program Files and App Data as well, so I don't think it's the viewer...

Submit a support ticket. It appears that something in your inventory is screwed up. LL can find and fix it for you. If you are premium you can live chat from the support page too.........they probably won't be able to help but they can coach you on what to say in the support ticket to get more immediate attention.

What I do know about support tickets is to tell them your problem as clearly as possible in the subject line. Then detail as clearly as possible what happens. In your case I would mention you've been on the forums and tried all the suggestions put forth to no avail.........that way they will know you have done all you can. They are busy people so the more you do to help them help you the faster and better service you will get in return.

I've had excellent responses from support in the past.

I submitted my tickey yesterday at about 2 P.M. Eastern Time. Should they have replied by now?

Unlikely.. Sorry but unless you're lucky enough to get a Linden that knows the answer off the top of their head, you're going to be waiting a while..

Bleh...that bites...does anyone know what the chances are of me losing my inventory, or is that something that just doesn't happen?

If the problem is something bogus in your inventory, LL may delete that one item. As far as nuking your whole inventory without asking you first, I sorta doubt it.

Have you tried making an alt? That'd at least show you if it's something related to this particular account and it's inventory or if it's something on your machine..

We've tried logging my account in on another computer, as well as having a friend log in on my machine. It's related to my account. We have also tried other SL Viewers and in some of those it won't even load my account, it just crashes as I load my account.

Here's a list of things that crash my SL Viewer:

Loading Recent Items - Fetching My Inventory
Map
File>Quit

Matt, are you premium?

No, I'm not. I might consider doing it if it means maybe fixing my account, but my bank account is completely empty right now. I don't get paid until Monday...

Okay............just asking because if you were you could use Live Chat and get an update on your Support Ticket.

It is a thought for the future...........but not sure it's something that, for you, is worth the extra expense. That would be your decision.

Oh, it definitely would be worth doing. I'll give everyone an update if I get my ticket response before Monday! Thanks for all the help everyone!

Best of luck, MP!

Don't be holding your breath waiting for LL to fix it though - I'll be quite surprised if they even respond in under a week..

However, just to kick them a little on the foot (gently ), I'd do a follow up ticket before the day is over.

How do I do that? Just leave a comment on the ticket? Or file another one?