Any rational explanations for this?

I see in the blob that LL is, real soon now, going to implement a new replacement support structure.

Can anyone supply a rational serious explanation of why LL ALWAYS destroy existing functions long before they have a replacement ready?

I've noted this for years now. Time after time they either do something (6/6/06 anyone?) - then, after several weeks start thinking about the necessary actions required to fix the problems caused (increasing the size of ban lists for instance) , when just about anyone with a couple of functional brain cells could predict the problems in advance.

Or, as in this latest case - removing virtually all avenues of support BEFORE having a replacement ready to roll?

I'm genuinely puzzled. It looks so incredibly incompetent. Or maybe perverse. WHY do they keep doing things this way? I know they like to think of themselves as 'different', but surely the reaction of their customers is obvious?

The Liasons needed to be trained to use the new support system which would have prevented them from being active on Live Help, and it was unilaterely decided by LL that volunteers would not appreciate being left to their own devices so they dumped Live Help.

You're also incorrect to say they've removed "virtually all avenues" of support prior to rolling the new system. The same avenues are mostly in place today as have been. They're just terribly ineffective.

The problem with Live Help was, in my opinion, simply that it would have been an entirely volunteer effort, using an "official looking" interface built into the official client. The lack of Linden participation makes it completely unofficial, yet its inclusion in the client makes it appear an authoritative support avenue. Apt to create too much confusion and even more frustration.

Linden Answers? Forget it. First, it wasn't meant to be a support channel for individual issues. It increasingly was used and abused in that capacity to the point where things just got ugly and out of control, leading to its closure.

Almost ALL other support channels are still in place. Again, ineffective, hence the reason for the new system coming online.

The 'live help' thing was pretty useless


i used it like 3 times, each time the answer i got from the 'helper' was 'i dont know'

I am curious to know how many people canceled their premium accounts during the "no help" gap time.

Then they can hardly be called "avenues of support", can they? More like "cul de sacs of support".... or parking lots.

Why DO we drive on a parkway and park on a driveway? And why is it so expensive to build a freeway?

I'd say they were more like dirt roads. Or darkened alleys in the bad part of town.

didnt I tell you to stay out of those sims

Feel free to ask me for a log of a call you made that shows differently.

Last time I ask a Bot for directions......