37,000 in world and it is a mess!

I rarely complain, but I have had it. There are a few short of 37,000 in world right now. The red bar doesn't even dip down, my money doesn't show and I can't tp anywhere. WHEN EXACTLY do the Lindens plan on implementing their plan to limit logins to paying customers when things bog down?!!???! I am premium and I own two sims. You think I can get in to enjoy them? Can I EVER reach customer "service"? Does "support" ever reply back in less than a week if at all, and with any more information than a link to teh Knowledgebase which I have already looked at? I'm annoyed. Linden Labs has no clue about customer service or satisfaction or what it means not to keep paying customers satisfied. I don't have anything against free accounts, but in the order of priority, I think paying accounts should be entitled to a game that works. If there is room to allow free logins, then fine. If this doesn't improve in the next few weeks, I am selling my islands and cashing out. This stinks.

how much do you want for your islands?

I am right there with ya Gabe! Its really getting very old indeed. I am also premium and I spend atleast $300US per month in this game in the past and that has dropped to $57 per month from my last months statement. I sold one of my 4096s and I am contemplating selling the other and throwing in the towl as well if things don't change soon!

I love SL when it is acting right but it hasn't for quite a while now. But when you cannot even TP anywhere that just is no fun at all and I get very frustrated with dealing with all the issues in SL when I just want what I payed for "SIGHS"

"NOTE" Its not my PC as I just invested in a loaded PC and spent a big chunk to get that.

probably related, Im trying to modify a linked object and everytime I move a linked peice the whole object seems to fall apart then reput it self together in the old position. This is very frustrating, Im working with the Pupeteer tool and I cant do a damn thing

As much as I hate to say it, there are problems with SL as we speak. I don't think anyone would deny it either. Look at the blog posts, talk with the Lindens that work on the backend, ask anyone that uses SL, they will all tell you that there are problems. But when you talk to these people, you will also find how that there are people hard at work trying to fix these issues. I think that SL grew much faster then anyone would have ever imagined. Scaling has always been something that has been a problem for SL for as long as I can remember. There was a time not too long ago that 5,000 people on the grid would crash it. At least now, you can still get in and the system won't crash. As these new systems come into use, there should be an improvement in SL.

The question that everyone must ask themselves is "Can I deal with the short term problems for long term gains?" Each person can only answer that question themselves. I do wish you luck with whatever you do. For those that do leave, I hope you will give SL a second chance in the future.

I stay away from sims hosted at the new colocation and other than the short-lived breakdowns mentioned on the blog, I rarely have any sort of problem.

Half the time someone reports packet loss and all related problems I tp over to them and get packet loss, then I tp them back to my house on an older sim and things are perfect for them there, the same as me.

I have a friend with a newer private sim, next to an older private sim. When packet loss starts hitting on the newer sim, fly across the boundary and everything is magically better.

Full grid-wide problems aren't that common, but whatever network connection they're using at the new colocation definitely isn't of the same quality as the one at the old center.

How do you find out where a sim is hosted?

If my packet loss starts going in the red that's usually a good guess . Mostly from memory of sim-names I recall being around before November and afterward.

In Help / About Second Life, at the top it should give you the net addie of the sim: 69.xx.yy.zz and 66.xx.yy.zz seem to be the older ones, 64.xx.yy.zz the newer ones.

"I stay away" is putting things in black/white . Older sims lag more easily with a lot of people on them and that causes problems of its own, but my *personal* feeling is that I get far more ickiness with new ones (tp failing, packet loss, transactions failing, search not working when there are no grid-wide problems), but I don't get around all that much so take it with the necessary big chunk of salt .

I can understand the OP frustration, especially with inputting so much money each month. I have relatively small land holdings and pay $25/$40 US a month land tier. It would annoy the hell out of me if I experienced the sort of problems that the OP and others in the forum (and on other threads) experience on a regular basis and the amount that I pay becomes money down the drain.

BUT .... I seem lucky (/me touches wood at this point). The other night after I logged on, my partner was complaining of TP problems, however they cleared instantly and he was able to TP home straight away. We both had zero money, but relogging on cleared that problem. We then spent the next 30 mins moving from shop to shop purchasing items and using search. No probs apart from lag (admittingly severe lag) in certain areas for a few minutes at a time.

My home is on a quiet older Sim, with no commercial holdings and few residents on at the same time. I have had TP problems in the past - Unable to complete Teleport at this moment, please try later - but these clear within a few minutes - I think I am then trying to TP back to my home location and it works.

The other nights lag was the worst I had encountered since I started (Oct 06) but it was no way constant and in every Sim I entered. I used to experience grey lag waiting for textures to load in my old house, but I think that was due to the textures being to large. Since deleting the house and starting again I have no problems when logging in or TP'ing home. I still get grey lag waiting for textures to load in big stores, which can be annoying but I have learnt to put up with it.

I put this down to my system - 1.6Ghz Athlon proc, 64Mb Nvidia GeForce MMx400 graphics card and 512Mb Ram (this is a recent upgrade, for the first 5 months I only had 256Mb!)

I know none of this helps the OP, but it is my experience with SL. Have I been lucky - Yes I think I have. I can only echo what Dnate Mars has said regarding it is your choice what you put in or get out of SL. You need to make the right choice for you. Good luck in your choice and future.

We forget that there is so much that is right and good about SL. It's just that it's creaking at the joints because of levels of use and probably because it is pushing the boundaries of the hardware, software and Linden staff involved!

Out of curiosity I logged into 'There.com' - a sort of SL competitor. No contest as far as viuals go - much more cartoony and it seems you can't do half as much as in SL - but it also struck me that movemnt was better, with no lag. You pays your money and takes your choice!

Also an RL agent reports that someone else has been having trouble using other metaverse type games.

I think what really annoys is the apparently complete lack of action or any attempt to take customer concerns into account from LL:

We have a contingency plan which admittedly isn't popular with those who have never put any money into but would allow even those who have only ever spend $4 once online and possible reduce the general load - but it has never been implemented.

Inventory losses are quite common at peak load - but this problem appears not to be being address, nor does LL seem to show any care and concern for those to whom it happens (which is probably in breach of the consumer statutory rights of those paying for a service) - as many constantly point out, the asset servers *NEED* proper transactional processes as a priority.

LL seem to be doing nothing to prevent land losses to landbots when either human error or latency bugs causes a parcel to be put on the market at an incorrect price.

TP is totally unreliable - oddly logging out/logging back in to the new location works! I do wonder how difficult it would be to modify the client code to do a log out/log in style teleport if the standard teleport fails.

Many keep pointing out that the downtime hours are unfair to non-US users, who currently constitute a sizeable proportion and possibly even majority of the userbase, but LL never rotate the hours to be fairer.

I have e-mailed LL support multiple times, and submitted multiple bug reports and never received any answers.

On the other hand, LL have been working on a new payment system which seems to work less well than the previous one, voice despite the fact that only a minority of users seem to want this, the removal of ratings, online help, firstland...

Now, I'm prepared to believe that LL are working hard behind the scenes to resolve all the problems but the evidence of this to us, the paying customer is sparse on the ground.

I guess I have a warped view of the grid, and nothing technical to back it up, but while I used to join in with the chanting to restrict the grid, in practice I think it probably wouldn't really make that much of a difference.

Reported tp problems, or "failure to rez" problems, or the "bought it, tp'ed away and it's gone from inventory" repeatedly come from the same sims, stores or areas on the grid over and over. My view is that the problems are very disproportionally spread across the grid. There definitely seems to be a critical mass where things start to go wrong, but as in my earlier post, I think it's how many people are hitting the new colocation/sims vs the older ones.

I'll be at my house, doing random things, and suddenly there's a rush of 20 help requests all about rez, tp, inventory, search problems, packet loss and absolutely none of that is happening for me, but when I tp over I do experience the same issues, so it's rather localized.

Today is another day and same ole same ole, log ins take forever, once in cannot tp anywhere in world! During my last attempt at tping I CRASH. There is just over 24,000 online at this moment so the grid is not expierencing overload logins. Its just fooked up big time and needs special attention. Wish I could stay logged in long enough to get something built that I was working on several days ago "SIGHS AGAIN"

The OP mentioned at least one truth. Complaints are useless. Indeed, these forums, one by one, are slowy being censored or completely shut down. The company doesn't want to hear it, or allow others to hear it. Time to stop talking and 'vote with our feet.'