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Reitsuki Kojima
Witchhunter
Join date: 27 Jan 2004
Posts: 5,328
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07-16-2007 09:49
What has been anyones experiences trying to get through to the live support chat from the website? I've been having billing issues and trying to get through to them, and keep getting "No operators available", even during their supposed working hours.
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I am myself indifferent honest; but yet I could accuse me of such things that it were better my mother had not borne me: I am very proud, revengeful, ambitious, with more offenses at my beck than I have thoughts to put them in, imagination to give them shape, or time to act them in. What should such fellows as I do crawling between earth and heaven? We are arrant knaves, all; believe none of us.
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Elex Dusk
Bunneh
Join date: 19 Oct 2004
Posts: 800
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07-16-2007 10:44
When all else fails with a Billing issue drop an Instant Message outlining your situation onto Zee Linden.
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-16-2007 10:47
The one time I tried Live Chat was for an in-world issue and someone answered right away. I just do tickets for Billing because I usually have a lot to say and I want to make sure I get all down. Or, if you can, try the phones:
* 800-294-1067 toll-free (US/Canada)
* 703-286-6277 long-distance (not free)
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~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.
Congratulations and shame on you! You are a bit of a slut.
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Jessica Elytis
Goddess
Join date: 7 Oct 2005
Posts: 1,783
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07-16-2007 11:17
Used Support Chat twice. The first was responded within 2 minutes (Frontier Linden). The second time responded before I could finish typing my question (Lotte Linden).
However, I have noticed that any Ticket submitted to the Billing dept takes forever to be responded to.
I'd conclude that;
a) Billing is woefully understaffed for the growth of SL.
or
b) Billing is woefully untrained in how to do their jobs.
or
c) The technical side of Billing is substandard and needs majorly revamped.
I honestly think the answer is a combination of A and B. MAinly because even a monkey can type a response to a Ticket or talk in Support Chat. That no responses are availible, leads me to believe that LL needs at massive hiring of the Billing dept, and to give them the tools needed to handle multi-national billing as travels through SL/LL.
~Jessy
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When your friend does somethign stupid: From: Aldo Stern Dude, you are a true and good friend, and I love you like the brother that my mom claims she never had, but you are in fact acting like a flaming douche on white toast with a side order of dickknob salsa..maybe you should reconsider this course of action and we go find something else to do.
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