Does LL have a network engineer?
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Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
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08-09-2007 06:30
This "network connectivity problems at colo sites" has been cropping up for months. But this isn't 1980: Why should it *ever* happen? Do the colo sites not have fully-redundant parallel networks to the multiple NICs that must be in those rack-mount servers? Or do they not have redundant Internet access providers with fully disjoint paths to the backbone? Or is the network routing administered improperly?
Or, if they've outsourced the network at the colo sites, with this kind of service, they should be getting back more in penalties than they pay in hosting fees, unless they wrote a very bad contract. (Maybe colo penalties make up a significant revenue source for LL now?)
Who is engineering the networks here??
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Eiji Mayo
Registered User
Join date: 5 Jun 2007
Posts: 79
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08-09-2007 06:32
Okay... THis is Linden Labs we're talking about... They'd rather ad Glits and Glammer and kool things to SL before fixing the broken crap first :/
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 06:32
He is called Arthur Fotheringgale-Smythe.
He is 94 and from Scotland.
LL assure me that Arthur (Arty-babe Linden) will be on the problem just as soon as the nurse can wheel him up to the server room.
Lets here it for Arthur.....
GO Arthur GO Arthur GO
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Deandra Watts
F-Bombardier
Join date: 12 Aug 2006
Posts: 485
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08-09-2007 06:33
*waves pompoms and jumps up and down*
GO GO GO
*accidentally knocks Arthur's iv to the floor*
uh oh...
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 06:37
beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep
oh crap
NOW were in trouble!
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Viktoria Dovgal
…
Join date: 29 Jul 2007
Posts: 3,593
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08-09-2007 06:38
You hit the nail on the head, I suspect. Most service providers these days rely on colo because the costs of building private centers is so high, but the arrangement does put much of the control over connectivity out of reach. And it's no simple task to pick up and move racksful of servers elsewhere if the colo provider can't hold its act together.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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08-09-2007 06:38
From: Alison Homewood He is called Arthur Fotheringgale-Smythe.
He is 94 and from Scotland.
LL assure me that Arthur (Arty-babe Linden) will be on the problem just as soon as the nurse can wheel him up to the server room.
Lets here it for Arthur.....
GO Arthur GO Arthur GO Nononoononono Its a Grid Monkey naked George Linden and he works for Bananas. But resently He been getting Bad bananas exported by a Chinese exporter and he is now upset after he found out the banana inside has been pre chewed and then reformed. He is demanding LLAbs pay him double. Unless he gets his demands, he will continue to stuff banana peels into the network and cause monkey business.
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Eiji Mayo
Registered User
Join date: 5 Jun 2007
Posts: 79
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08-09-2007 06:40
*drags Arthur Fotheringgale-Smythe's body into a store room* Problem solved XD
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 06:43
From: Eiji Mayo *drags Arthur Fotheringgale-Smythe's body into a store room* Problem solved XD Performing CPR on Arthur No response so far..... Arthur! Arthur! Where is the network Cab Key??? Arthur!
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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08-09-2007 06:55
From: Usagi Musashi Nononoononono Its a Grid Monkey naked George Linden and he works for Bananas. In that case, maybe he'd like to come here to Ranthambore... We've been trying to get some sim issues sorted wth the grid monkeys for nearly a week, and theres a few of thome damn "banana phones" left on another plot by a griefer here he can feast on  Gomez
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 06:58
You actually want a Linden to SORT something?????
huh?
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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08-09-2007 07:08
From: Alison Homewood You actually want a Linden to SORT something?????
huh? Maybe not sort it then, but it's nice to see a Linden crash at the same time as me to convince the person you have been talking to in Live Chat it's really not all in my head  Gomez
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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08-09-2007 07:09
From: Gomez Bracken In that case, maybe he'd like to come here to Ranthambore... We've been trying to get some sim issues sorted wth the grid monkeys for nearly a week, and theres a few of thome damn "banana phones" left on another plot by a griefer here he can feast on  Gomez Oh so thats where where then been! The Grid Monkeys have been on their Banana phones doing he network monkey busines. Nowonder the network been so messed up. Usagi
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 07:12
From: Gomez Bracken Maybe not sort it then, but it's nice to see a Linden crash at the same time as me to convince the person you have been talking to in Live Chat it's really not all in my head  Gomez But it is! none of this is real! You are about to wake up and create an on line world from this dream and become very rich..... what would you do differently? 
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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08-09-2007 07:43
From: Alison Homewood But it is! none of this is real! You are about to wake up and create an on line world from this dream and become very rich..... what would you do differently?  That's easy. Make a revolutionary new department. One that customers can contact and get some help, or support or service... Yes, service. I think I would call this novel idea "The Customer Service Department". This new army of emplyees would take the emails and tickets we submit to them and a, wait for it, read them! Then, instead of loading up a notebad document full of cut and paste responses, we would train those staff memebrs to be able to type a "human" response and - here the really good bit - actually resolve the issues within a few hours! We'd also make sure that the data centres were not totally reliant on a single 2400 baud dial up internet connection, so when the cleaner wants to ring her mum, she does not disconnect the grid anymore  Seriously though - SL is great when it works, but issues like this really do show that there is little or no redundancy in the network infrascructure. This then has a knock on effect on the support and ticket system - it's a snowball effect. Gomez
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Alison Homewood
Unregistered User
Join date: 30 Mar 2007
Posts: 82
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08-09-2007 07:44
They have a cleaner???????
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Gomez Bracken
Who said that??
Join date: 12 Apr 2007
Posts: 479
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08-09-2007 07:47
From: Alison Homewood They have a cleaner??????? They must have - otherwise they'd be knee deep in all those unanswered and discarded support tickets  Gomez
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Ravanne Sullivan
Pole Dancer Extraordinair
Join date: 10 Dec 2005
Posts: 674
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08-09-2007 08:56
I suspect the reason for most of these connection problems to the colo is due to the use of a VPN across the internet to the colo instead of the dedicated redundant connection a mission critical data center needs.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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08-09-2007 09:32
Cheap! 
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