Account suspension question
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Cannae Brentano
NeoTermite
Join date: 21 Apr 2006
Posts: 368
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01-11-2007 11:35
I posted in the ask a Linden section, but maybe someone here could help as well.
A friend of mine had her account suspended, and no reason was given. She does not believe there was any reason for the suspension - ie, no apparent TOS violations, and tier was paid.
She emailed support and has tried calling, to see if there was a mix up or if the suspension was intentional, but no response.
Has anybody else had an account suspended without warning or explaination, and if so, what steps were taken. She cannot get through to anybody for two days now, and has a lot of land, lindens, and items on that account.
Any help would be greatly appreciated.
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Nigel Durnan
Registered User
Join date: 8 Sep 2006
Posts: 53
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01-11-2007 11:39
Have her call customer service during their business hours. I have a hard time thinking they wouldn't have some information.
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Cannae Brentano
NeoTermite
Join date: 21 Apr 2006
Posts: 368
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01-11-2007 11:41
From: Nigel Durnan Have her call customer service during their business hours. I have a hard time thinking they wouldn't have some information. She has. Voicemail has thus far been unable to provide her with the information she needs. |
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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01-11-2007 13:43
They might try sending a certified physical letter to a particular employee.
Do they share a network with another SL user?
Have long has it been since they logged in?
Did they provide a valid email address in their account info and made sure that mail from linden addresses like "support@secondlife.com" and such don't go into a spam folder?
Wish I could be of more help.
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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01-11-2007 17:38
Thats does not always work....LLabs works either have no time nor do they followup. Unless your not on their bad listing and or etc...........Just some facts here from someone that been their after a nightmarish experience with CS.
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Cannae Brentano
NeoTermite
Join date: 21 Apr 2006
Posts: 368
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01-11-2007 20:33
Thanks for the responses, she got the account back.
It took nearly 3 days for her to reach a live person, which involved multiple calls each day at various times, plus email follow ups. However, once she was able to reach a live person, the support was very helpful and the problem resolved in about 10 minutes.
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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01-11-2007 22:05
Well, you gonna tell us what the problem was? (To the extent that you can properly do so - disciplinary matter, accounting glitch, etc.?)
_____________________
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
-
http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
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Nigel Durnan
Registered User
Join date: 8 Sep 2006
Posts: 53
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01-12-2007 09:56
Getting a live human at LL can be frustrating, but has always been the best way to have a problem like this one resolved. I'm glad it worked out.
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