How can we get LL to improve their customer service?

I am writing this post due to another post and because of the general disatisfaction there seems to be with LL's customer service.

What i want to know is:

Is there anything we (the residents of this world) can do to make LL realise how poor their customer service is?

and what can we do to make them improve it?

In world protests maybe, getting reporters to write about it.

Im not sure myself and just want to see what other people think can be done to make them take notice. I think getting the media to write about it would work but i dont know any reporters or how to get them to write about it.

At the end of the day we can always de-register in case the experience gets too painful or the financial loss too high.

I know that the SL experience is not a commodity and cannot be replicated elsewhere, but if it gets too bad there actually is a lot of other things to do. Purportedly, there even is a first life.

with regards to LL whether it be support, features, bugs, or whatever else the forums are not the place to do it

they are resident moderated and barley visited by the lindens, and even when they were it was either the lindens that didnt matter, or there was soooo much smoke the lindends who did care quickly got burned out

your best option (and its worked in the past to some degree) is to form a group, activly campaign and devote yourself to the cause

if you gain some form of calm, coherent outline supported by a decently large percentage of the active populas you have a good chance

its politics

you have to relise theres litterly thousands of random pepole complaining about hundereds of random things at any given point

linden labs major failure is that it cant handle 50+ thousand(or whatever) random, totally different complaints, questions and request with its rather limited staff

and (imo) the reason they continue to care less about "joe av' and more about large contracts, is that they are setting the standard for this experment, much like aol did before the internet was used by the mass populas

I don't have any problems at all with LL's customer service and I've been using SL for over three years. I never AR people and I've never needed to use Live Help.

I was happy to see them close Linden Answers. I'm happy to see them close Live Help.

If there's a major technical problem with an update, then I'll hear about it on the blog.

But that's not to say I think Second Life is perfect. Some days it's a total pile of crap. But that's clear for everybody to see, including Linden Lab!.

I think LL currently lacks of money, dedicated support employees, and time for providing better customer support. there's lots of other things like as system maintance, new functions development, patches.. etc.. and maybe ll would improve its customer support system in the near future.

I think everyones doing the best they can to make them realize it, but their just not taking notice. Most of us talk about it on the forums, or discuss it to the lindens in world. others resort to more violent approaches such as sim crashing and griefing to get their attention. It's sort of like being stuck on a desert island with nothing but the resources on it to help you. The passing planes and ships don't take notice of you even if you hurl coconuts at them.

hmmm this stop being an experiment when LL decided to charge for services. :-/

LL employees are not properly trained in customer service. I know this personally from experience.

One of the things that indicates this is when a LL employee answers an inquiry over the phone with "I do not work in customer service, I work in ______________ department."

Believe me, if you are answering the phone or emails at a company, you work in the customer service department.

No matter what your job title.


Even if you are "El Presidente" as one Philip Rosedale refers to himself in his SL profile.

Sounds like the #1 thing they need is more people answering the Phones and emails.

Call some Temps

If they don't have the money and time for their customers then they simply don't have a company that will make it as a business. Believe it or not customers are your most important asset.....not code, not servers, not piplines, and certainly not your private pocket book. Take care of your customers BEFORE anything else.........you don't do that, then those customers will leave and you are up a creek without a paddle when that happens. Well structured and sucessful companies have customer service up and running with well trained representives the very day they put their product out to the customers.

"maybe LL would improve its customer support system in the near future"? That is so backward it's beyond pathetic. Excuse them all you want with the old excuses we hear every day but next year at this time I bet SL will be the laughing stock of the virtual worlds that are in the process of being developed and put online at this moment. They missed the boat with their arrogance (read stupidity).

The new Rolling Stone article quotes Philip Rosedale with saying something like "The code is God."

Maybe a good idea for a new religion or cult but not for a business. If LL can take people's money, they can and will answer to the people whose money they are taking. Whether they like it or not.

Problem is they opened the gates and let too many people sign up. They are not up to the workload either front end or backened. Please. Limit new accounts for a while. Figure out a way to entice people tp become premium members. Take some time out of pimping to the corporations to take care of the people that put you in a position to BE pimping to them.

Just quoting this in case some folks might have been nervous about clicking an unfamiliar link... it's safe. It leads to a forum where this same discussion is being held.

Thanks Allana. I was trying to be too low key about it