Region restarts are causing us problems...

We have a fairly large parcel of land on the mainland. We recently opened a new club on the land.

We hold regular themed parties and firework displays on the land. These events start at a certain time and run to a timetable.

During the last week, we have been blighted by region restarts. We tend to get to the situation where we have a good number of visitors, then the dreaded popup tell us that the region is going down. The region restarts and obviously the visitors have been kicked and if we are lucky, they may come back shortly.

Last Friday, we had 3 region restarts, Monday we had 2. On Wednesday, as you all know everything was down for around 6-7 hours (with less than 24 hours notice), and yesterday we have an unnanouced rolling restart (15 minutes after the party had started). Then we had 1 region restart just as we were about to start a firework display, and a further 2 more later - that was 4 houtages within 3 hours.

These region restarts are ruining the experience, and we are also wasting a lot of money with promoting events which can't run smoothly and creating props for the party themes...

Is it normal for a region to have so many outages? Is there anything that can be done to make it more stable? Can any Lindens help?

Gomez

Yep, it's pretty much the norm. Get used to it. Edge sometimes has half a dozen in a day, and it's the oldest club in sl, and is frequently on the top 10 popular places list.

And the region restart is a forced thing by LL to correct some issue... get used to it.

The annoying thing is that I've had a response form LL support this afternoon about it, and they claim there was only 2 on Friday, which they say were initiated by them.

In the last 7 days, there have been at least 10, with 4 within 3 hours on friday, and others were there to verify this...

Gomez

same in haeoreum and not counting the ll restarts, we crashed thursday like 7-8 times, earlier this week i even had to report the region down as auto restart didn`t kicked in after several restarts during that day heh

So they are rebooting the sim, to correct problems. Would you rather loose Inventory, loose your lindens, or not be able to log on?

it doesn;t matter if they rebooted 2 times, or 20. They are correcting issues.

Bottom line really, is rebooting the sims are a fact of life.. you just have to suck it up.

Yes, I realise the sims need rebooting from time to time - it's the frequency of it that i'm questioning. 4 restarts within 3 hours does seem a little excessive.

For the amount of money we pay for the service, surely we should expect a higher level of reliability or at least an SLA in place. It seems that it does not matter how long or often the service is down for, we are still expected to pay the same membership and tier fees each month.

Gomez

If it IS automated, maybe there is something in the sim that is triggering it so frequently. (Not that I know anything about stuff like this.)

coco

Have the statistics window open and look at the number of pending downloads and uploads whenever you get the restart pop-up. It should be at 0, or regularly drop down to 0 for the sim to behave as it should. Even stuck (for a period of time, without dropping to 0 in between) at 1 it can cause things to stop rezzing (prims will rez, but textures won't come in), things fail to rez from inventory, attachments won't rez and won't attach, inventory gets lost or inventory problems that make people think they have inventory loss, tipping will start to fail and all other sorts of badness.

Make your way over to the edge of the closest neighbour sim and throw a little "the sim is down" party on a patch of protected land (yes, I'm serious ) to keep guests entertained. It'll be obvious when it goes down and you'll know the instant it's back up (anywhere from 5-30 minutes) so you can all cross back over as a group.

If you use dance pads, get rid of them and the problem should come up less frequent as well (not really anything to do with camping, just busy sims have it happen far more than quiet ones).

Yes this is common and cant be avoided as mentioned just pull everyone over to the edge of the neighbouring sim send a group message and a landmark. Its actualy pretty fun to watch the restarts one minut its there and the next minute its gone. YOu get used to it and when you see it reappear everyone just piles back in.

Also there is a type of "griefer" I have never decided if its comptetion from other places or just people with strange hobbies.. when they see an event like this they will suddenly start uploading 400 items or something and bring in a few friends or alts on other computers. This is to bring the sim down.

I used to go to a club often when I was new and it was like clockwork as everyone knew when their little mini events would occur and the minute the pocker tournaments etc started so would the uploads.

Its probably people with a strange hobby.. lol (but I always wonder if people were trying to reroute traffic or something)

Thanks all for your advice.

I finally got a half decent response from LL about this, and after taking a look at the logs, they discovered this was/is being caused by "slamdown" - an object causing the sim to restart, although they are unable to tell what the item was in the sim causing this...

Any idea on how I may be able to detect what it is? I don't think it's anything on our land - I don't think we are busy enough yet!

Gomez