Please help,i cant get on the grid!

Hi All,
Hoping you can help me please.
I can not connect to the grid and a little post comes up saying either my intermet is not connected or my firewall is blocking SL.
I was using the grid a few hours ago with no problem at all!
I have checked with my internet provider and thats all fine
I have also checked my firewall too,no problem.
Please help,need my SL.
Thanks
Prue.xx

Have you tried just to disable your firewall all together? It's a good idea anyway not to have any background tasks running.

Hi,
Well i have turned off my firewall and still cant connect.
It keeps telling me i have packet loss.
I have checked my internet provider and all is fine with them!
I am at a loss!
Please has anyone else had this problem?
Its so frustrating.
love
Prue.xx