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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-14-2006 09:25
Hello, I'am just getting back to SL and i tryed to change my password. But i forgot my friends name and it said i max out my trys for trying to change it. So... I was wondering how long it would take until i get to try and change it again .. its been about 9 hours  - Ward Turner |
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Llauren Mandelbrot
Twenty-Four Weeks Old.
Join date: 26 Apr 2006
Posts: 665
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10-14-2006 09:50
You need to contact Linden Lab directly on this. You can find contact details at Support.
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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-14-2006 19:07
Yes I know this but I was wondering if there was a time limit I need to wait before I can try and get it changed again?
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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-14-2006 21:41
Anyone Please help i really want to get back on and play |
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Seola Sassoon
NCD owner
Join date: 13 Dec 2005
Posts: 1,036
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10-14-2006 22:44
No, after your tries (it is my understanding anyways), that if you have failed, you will not get another chance. You must contact support.
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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-15-2006 00:07
Can I just email them? Or do I HAVE to call them
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Seola Sassoon
NCD owner
Join date: 13 Dec 2005
Posts: 1,036
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10-15-2006 00:19
I believe you must contact them through phone, since emailing doesn't do a whole lot to verify (while calling won't much either, you might be able to give them details on the fly that an email may take longer to sort through).
Since emails are part of the information that could have been hacked, I think this is an extra cautionary step.
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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-15-2006 00:43
*Bang heads on table* How could they verify that its me? i dont have a CC on it.. Nothing really else.
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Seola Sassoon
NCD owner
Join date: 13 Dec 2005
Posts: 1,036
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10-15-2006 03:06
From: Killa Batz *Bang heads on table* How could they verify that its me? i dont have a CC on it.. Nothing really else. They might be able to give you more options/chances on your security question, or possibly give you a small hint to see if you catch the password. Also, they might be able to (I heard this happened, but not sure) ask you to name off some items in your inventory, etc. that would help. |
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Killa Batz
Registered User
Join date: 13 Oct 2006
Posts: 6
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10-15-2006 11:10
okok thats sounds alot better then waiting a few weeks for an email that will ask me a question then i have to wait another week to get a reply.
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