Help with IM box bug

One day I had a particular situation that made me want my IM box to be really wide and narrow, so I dragged the edges of the box the way I wanted it at the time.

Problem is that now, every new IM pops up as that size. I would think that when you close out the IM box, it should open next time at the size it closed out at, especially if you close all the individual IM boxes first.

I suppose this is residual garbage in the code, left from some crash.

Where do I have to go to reset this?

beat an LL Elf on the head to have it reset, it`s a bug

Isnt beating LL Elves against TOS?!

It's not specifically in there...

Could fall under "otherwise harrassing"

I'm sure they included some kind of clause to keep the elves from being beaten.

No, no please, I beg of you, don't make me go to the support portal. The last time I did that, AGRHHH! Must rember, but the pain, NO, NO, the Pain - MAKE IT STOP!

Yes, the support portal is a good thing. I will go to the support portal.

*Hands Giannia a bat for the elves* just make it look like an accident, k?

Disclaimer:
Any linden or affiliated person may ready this post but by reading any further any form of repercussion can not be taken and an amount of 1 camper must be offerd to the Traffic Gods


/me rewrites covenant

Any kind of fairy tail figure automaticly agreed to these rules after tp`ing here:
Elves, dwarfs, devs or support staff may be smacked on the head

/me changes classified to:
Bug free client here! Open source (copy/mod/transfer) including manual and server!!!

/me rezzes an 100m baseball bat and starts camping on the 1Linden/5minutes pad

There's a settings.xml file that saves the position and size of all the floater windows.

The line you want is:
One gotcha is that 0,0 is the bottom left corner of the screen so keep that in mind if you go and adjust the numbers .

Or you could just delete the file altogether, although that will reset all of your SL settings.

---

On Windows you can find it at:
%appdata%\SecondLife\user_settings\settings.xml
(Copy/paste the highlighted bit into notepad, starting with the % - or copy/paste %appdata%\SecondLife\user_settings into Explorer to go to the folder if you want to delete the file)

On a Mac:
Library/Application Support/Second Life/user_settings

Kitty, what other settings would this wipe?

I got a response through the help portal this weekend:
THIS IS AN AUTOMATED RESPONSE, PLEASE DO NOT DIRECTLY REPLY TO THIS EMAIL.

We have solved your issue

Solution: Hi Giannia,

I have seen this issue myself and I am unaware of any way to fix it. Please file a bug report from the Tools menu or better yet, post an issue on the Public JIRA.

Information about researching issues, possible workarounds, feature request, suggestions and bug reporting.

How do I research known Second Life issues and possible workarounds?

* http://secondlife.com/support/known-issues.php
* http://jira.secondlife.com

How do I submit a feature request or a suggestion related to Second Life?

* http://jira.secondlife.com

How do I report a bug?

Be sure to provide as much information as possible. If additional information is needed, you will be contacted by Linden Lab.

* Go to Tools menu > Bug Reporting > Report Bug

Regards,

If you delete the viewer settings (rather than just adjusting the one value) you'd have to reset any changes you made in Preferences (draw distance, whether you see group titles, etc) and you'd get the newbie popups again (Congrats! You just used the map!) and some little things (you'd have to check mature again for search).

and still have the IM window bug...

don`t bother reporting, this even the morons at the monkey department can see and duplicate (unless no one IM`s them(wich would be expected))

Hi Giannia,

I went ahead and reported the bug for you in JIRA; I made it a sub-task of someone else's bug regarding IM window size/resize problems. Here's the link:

https://jira.secondlife.com/browse/VWR-1122

To tell LL that you want them to fix this, you need to login to JIRA with your SL username and password, go to that link, and click on "vote for it" on the left hand side of the screen, all the way near the bottom.

and what`s the point? group IM`s are still screwed and has been voted to death?
jira is making us think we have an say, wich is obviously not the case heh

Not true. JIRA is our absolute best tool for bug reporting, sharing reproductions and watching progress happen. Use it - it *does* work.

work, perhaps, implemented and fixed? i`ll let u judge for urself as more is broken that they fixed then if they`d have left it alone

All you have to do is read the lists of fixed or addressed issues every time they release an update; nearly every issue that they've worked on is listed in JIRA. And every week LL hosts a JIRA bug tracker meeting (which I unfortunately can't attend coz I work then). They DO track them.

tracking is easy but look at the grief they created with the new viewer for so many ppl, they can`t even fix the paypal issue or group im`s and i think it`s safe to say that got voted to death

Thanks Oryx. And thanks also to Kitty. I tried her little patch, but won't know till I get outside work firewall if it worked.

That would be more reassuring if half of it aren't fixes for earlier fixes of bugs that some new version introduced.

Well good news, Nicholaz Beresford has attached a patch to this bug report in JIRA. Hopefully it'll make it into the next version.

Kitty's fix worked.

Current score for bugs resolved for me:
Resident 3/3
LL 0/3.

Thank the Cyber-Furies for this forum!

Glad to hear it, Giannia .

Go residents!