How on earth do you contact Linden??
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Kitty Renoir
Registered User
Join date: 24 Mar 2007
Posts: 1
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06-11-2007 13:28
Recently i have losts two expensive items from my inventory. (one was whole folder!)
and i cant seem to find anyway of letting linden know or get some answers for this. Its extremely annoying when you pay for a service that loses your belongings.
Thanks
Kitty
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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06-11-2007 13:50
Best bet would be to contact the creators and see if they're willing to replace your lost items. They're certainly under no obligation to do so, but a lot of them are sympathetic to "SL ate my (fill in the blank)!" issues.
Theoretically, you could log into the Support Portal on the Support page and submit a ticket, but I can almost guarantee that it will do no good...LL doesn't take responsibility for lost inventory. I'm also pretty sure that's not on the 'approved' list of complaints Basic members are allowed to have, so I wouldn't even bother if you're not Premium.
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Sweet Primrose
Selectively Vacuous
Join date: 30 Nov 2006
Posts: 375
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06-11-2007 14:34
Basically they provide a data storage service which isn't obligated to store your data. Gives you all sorts of warm confidence, doesn't it?  Sorry you lost stuff you paid real money for. Unfortunately even if you do reach a real live Linden, they will do nothing for you. |
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poopmaster Oh
The Best Person On Earth
Join date: 9 Mar 2007
Posts: 917
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06-11-2007 14:52
From: Kitty Renoir Recently i have losts two expensive items from my inventory. (one was whole folder!)
and i cant seem to find anyway of letting linden know or get some answers for this. Its extremely annoying when you pay for a service that loses your belongings.
Thanks
Kitty 1) search in world under 'people' 2) call the phone number
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Chris Norse
Loud Arrogant Redneck
Join date: 1 Oct 2006
Posts: 5,735
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06-11-2007 14:57
You don't contact the Lindens, they will contact you. 
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Dnel DaSilva
Master Xessorizer
Join date: 22 May 2005
Posts: 781
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06-11-2007 16:14
Tools -> Bug Reporting -> Report bug
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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06-11-2007 16:50
From: Kitty Renoir Recently i have losts two expensive items from my inventory. (one was whole folder!)
and i cant seem to find anyway of letting linden know or get some answers for this. Its extremely annoying when you pay for a service that loses your belongings.
Thanks
Kitty It seems to depend on whether it's a question they want to answer or not.... I created a ticket asking where my referal bonuses where for referals nearly 3 months ago... No reply The next day, i created a ticket asking to restart a region, and had a reply within 12 hours... Make up your own mind from that... Gomez |
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Dnate Mars
Lost
Join date: 27 Jan 2004
Posts: 1,309
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06-11-2007 17:40
From: Gomez Bracken It seems to depend on whether it's a question they want to answer or not....
I created a ticket asking where my referal bonuses where for referals nearly 3 months ago... No reply
The next day, i created a ticket asking to restart a region, and had a reply within 12 hours...
Make up your own mind from that...
Gomez Different group of Lindens handle the inworld issues, like restarts and region down, then handle everything else.
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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06-11-2007 17:59
From: Dnate Mars Different group of Lindens handle the inworld issues, like restarts and region down, then handle everything else. That's because it's all the Concierge team that does the restarts and region downs, even for mainland sims. The Abuse Report team is a bit more timely than it used to be.. but the regular Billings and other issues are fubar'd and in this case snafu'd.
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Tegg Bode
FrootLoop Roo Overlord
Join date: 12 Jan 2007
Posts: 5,707
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06-11-2007 18:03
Look really carefully through all your folders, or search well for them, I recently found some stuff I though I lost 3 months ago, the folder was inside another disused folder, I had given to an alt. And I only have 3000-5000 items on my alts. I don't seem to lose stuff at all ever, I had assumed I accidently deleted it or gave it away, which I have done at times too. Some people with heaps more items seem to have problems, whether it's losing them in all the stuff or just they have a bigger target for bugs to chew on, not sure.
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Brendan Meili
No Drama is asking for it
Join date: 29 May 2007
Posts: 46
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06-11-2007 18:07
From: Raudf Fox That's because it's all the Concierge team that does the restarts and region downs, even for mainland sims.
The Abuse Report team is a bit more timely than it used to be.. but the regular Billings and other issues are fubar'd and in this case snafu'd. Yep, in SL It's Situation Normal: all fucked up. |
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Aleister Montgomery
Minding the gap
Join date: 30 Apr 2006
Posts: 846
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06-11-2007 18:10
From: Chris Norse You don't contact the Lindens, they will contact you. Exactly  If you build it*, they'll come. *something broadly offensive. |
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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06-12-2007 01:40
From: Gomez Bracken It seems to depend on whether it's a question they want to answer or not....
I created a ticket asking where my referal bonuses where for referals nearly 3 months ago... No reply
The next day, i created a ticket asking to restart a region, and had a reply within 12 hours...
Make up your own mind from that...
Gomez A quick follow up on this... A managed to get through to LL on the phone a few hours ago, and spoke to a helpful guy. He told me that the referals are running behind at the moment due to an influx of them. Apparantly they are all credited manually and not an sutomated system. When I explained that I had been waiting 2-3 months, he sorted it out there and then, credit added in workd straight away. So thanks for the help LL - credit due when it's deserved. Now, just get a scripter to make it automted for yourselves to make life easier Gomez |