Tired Of Stuck Up Designers: A Rant

Sadly, there are a LOT of customers in RL and SL that assume if you take the time to help someone else first or don't get to them immediately or make a human mistake and miss their IM that you are some evil "stuck up' monster who doesn't like customers. It's a very self-centered attitude. IMs are the worst way to reach me. They are unreliable, easily lost or capped, and sometimes just plain missed due to volume of Ims. But...I dare anyone who has been to my store in person to say I don't go out of my way to socialize with customers...despite my social issues and anxiety. I make a speical point of being in the lobby of my store socializing and greeting customers nearly the entire time I am actually sitting at the computer.

I help customers every day, and all day, with questions about where to find things I don't carry, give out free stuff often to new people or give extra stuff to people just because they couldn't afford something. I sit and chat and cuddle with customers about totally non-business stuff all day, and am as accessable as anyone with 10 people asking them stuff at once can be. I do my damnest. But that isn't good enough for some people. For some people having a FAQ of business info that says "Please read these Business notes before IMing me" is evil. It doesn't say "Don't IM me"...it says "Please Read the Business Info BEFORE IMing me". This is the same as Tech support saying, "Have your computer info ready BEFORE calling"...but to some people it seems it instead reads as "Fuck off". I am afraid I don't understand that odd traslation myself. But then I am deaf and a social hermit IRL, so maybe it's just me not understanding.

Clearly it doesn't matter how you actually BEHAVE and treat people. If you put business information in your profile you are evil.

I love vague statements. Wanna clarify?

- Newfie

**pats** Lost on the top of his head. Now go polish another apple young lad, we've yet begun to fight!

Very well said in my opinion Fury..what annoys me most is the designers that think editing is easy because it is for them....I have met some like Zeno who will go that extra mile and i stay with his designs because i love them....rude peoplewill never sell me clothing twice....I have actually had someone tp to a place and then tp me there to help me when i bought my shape....in my opinion the good outweighs the bad in SL....and people will shop where they are welcomed...

rain


also If i IM someone and they dont reply its because they are busy and i am patient ive never had one im not returned even if it took a lil while...

Ahh shucks....

OMG my lil boy saw that puppy and said mommy thats the one i want...now what am i gonna do lol helppppp....was kinda hopin for a small dog...sighs ty milady

rain

lol sorry Rain! By the looks of those feet, that ain't gonna be no small puppy!

It's not *what* they say, it's *how* they say it. And speaking of Anisa...when is she gonna finish that bike and stop torturing me!?!?! I waaaaaaaaaaaaaaaaaant it!!!!!!

It's like the old commercial said, "You never get a second chance to make a first impression." And if I pull up your profile and the impression I get is that you're just too busy for me, and don't have an appropriate alternative like Anisa, then I'll just walk right out.

Oh, and a sub rant....why won't more designers put the ad in the folder with the outfit so I can see what the outfit looks like when I pull it out of my closet weeks down the line?! I've got a TON of clothes, I can't possibly remember what they all look like.

Shout outs to ETD, Mischief, Nyte 'N' Day, and RPD for doing this already.

Fury Caligari-Aridian

I think this is the type of profile statements Fury is referring to.
This was taken from 3 pages on 1 profile, copied word for word and just ommiting the store name....


!!!!!!!!READ MY STORE POLICY BEFORE IMing ME (at the front door)
MY BUSINESS HRS ARE 4PM-10PM EST. (M-F) You IM me after my store hours I WILL NOT ANSWER YOU

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My business hours are from 4pm EST until 10pm EST. I do need time to myself and any IMs after 10pm EST will not be answered.
Please contact me PRIOR to 10pm EST if you need any help concerning (.....)
I DO NOT DO ANY CUSTOM WORK

--------------

If I can not verify the purchase on my account history- I DO NOT support it!
If you try to return it without it being complete- I will return it AS IS (you break it you bought it)
If somethings wrong you got 24 hours to notify me- NOT MONTHS LATER! I DO NOT give lifetime guarntees!
For further store policy see my "Store Policy"

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I was shocked the first time I read this.
Posting a store policy at the store, which this store does have one posted is ok.

I have been in customer service for over 20 years and this is no way to speak to customers or potential customers. The biggest thing it says is I have no respect for you and I really dont care what your problem is or how much of my income comes from you.

I understand how busy a designer can be (I am one myself) but thinking before you put this kind of info in your profile is very important if you want people to respect you and lay thier money down.

With all of the time zones we deal with in SL, I would hope if my game time doesn't sync with the creator that I could leave an IM outside of business hours and get a response as soon as the other party has time.
This profile tells me if I dare to do that my IM most likely will be deleted with no thought of reading it.

I few words like please and thank you go along way!

Dude, quit stuffing your pipe and learn reality form a pipe dream. I am the creator of the said items you stole and profited from and would be a cold days in hell where I would agree to ever doing business with you or the likes of you, as for Sensual apologizing, what for, what does she owe you an apology for?Because she stopped you from stealing other peoples work, I think you are the one that needs to apologize and stop acting like she was in the wrong and you are innocent and stop harrasing her.
Stop acting like you know anything about the relationship with Sensual and I, just because I do not frequent the forums dones not mean you can call in a sack of lies.

Exactly right!!! See? What was said here is perfectly reasonable. But the way it's stated it's just like a great big FK YOU! To which I say, Thanks, I'll shop elsewhere.

Fury Caligari-Aridian

Really? You're the creator, eh? Seems that the items I have here have a completely different name on them. shall I also post the IM's here and the PM's? Oh wait, I can't that's why Sensual continues to act the way she does, because it's ok to accuse people of theft, but it's against TOS to post proof that shows otherwise. Not to mention that other people posted in the original threads also confirming that the items were given *with* permission to be used.

So now again mr-two-months-old, please try again, and show how you really are who you claim to be. Because all I see in front of me is an alt that was (hrmmm coincidence?) created on 6/6/6. Even though the incident in question happened nearly 18 months ago now.

If you (meaning the theoretical 'you', if you really are the person that created the item) dont like your personal laundry aired in public, then you do the basic common sense thing - like *not* sticking one's nose into business not theirs to begin with.

You can thank Sensual for that one.

- Newfie

I first of all want to say that I completely agree with the original poster on this. When I go to IM a designer and see STFU dont talk me in their profile it's a huge turn-off. Theres no reason to not be polite even when you are busy it takes seconds and everyone can remember what its like to be new and confused ... or not new at all and still very confused ( lol , thats me ! )

I also think people that are IM'ing ANYONE including store owners have the same amount of responsibility in being courteous. Not everyone is hanging off the edge of their desk waiting to pounce on the first IM they get.. sometimes ppl get up.. grab food or a drink ... start watching a lil tv and get side-tracked only to come back to :

8:01 : hi
8:01 : hello
8:01 : ?????
8:01 : are you there?
8:01 : HELLLLLOOOOOO
8:01 : ????????????????
8:01 : WTF
8:01 : HEY I HAVE A QUESTION ARE YOU THERE????????!!!!!!!!!!!!!!!
8:01 : HELLLOOO
8:02: FINE F-YOU THEN

Oh my stars, and the number of these designers is growing. I can think of several off the top of my head that most everyone in second life has heard their names. It has put me so off in the past, reading their profiles, I too have not bothered with purchasing any of their items.

Recently however, I had the best experience with an up and coming designer. A big rave goes out to Desari Deledda. She not only answered my question and resolved the mistake I made in my purchase, but introduced me to friends and sent me on my way with a gift. She was terribly sweet and very patient amist home building herself. Clearly she was hard at work, but stopped to chat with me, help me and introduce me to those present.

Thanks again Desari!! And for those of you wanting to expierence something other than designer snob mentality, check her store out in Plush Eta, but most importantly, check out Desari!

Mellie

You can do what a resmod does, and that is post all the insults, IMS and proof in another forum and then link that post to here!!! Then you can invite members to go to that forum where you can invite members to tear into the people you want to insult! WHAT A SHINING EXAMPLE OF GOOD CHARACTER!!!

This is the standard of conduct advocated by a resmod who sits in judgment over the rest of us!! WOW what a way to manipulate the very rules she is charged with upholding! What stellar ethics and character!

So go ahead and post your proof on another forum, then link it to here. Lets see if she dares to do something about it.

Looks like the crying rose has that same policy http://crying-rose-studio-design.blogspot.com/2006/08/how-to-waste-68-minutes-of-katanas.html and proud of being rude to customers, I guess another place to add to by do not shop list.

haha that's priceless, I can so relate to that one, though fortunately only on rare occasions.

I think most profiles, including the one quoted in this thread, are more often bad communication than bad intention. The actual content is actually quite reasonable, it just doesn't come across very well.

Wanted to quote myself and say wtf couldnt the designer just give her her money back, seems like a bitch of a designer to me and I am sorry (after checing records) I have spent over 10k there through my SL, well, not no more.

Wow! Make that wow x 2 for her posting it on her own blog!

IM's Constance to tell her that not all creators behave in this manner. Nor will they use a lifestyle choice against them in the argument.

All I can say is wow.

*blows whistle*

closing thread for [post=1240110]trolling[/post], [post=1240077]flaming[/post], [post=1240077]naming[/post] [post=1240422]names[/post], [post=1240082]private[/post] [post=1240089]disputes[/post] & harrassment.

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