How long is the typical wait time for a support response?

I sent a support email question to linden labs via their website last week and one again yesterday... but as of yet haven't gotten any response to either of them. The support form says next business day, but this obviously isn't the case. Just wondering how long on average it takes to get a response.

You may never get one. I've never sent a support request personally, but I've heard many complaints that support doesn't answer e-mails. Hope you do get an answer. A better option may be to e-mail a linden directly explaining the situation. I've found Torley to be quite responsive. Most linden's e-mails is the first name @lindenlab.com. So Torley is [email]Torley@lindenlab.com[/email]

Good luck

I would expect the wait to be endless based on my own experiences.

I have put in a request for a trading tier review over two and one half months ago, the promised response time is 5 business days. Still after all this time and dozens of additional requests being sent I have not heard one word. Calling or emailing support is also a complete waste of time, phone messages have not been returned and emails have been unanswered. I finally out of frustration have sent snail mails to the entire board of directors of LL, as of yet I have not had any response.

Okay I'm probably one of the biggest critics of Linden Labs' customer support. But I sent a support question about a week ago concerning being billed tier when I shouldn't be. I got a response Friday..........they fixed the problem to my satisfaction by the way. But I've sent emails concerning game problems before and never got an answer (well, so far anyway but hope wanes after a month or so..........LOL). I think it's probably what the support question is about and how easy it is to resolve that governs the response time or even if you will get a response at all.

It's still not a good system even though I did get one support problem taken care of. The other problems are still up in the air so it's 50/50 at best for me. Hang in there.......one never knows. I was sure surprised last Friday.

Glad to hear the system works for some. Seems to me that easy or difficult, possible or impossible, every support e-mail should get some kind of personal reply at least saying "we got your e-mail, we're looking into it, we'll get back to you at a later date" Then again they'd actually have to follow up that way.