Please help! I'm not important enough to get help from Linden Labs.

Ok, obviously this is going to have to do something with the latest update that was shoved up all of our virtual butts recently.

I'm only a revenue generator ingame and have many sales and contribute to the SL Economy but because I still have a "basic" account I'm a lesser being to the highly evolved god-like creators of SL and I encourage all of you to worship them along with me.

Sorry---had to vent.

No matter what I do I cannot get the game to run at all stable now. I've dropped every possible setting to the lowest it will allow. I've even tried Dazzle in hopes it would help.

I get the complete lag meltdown or the constant crashes. None of this was a problem prior to the update.

My PC isn't brand new but is running an AMD Athalon 3400, 2gig RAM, an older RADEON 9800 XT 256MB card.

I run other games (Americas Army, F.E.A.R., etc...) without any hiccups or glitches at all and I don't have to dumb down the graphics in the least.

Is there ANYONE that can bend the ear of the Lindens for me?
Is there anyone that can help me get this resolved?


PS-Linden Labs, there are people with basic accounts here that contribute WAY more to the economy of this game than subscription accounts. Treat us like humans too.

Yeah, they need to think about some kind of partner program for people like you who help their platform in-world but aren't actually their customers.

Have you done the usual recommended things like making sure you have an up-to-date video card driver and all that? Lots of ATI users have been reporting problems though.

Hi Viktoria,



Wow, I just crashed ingame again by simply doing a search with your name!

In answer to your question yes. When I did the update on SL and found all the graphic glitches the first thing I did was the driver updates on my card. I was so happy to see the glitches went away.......then the rest of the issues hit me LOL.

Any other ideas on this? Anyone?

I don't know if any of this will help in this case, but this thread has some random things people tried on recent viewers and some apparently worked. (The OP is about about a problem with an Nvidia card but ATI owners show up a few posts down.)

/111/44/248602/1.html

Thanks again Tori


I actually tried it and got to here
http://i65.photobucket.com/albums/h218/Thilis/resetting.jpg
but that didn't seem to make any difference at all.

Simply adding -settings myname.xml on the target of the properties didn't make any diff.

Please keep the suggestions coming.

That seems awfully fidgety, when I want a clean slate I dump the entire contents of that user_settings folder, no special command switches.

But your results might just be telling you that it isn't old settings crud getting in your way, and that there is an incompatibility somewhere else. Can anyone chime in with different driver versions that might have better results?

Oh yes, and the older Nicholaz viewer is still available and still runs, that might be a short term fix for you. http://nicholaz-beresford.blogspot.com/

On a wireless LAN?

I've heard of attachments getting borked so that they cause continual crashing. Try detaching ALL attachments including HUDs, scripted shoes, hair, etc. Does that help?

Sindy Tsure;

I was unclear on your question/comment about the WLAN.

Oryx Tempel;

Thank you for the suggestion. I tried that and it didn't seem to help at all (lol, sort of glad it didn't because I'd hate to have to not use any of my attachments).

Viktoria Dovgal;

I'm tempted to try the Nicholaz along with an older version of SL to see if that works. Does anyone here have an opinion on using Nicholaz?

I had to disable VBO to get my Radeon 9800 Pro to work smoothly in the update. Have always had it enabled in the past.

SL is notorious for having problems with wireless connections. I think she's asking how your PC is connected at home.

edit: also, what kind of lag are you seeing? Check out https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=4004 for how to read the stats bar. When you're lagging, what numbers do you see for FPS, Packet Loss and Sim FPS?

I love his viewer patches and I'm deeply saddened that his frustrations with LL and the open source project have driven him away.

18.5.3 with the BE-V add-on still works fantastically well.

First off, you don't have to come in screaming about how mistreated you are for being a "second class" resident in this world. Actually, you are not what you complain about......in fact you enjoy every benefit I have except you have to put a support ticket differently than I do. And, rightfully, you have to take a second seat to me in line.....sorry, them's are the breaks for your "basic" account. Your contention that you contribute as much (or as you implied, MORE) than the "substirption" accounts is akin the the old saying "You're a legend in your own mind"......it other words, total BS. Sorry, I'll never believe it......especially when someone sticks their virtual nose in my face and tells so in such a sarcastic manor. Quit whinning.......submit a support ticket like the rest of us. And, to boot, you even asked someone to put one in for you....because we may have clout with LL. Face it......you are a free loader and whinning. I hate that.

Now for your problems. Did you know that SL has been having tons of problems for the last couple weeks? Nothing to do with the new client that was "shoved up our collective butts". Everything you mentioned in your post can be related to those problems.......all well known to everyone (encluding Linden Lab). The only things you can do to try to remedy your problems is what has been suggested by others so far. It's possible that the new client was the "straw" that finally put your old graphics cards over the edge. You might look into replacing it. It's also possible that you have background programs running that, because of the new viewer have become a problem for you. You should know by now that SL is very CPU intensive as well as GPU intensive. The new viewer may have just put it all past your computer's abilities.

And, despite what you may read in these forums, almost every person I know in SL has no or nearly no problems with the new viewer other than adjusting to a new veiwer and how to set the preferrences to their personal liking. The few who do have problems know it's their personal machines that are at fault. We always get the big threads about how crappy the new viewer, grid engine, etc are in here........and some chim in with "yeah, I have that problem too". Gives a distorted view of how severe the problems really are. I had problems (minor) with the new viewer..........i adjusted to compensate (those adjustments are there just for that purpose). Do I crash more often than a few days ago? Do my tp's fail more than a few days ago? Does lag kick my ass more than a few days ago?..............YES to all the above. But, then again, I know SL is struggling right now. Network problems, server problems, new physics engine problems (bugs) everything can be and probably are at the root of those issues. Over time they will be ironed out......then we start all over again with some new set of circumstances to cope with.

I'm sorry to came across so strong in my response.....but I get so tired of some "basic" account coming in screaming how mistreated they are and demanding someone help them. There was absolutely no reason for you to even tell us about your woes for being a free account........simply put, I don't give a crap about those problems for you. Man up......start paying or quit griping about you not paying and having some inferiority complex over it. In other words..............quit with the "poor me" sh**.

Actually that may have just worked! I'm not exactly where I was before but I've noticed an improvement! Thank you so much for the help.

Wow, where do I start......

First off, this was me asking for tech support that LL will not give me for the very reason I pointed out, if you're not here to help then kindly dismiss yourself.

Second, I've contributed plenty. Perhaps you can say the same. Does that make me a legend in my own mind or do I just know I have a lot to offer? If you have a negative outlook on yourself then please seek help (in RL).

Third, I didn't stick my virtual nose in YOUR face. I posted this and you went out of your way to read it. You may enjoy the humor at www.theonion.com much more than my sarcastic tone. Next time you're bored, don't bash someone who's seeking help, just find something enjoyable to read.

Fourth, my PC isn't brand new but I do my own builds and it is running smooth. I've even reinstalled XP just yesterday to try to see if I could isolate the problem with background apps running. Odd though, this whole time my FPS are screaming in games that actually deliver high-end graphics and run on servers where virtual bullets are flying at you and the least bit of lag gets you killed. SL boasts no such graphics. If my PC can handle those high-end games it can/should handle SL w/o me dumbing my graphics down to what would have been mid-range performance 4 years ago.

Fifth, you much think you know me well to size me up as a freeloader and a whiner. You should introduce yourself in game sometime and see what I'm like. The vast majority add me as a contact within minutes usually so I'm going to assume you are wrong and they are right. If you ever want to hang out let me know, I don't hold anything against anyone.

Considering the rest of what you said was also little to no help it's not worth addressing. But do not assume to know me and label me. Just makes you look not so smart.

so close! lol.... not doing the "crash every 30 seconds" thing anymore but still lagging to a halt at some/most places. holding my breath for 1.2.1......

I've been a staunch supporter of Nicholaz since nearly the first edition. It runs pretty flawlessly, the only drawback is missing the Windlight bells and whistles. Which, for a less crashtastic experience, isn't so much of a drawback after all.

Hmmm.... 2 hours with the primary client on Vista, or DAYS at a time with Nicholaz. I know which I'd choose.

BE-v is his latest - http://nicholaz-beresford.blogspot.com/ - and that still connects to the grid.

Good luck.

Actually, what basic accounts can write a ticket FOR is *extremely* limited- I think maybe 3 or 4 items and that's it, any other type of ticket is just deleted. Perhaps rightly so on a general basis according to Linden Labs way of thinking, but for those with basic accounts who ARE contributing.....it's a very frustrating experience, and it's not something a Premium accountholder has to deal with since they can write a ticket for pretty much anything.

Just pointin' it out...

You seem to think that that lag is a problem on your end. Why do you think that?

Actually it seems more hardware than server related.

Example;

I ended up at some place that sold teddy bears of all sizes yesterday (don't ask LOL). One part of it when I faced out to all of the displays that they had, just to simply rotate in any direction was like very primitive stop-motion animation. If I faced the very dull looking wall in the corner however, I was able to move and type normally. So the lag wasn't consistent enough to say that it was the internet connection or the server necessarily because that would have been true when facing the corner as well (right?).

I guess the most frustrating part is that games that graphically I consider to be much higher end and significantly more demanding to the physical components of my PC seem to run fine and I don't have to drop the graphics down at all.

And also, prior to the updates, none of this was the case.

OK, this may be more serious than I thought.

I've so far had the same crashes and unrelenting lag issues ever since April 4th.

I was blaming 1-19-1-4.

Got the same results in 1-19-0-5.

Same thing in Dazzle!!!!

Ok, so the new patch will save me right? Nope! Same thing in 1-20-0.

Ok, so let's go back to the more stable Viewers of the past right?

Tried 1-18-5-3 and the Nicholaz-BE to match it. This is where I got scared. IT CRASHED TOO!

So to recap, stable (well, stable as SL was) from January to April 4th, now EVERY viewer crashes for me.

Any ideas?

(btw..this is why I'm so bitter about NOT being able to submit a trouble ticket.)

The newer ATI Drivers lock me up so that SL either finally crashes me or I have to close SL. Right now I'm fine on the 7-11 version. You might want to try some of the older versions of drivers until SL can get the game to work with the new ATI drivers for those of us having problems. All other games run great with the 8-4's except for SL.....for me, anyway. Radeon 9800 Pro, btw, that I love and have no problems with on other games.