Login Failed. Unable to connect to a simulator?

It's been over 24 hours, and i'm still receiving this message.
Consulted over 2 lindens, and they were at their wit's end.
I am still unable to login my account despite following the linden's instructions to:

1.) Delete Second Life folder in c:\Documents and Settings
2.) Login into another simulator
3.) Login via SLurl
4.) Completely uninstall SecondLife, and Reinstall SecondLife client.
5.) Completely uninstall SecondLife, redownload SecondLife installer from SecondLife.com and Reinstall SecondLife client.
6.)Wait a few more hours and try again.
7.)Email the support team.

Pretty much i've done everything as stated there. It doesn't take a genius to figure out this has something to do with the server-side database. As what the previous lindens i've consulted told me, i'm neither banned, nor hacked. The fact i received the following error message everytime i try to login.

Login Failed.
Unable to connect to a simulator.

And the best part, my sister is able to login her account, on the same pc, on the same network, on the same os. Which brings me to one conclusion, i'm really very unhappy with what's going on, and nobody is giving me a decent explanation, or any notifications via email regarding this matter.

I just downloaded an update and now it won't work saying it cannot connect to the server and to check my network connection. My connection is fine, is this the same problem? Should i completely re-install it? This only happened after I downloaded and installed the update...

Unless you received the same error message as me, your problem probably isn't the same as mine.

I have yet to receive any assistance, and still can't log in my character. I wonder is anyone really bothered about this problem? Or is my problem too insignificant to be concerned about until everyone hits the same problem?

[rt.lindenlab.com #428845] AutoReply: Can't log in my character Inbox

Technical Support via RT
<support@secondlife.com> to me
More options Oct 5 (18 hours ago)
Dear Second Life Resident:

Thank you for contacting Second Life Technical Support. Your question regarding Can't log in my character has been received. Inquiries received during working hours will likely receive a very quick response; inquiries received after hours or on the weekend might have a wait a bit longer, probably until the next business day. Your request has been assigned an ID of [rt.lindenlab.com #428845].

Thanks for your quick reply, however this is not a matter due to firewall. Let's review the factors concerning this problem.
1) My sister is able to login her account on my same computer, same system, same network.
2) We do not have a hardware firewall installed.
3) All software firewalls have been disabled including microsoft's windows xp firewall.
4) This obviously has nothing to do with my network when my sister is able to login secondlife, while i can't.
5) I was able to login 3 days ago, until after the server reboot with some administrator logging me off due to some server attack by god knows who sending me various objects naming " 000040320.043204032".
6) No settings have been changed ever since.
7) I've been using SecondLife service for the past few months with no problems until these few days.
We're not behind a router.
9) We're not on a wireless connection.
10) We're just connected straight to a broadband modem with 2MBPS through a Lan Cable.
11) I am able to login my account on the SecondLife HTTP main website.

Steps i have followed from 3 lindens online to solve this problem.
1) Uninstall Secondlife, download latest secondlife client, and install.
2) Login to another simulator by changing login location.
3) Login in from another system, from another network connection.
4) Login to SecondLife using the SLURL link.
5) Delete SecondLife Cache. and Relogin.
6) Delete the whole SecondLife folder in the Documents and Settings\Applications folder.
7) Turned off all firewalls, and reboot to login.
Changed account password, and login new password.
9) Changed account email address, and login.

So, obviously, this has NOTHING to do with my network, my disabled firewall, or my non-existant security suite. I'm thinking is probably the administrators from SECONDLIFE have MESSED UP my account and has NO IDEA. I personally do not like investing on an account only to find it disabled and not able to recover. Please do something about this. Your help is appreciative, but firewalls isn't the answer. Nor any security softwares. So please, help check on the status of my account, before making any hasty replies.

-

Greetings,

Thanks for your inquiry.

Firewalls and internet security software are designed to block network
traffic! Hardware firewalls, such as routers, are typically configured
to block data coming from specific network "ports" (except commonly
used ones like web pages and instant messengers); this includes most
network ports Second Life uses.

Internet Security software also blocks network traffic; however, these
programs can cause a great deal of trouble if not configured
correctly. Some versions of Internet Security software, in many
popular configurations, block any non-web-browser program, often fail
to notify the user of their actions, and may even block previously-
listed "trusted" programs if network traffic changes, or if the
executable changes (such as when a new version of Second Life is
released).

If your login to Second Life fails at Verifying Protocol Version, or
cannot find the server, or if you disconnect from Second Life
automatically every few minutes, a firewall is typically the cause.

How your configure your home network and secure your computers is, of
course, your own decision. However, Linden cannot provide support for
configurations where a firewall or internet security software is
interfering with Second Life's network access. These setups need to be
configured properly for Second Life.

Hardware firewalls need to allow access on certain network ports.
Second Life needs to connect to ports 443/TCP, 12035/UDP, 12036/UDP,
and 13000-13050/UDP. You should configure your firewall to allow
outbound traffic on those ports, and related inbound traffic. You'll
need to consult your firewall's documentation, or the manufacturer's
website, for instructions on how to make these changes to your
firewall.

Software firewalls should have Second Life listed as a "trusted"
program. Linden highly recommends turning on any notification for
blocked network activity. This software should also be frequently
monitored, as some versions change their own settings in an attempt to
provide tighter security. You will need to consult the documentation
for the software, or go to the manufacturer's website, for details on
how to configure your internet security software. (Linden cannot
provide support for third-party software).

Don't forget the built-in Windows Firewall; certain system updates may
cause the Windows Firewall to re-enable itself. You can find the
Windows Firewall in the Control Panel.
If you're using wireless networking, it may not provide a stable and
fast enough connection for Second Life.

Regards,

Martin Linden

***Using Yahoo Mail? If this message appears empty, try forwarding it to a non-Yahoo mail account. Your answer is there..we promise!***

How's my driving? Rate Second Life Support:
https://secondlife.com/account/csr-survey.php

Your original support request:
------------------------------
Can't log in my character

Honestly, if you can, try calling them. That way you can explain in person what's already been done (have your ticket #s handy) and have them try to log into your account while you're on the phone with them.

Do you and your sister use the same Windows user account on your PC?

I have already gave them a call, but the resolves they gave me are pretty much the same.
And yes, me and my sister use the same administrator account on my pc. This only began after the attack on SL a few days ago. Ever since that day, i can't login my account anymore.

I'm beginning to think that i won't be able to retrieve my account anymore, and all that money spent on my account just went into waste. A warning to the rest of the players on SecondLife, this may happen to you too. Just be prepared not to waste too much money on this.

I still see no linden support on this thread.

Call them,its the best way

I've pretty much given up hope on these lindens. They arn't even paying attention to the emails or even bothered reading through them before sending out replies they think would be able to solve the problems i'm experiencing. This reminds me of those indian tech supports, and how they constantly provide low level support and not make any effort in trying to solve the problem.

As stated in my previous email, one of the steps i've taken to solve this problem as adviced by one of the lindens i've previously asked, was that to delete the folder of secondlife located in the "Documents and Settings" folder. If i have wiped out the whole folder, it doesn't matter if there's any hidden files or not that resides within the folder. Since everything in the folder will be deleted.

I'm beginning to wonder the intellect of the lindens, and how their employers employed them, and paying them to do such a pathetic job. Yes. I'm very unhappy now. It's been 5 days, and the lindens arn't even doing their job properly.

[rt.lindenlab.com #430348] Still can't login. Urgent assistance needed. Inbox

Andreas König via RT
to me
More options 8:49 pm (12 minutes ago)
Hello,

First, please make sure you have un-hidden any hidden files or folders.
If those files/folders are hidden, you won't see them.

To do this:
-Open a folder (any folder)
-In the menu at the top of the folder, click Tools, then scroll down to
and click Folder Options.
-Click the View tab in the window that comes up.
-Scroll down to "Hidden Files and Folders" and select "Show hidden files
and folders".
-Click Apply, then click OK.

The file is labeled Secondlife.log and is usually located in the
C:\Documents and Settings\(your user name)\Application
Data\SecondLife\logs folder on your hard drive.

To see if that's where the file is after making sure you don't have
files hidden:
-Click on your Start Menu
-Click on My Computer
-In the window that comes up, open the C drive -it normally says "Local
Disk (C
-Here, you should see a folder that says "Documents and Settings". Open
that folder
-Find the folder that has the same name that you log into your computer
with on startup. Open that folder. (If you do not have a login set up,
then check the folder called "Owner", following the same instructions
beyond this point, as the file may be there).
-Find the folder called "Application Data". This folder will only show
up if you have unhidden files and folders that Windows hides by default
(as described in the first section of this email). Open that folder.
-Find and open the folder called "SecondLife".
-Find and open the folder called "logs".
-This is where you will find the Secondlife.log file. If you like, you
can copy the file and paste it to a location that will be easy for you
to find in order for you to attach it to your response to this email.

I hope this helps!

Regards,
Andy Linden

Still can't login. No decent support or assistance. No replies either from the email support team...

Sigh... They are pretty insistent that the problem lies with the client side and not the server side.

[rt.lindenlab.com #431196] Still Unable to Login SL. Addressed to Andy Linden. Inbox
Andreas König via RT
to me
More options Oct 9 (1 day ago)
Hello,

Thank you for your reply.

It's clear that something is interfering with your ability to connect to
Second Life.

A link to a useful program (WinMTR) for tracking down the source of
problems with connecting to Second Life, along with instructions, can be
found here:
https://secondlife.com/tiki/tiki-index.php?page=Experiencing%20packet%20loss

If you have trouble interpreting the logs from WinMTR, please get back
to us with these logs and we will see where the problem comes from.

Regards,
Andy Linden

***Using Yahoo Mail? If this message appears empty, try forwarding it to a non-Yahoo mail account. Your answer is there..we promise!***

How's my driving? Rate Second Life Support:
https://secondlife.com/account/csr-survey.php

Your original support request:
------------------------------
Still Unable to Login SL. Addressed to Andy Linden.

Still Unable to Login to Second Life - Addressed to Andy Linden

Please. Let me please make this clear once more why this is impossible
to have anything to do with my pc or my connection.

1) I asked my sister to login her own account on the same computer
using the same internet connection, and she managed to login to second
life with no problems.

2) I tried to log in to Second Life using another system, but still
the same error.

3) I used another terminal under another internet service provider on
another system, but still the same error.

I would appreciate this very much if you could stop wasting my time
and login the account yourself to witness the problem yourself. It's
been over a week, and i've been offered advices constantly pointing
the problem originating from the client side, when it's obviously
something wrong with the server side. As a network administrator, i
feel very insulted with such low level support provided to me and
havn't been able to solve this problem for over such a long period of
time.

For more information, please refer to the following messages that were
posted up in the Technical Forums that were ignored by many, and that
no assistance whatsoever was provided there. Which is pretty
dissappointing for a big corporate company like linden labs.

/111/87/141245/1.html

I bet this will soon become my blogspot on how the lindens attempts to solve my problems but fails again and again. I'll just pray this problem won't drag for a month.

Phrozen have you tried to log in to a different location (if I missed it in all the posts I apologise). The few times this has happened to me simply changing from last location to home location (or the reverse) has fixed it.

Post #14

It is interesting did you try to pass new registration and come to SL with new account?

I tried, but abortively. Eternally i have got 1 answer - http://m-mf.narod.ru/simple.html - with my account or with the new one.

It happened after new update and i tried to do everything, that you described here (reinstall, reboot, login from another computer with another network connection, etc.) But without any result.

I think that it is really problem with SL database and not our.

We can only ask to help us. Again and again...