Second Life Forums Archive - LL is surveying customer satisfaction???

Nika Talaj

now you see her ...

Join date: 2 Jan 2007

Posts: 5,449

08-10-2007 21:27

Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. *scratches head* huh!

Joker Opus

Registered Usimibober

Join date: 9 May 2006

Posts: 363

08-10-2007 21:29

Im thinking they will desregaurd it, its posted as a show I was told.
But if you were to sum it down...
Everyone, will put worse

_____________________

Jøkêr Øpüs
PLEASE FIX THE WEAPON TESTING SANDBOX - AN OLD SECONDLIFE HANGOUT!

Jesseaitui Petion

king of polynesia :P

Join date: 2 Jan 2006

Posts: 2,175

08-10-2007 21:30

Yeah but if they get one "better" vote that will be enough for them to call it a day and not tend to the thousands who voted worse.

_____________________

a i t u i // Tattoo & Fashion House

http://slurl.com/secondlife/Aitui/127/128/41

Alicia Sautereau

if (!social) hide;

Join date: 20 Feb 2007

Posts: 3,125

08-10-2007 21:31

just make a poll with

Yes
No
<no comments...>

_____________________

Maggie McArdle

FIOS hates puppies

Join date: 8 May 2006

Posts: 2,855

08-10-2007 22:47

From: Nika Talaj

Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. *scratches head* huh!

can You say "irony"?

_____________________

There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.

Caranda Schreiner

Registered User

Join date: 11 Jun 2006

Posts: 98

08-11-2007 00:24

They need to run a poll to find out the answer to that question?

The only explanation is that they are living in a world of self-delusion.

Jesseaitui Petion

king of polynesia :P

Join date: 2 Jan 2006

Posts: 2,175

08-11-2007 00:25

From: Caranda Schreiner

They need to run a poll to find out the answer to that question?

The only explanation is that they are living in a world of self-delusion.

HAHAHAHA

_____________________

a i t u i // Tattoo & Fashion House

http://slurl.com/secondlife/Aitui/127/128/41

Cherry Czervik

Came To Her Senses

Join date: 18 Feb 2006

Posts: 3,680

08-11-2007 00:46

From: Alicia Sautereau

just make a poll with

Yes
No
<no comments...>

Hmmm

If you don't make comments then that's feedback lost. Make lots of bullet point, pertinent comments with just the facts not a ton of your personal feelings about it all, THEN give your personal feelings at the end.

_____________________

To exchange power is sublime. To steal from another ... well, what goes around comes around.

Conifer Dada

Hiya m'dooks!

Join date: 6 Oct 2006

Posts: 3,716

08-11-2007 02:36

I will answer that survey non-anonymously here with me name on!

My experience since last September has been that the SL experience has slowly got better in a three steps forward, two steps backwards sort of way. Recently it has taken three steps backwards though. When I go to clubs other people stay grey for ages and ages and some never rez. That has got worse of late.

Horus Salubrius

Registered User

Join date: 5 Feb 2007

Posts: 5

08-11-2007 03:59

oooo - I haven't seen that !!

/me will pay more attention the next time he logs in.

It is rather funny though - like they NEED a surevy to answer that question ? Either they really don't play the "game" or they've decided that the blogs & forum(s) are not representative and are taking the question straight to the "real" people.

For what it is worth - since joining this has been the most unstable I have ever seen SL. But for a while now I've been cutting back on the time I spend in-world & on my contributions to the SL economy so I really don't feel THAT badly done by any longer. Losing a large chunk of inventory amounting to several thousand $L was a good wake up call !!

Kitty Barnett

Registered User

Join date: 10 May 2006

Posts: 5,586

08-11-2007 04:03

The blog is your friend: http://blog.secondlife.com/2007/08/02/measuring-satisfaction/

Lindal Kidd

Dances With Noobs

Join date: 26 Jun 2007

Posts: 8,371

08-11-2007 09:37

From: Nika Talaj

Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. *scratches head* huh!

I've had a survey window pop up on the splash screen twice now...but the dratted thing is borked!!!! How typical. Instead of a link to the survey, it says "Google Error..."

I submitted a JIRA ticket...

Imogen Saltair

Registered User

Join date: 29 Nov 2006

Posts: 682

08-11-2007 10:50

From: Cherry Czervik

Hmmm

If you don't make comments then that's feedback lost. Make lots of bullet point, pertinent comments with just the facts not a ton of your personal feelings about it all, THEN give your personal feelings at the end.

I believe you only get 85 characters to comment...

I have not had one yet, so i don't know for sure.... have to be pretty succinct in 85 characters...

imogen

_____________________

Grey Marquette

Registered User

Join date: 14 Aug 2006

Posts: 7

08-11-2007 12:01

The last time I saw a company like LL do a customer satisfaction survey, the results came back decidedly warped.

Don't anyone hold their breath.

Uvas Umarov

Phone Weasel Advocate

Join date: 8 Feb 2007

Posts: 622

08-11-2007 12:10

I may be in the minority here

but I said my experience was getting worse.

_____________________

"On the other hand, if you are convinced that I spent all the money on a new sports car, then getting even 2.5% instead of 0% back would be quite a deal, wouldn't it?" ---ginko bank owner on his financial dealings

LL is surveying customer satisfaction???
Nika Talaj now you see her ... Join date: 2 Jan 2007 Posts: 5,449	08-10-2007 21:27 Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. scratches head huh!
Joker Opus Registered Usimibober Join date: 9 May 2006 Posts: 363	08-10-2007 21:29 Im thinking they will desregaurd it, its posted as a show I was told. But if you were to sum it down... Everyone, will put worse _____________________ Jøkêr Øpüs PLEASE FIX THE WEAPON TESTING SANDBOX - AN OLD SECONDLIFE HANGOUT!
Jesseaitui Petion king of polynesia :P Join date: 2 Jan 2006 Posts: 2,175	08-10-2007 21:30 Yeah but if they get one "better" vote that will be enough for them to call it a day and not tend to the thousands who voted worse. _____________________ a i t u i // Tattoo & Fashion House http://slurl.com/secondlife/Aitui/127/128/41
Alicia Sautereau if (!social) hide; Join date: 20 Feb 2007 Posts: 3,125	08-10-2007 21:31 just make a poll with Yes No <no comments...> _____________________
Maggie McArdle FIOS hates puppies Join date: 8 May 2006 Posts: 2,855	08-10-2007 22:47 From: Nika Talaj Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. scratches head huh! can You say "irony"? _____________________ There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
Caranda Schreiner Registered User Join date: 11 Jun 2006 Posts: 98	08-11-2007 00:24 They need to run a poll to find out the answer to that question? The only explanation is that they are living in a world of self-delusion.
Jesseaitui Petion king of polynesia :P Join date: 2 Jan 2006 Posts: 2,175	08-11-2007 00:25 From: Caranda Schreiner They need to run a poll to find out the answer to that question? The only explanation is that they are living in a world of self-delusion. HAHAHAHA _____________________ a i t u i // Tattoo & Fashion House http://slurl.com/secondlife/Aitui/127/128/41
Cherry Czervik Came To Her Senses Join date: 18 Feb 2006 Posts: 3,680	08-11-2007 00:46 From: Alicia Sautereau just make a poll with Yes No <no comments...> Hmmm If you don't make comments then that's feedback lost. Make lots of bullet point, pertinent comments with just the facts not a ton of your personal feelings about it all, THEN give your personal feelings at the end. _____________________ To exchange power is sublime. To steal from another ... well, what goes around comes around.
Conifer Dada Hiya m'dooks! Join date: 6 Oct 2006 Posts: 3,716	08-11-2007 02:36 I will answer that survey non-anonymously here with me name on! My experience since last September has been that the SL experience has slowly got better in a three steps forward, two steps backwards sort of way. Recently it has taken three steps backwards though. When I go to clubs other people stay grey for ages and ages and some never rez. That has got worse of late.
Horus Salubrius Registered User Join date: 5 Feb 2007 Posts: 5	08-11-2007 03:59 oooo - I haven't seen that !! /me will pay more attention the next time he logs in. It is rather funny though - like they NEED a surevy to answer that question ? Either they really don't play the "game" or they've decided that the blogs & forum(s) are not representative and are taking the question straight to the "real" people. For what it is worth - since joining this has been the most unstable I have ever seen SL. But for a while now I've been cutting back on the time I spend in-world & on my contributions to the SL economy so I really don't feel THAT badly done by any longer. Losing a large chunk of inventory amounting to several thousand $L was a good wake up call !!
Kitty Barnett Registered User Join date: 10 May 2006 Posts: 5,586	08-11-2007 04:03 The blog is your friend: http://blog.secondlife.com/2007/08/02/measuring-satisfaction/
Lindal Kidd Dances With Noobs Join date: 26 Jun 2007 Posts: 8,371	08-11-2007 09:37 From: Nika Talaj Am I hallucinating? I cleared my cache and logged in, and lo, there is a little customer survey black box in the corner of the login screen asking if my SL experience is getting better or worse, and why! Is LL surveying, or ... well gosh, I can't think of anything else it could be other than the world's most pointless man-in-the-middle attack. scratches head huh! I've had a survey window pop up on the splash screen twice now...but the dratted thing is borked!!!! How typical. Instead of a link to the survey, it says "Google Error..." I submitted a JIRA ticket...
Imogen Saltair Registered User Join date: 29 Nov 2006 Posts: 682	08-11-2007 10:50 From: Cherry Czervik Hmmm If you don't make comments then that's feedback lost. Make lots of bullet point, pertinent comments with just the facts not a ton of your personal feelings about it all, THEN give your personal feelings at the end. I believe you only get 85 characters to comment... I have not had one yet, so i don't know for sure.... have to be pretty succinct in 85 characters... imogen _____________________
Grey Marquette Registered User Join date: 14 Aug 2006 Posts: 7	08-11-2007 12:01 The last time I saw a company like LL do a customer satisfaction survey, the results came back decidedly warped. Don't anyone hold their breath.
Uvas Umarov Phone Weasel Advocate Join date: 8 Feb 2007 Posts: 622	08-11-2007 12:10 I may be in the minority here but I said my experience was getting worse. _____________________ "On the other hand, if you are convinced that I spent all the money on a new sports car, then getting even 2.5% instead of 0% back would be quite a deal, wouldn't it?" ---ginko bank owner on his financial dealings

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LL is surveying customer satisfaction???