"Error: Despite our best efforts, something has gone wrong"
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 11:03
I was thrown off the grid by some bug, and when I try to log on, I get:
"Error: Despite our best efforts, something has gone wrong"
I've done a full reboot/clear/re-install of Second Life, but nothing seems to help.
Anyone know what this error actually means?
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-23-2006 13:05
Have you tried logging in at a different location? In Preferences, General - use the drop-down menu or tick the box under it for the box to show on your log-in screen.
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 13:06
Yes, I read the knowedge base and tried that, no change.
edit: oops
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-23-2006 13:44
Drat - let's see, what else could help... I'm not knowledgeable but at least I'm here  It could be a problem with your internet connection, I suppose. Firewall settings? |
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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09-23-2006 13:52
You said you did a "full reboot/clear/re-install".
Did that involve un-installing Second Life? Some folks have troubles that arent' fixed by just clearing the cache and installing over top of the current install, but are fixed by doing an uninstall before re-installing.
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 13:54
From: Osprey Therian Drat - let's see, what else could help... I'm not knowledgeable but at least I'm here It could be a problem with your internet connection, I suppose. Firewall settings? I have ZoneAlarm, I turned it off to check... still the same. Everything else, IRC, web, etc, works fine. Thanks for the ideas though. I suspect some prescence/login thing is out of date, and it think I'm already logged in. Grr. |
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 13:59
From: SuezanneC Baskerville You said you did a "full reboot/clear/re-install".
Did that involve un-installing Second Life? Some folks have troubles that arent' fixed by just clearing the cache and installing over top of the current install, but are fixed by doing an uninstall before re-installing. Rebooted, cleared the cache, restarted SL, rebooted, uninstalled, manually deleted everything else left over, rebooted, reinstalled, still the same. I'm out of ideas now.  |
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-23-2006 14:15
*waves magic wand* PRESTO! It will be fine tomorrow. |
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 14:22
Maybe someone could crash the grid and force a reset for me...? (this is a JOKE) |
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-23-2006 14:32
I admire your good humor in this troubling situation.
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Chosen Few
Alpha Channel Slave
Join date: 16 Jan 2004
Posts: 7,496
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09-23-2006 14:33
If I had to guess, I'd say maybe when you crashed, the system didn't log you out properly and it thinks you're still online. Therefore, when you try to log in again, it fails.
Wait about a half hour or so and see if it clears up. That should give your account enough time to "idle out".
If you still can't get in later, there goes my theory. Good luck.
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Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 14:45
From: Chosen Few If I had to guess, I'd say maybe when you crashed, the system didn't log you out properly and it thinks you're still online. Therefore, when you try to log in again, it fails.
Wait about a half hour or so and see if it clears up. That should give your account enough time to "idle out".
If you still can't get in later, there goes my theory. Good luck. Yeah, that's what I'm thinking too. It's been 3 hours since I first posted, I'm going to wait for tomorrow now. From: Osprey Therian I admire your good humor in this troubling situation. I do my best. I am currently writing my scripts... in notepad.exe. It's lag free and nobody interrupts me! |
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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09-23-2006 15:03
From: Mat Warf I am currently writing my scripts... in notepad.exe. It's lag free and nobody interrupts me! Plus it doesn't do that whacky unindent thing.
_____________________
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
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http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-23-2006 15:16
From: SuezanneC Baskerville Plus it doesn't do that whacky unindent thing. Shhh, I'm not complaining until I can get in again.  |
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-23-2006 15:24
*hastily forms a Mat Warf fan Club*
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-24-2006 07:55
Well, it's tomorrow now, and I still can't log in as Mat Warf.
I created and logged a freebie alt character in, so it's DEFINITELY not something on this end.
No reply to my support email yet. How long does it take before emails get looked at?
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Tomas Hausdorff
Registered User
Join date: 11 Jun 2006
Posts: 63
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09-24-2006 08:47
From: Mat Warf Well, it's tomorrow now, and I still can't log in as Mat Warf.
I created and logged a freebie alt character in, so it's DEFINITELY not something on this end.
No reply to my support email yet. How long does it take before emails get looked at? It's a weekend, so I'd guess it would be looked at on Monday. This isn't to say that Linden Labs doesn't have weekend support, but I suspect they are mainly there to keep the grid running and don't deal much with individual user problems. I'm sorry to hear about your difficulties, Mat- hopefully something gets resolved in your favour on Monday. |
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Osprey Therian
I want capslocklock
Join date: 6 Jul 2004
Posts: 5,049
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09-24-2006 10:24
I would've suggested that but I thought you deleted all the old settings when you reinstalled. My guess would be it's something in the settings of the unloggable account that prevents you from logging in. You can compare, or I think if you ditch the settings file (in Documents and Settings/you/Application Data/Second Life it writes you a new one - but maybe someone else can say for sure.
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-24-2006 15:43
From: Osprey Therian I would've suggested that but I thought you deleted all the old settings when you reinstalled. My guess would be it's something in the settings of the unloggable account that prevents you from logging in. You can compare, or I think if you ditch the settings file (in Documents and Settings/you/Application Data/Second Life it writes you a new one - but maybe someone else can say for sure. Yep, done all that. I'm just going to wait till patch day / grid reset now. |
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Mat Warf
Registered User
Join date: 14 Jun 2006
Posts: 42
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09-25-2006 05:23
Well, I didn't change anything overnight, and I can log in now. Hopefully this won't be a regular thing.  |