Tier monthly pricing glitch?

I have a premium account with an extra 1024sqm of land tier, so my total land ownership is 1536sqm... I am assuming my monthly cost (above my premium yearly payment) should be $8/month. Correct?

BUT, for some reason, in my account I see the following...

Allowed holdings: 2,560 square meters
Current holdings: 1536 square meters
Available for purchase: 1,024 square meters
Peak square meter usage: 1,856 square meters
Total monthly cost: US$15.00
Next bill date: Monday, February 26, 2007

What is going on? 2560 tier allowed?? I didn't request this! Anybody else have this glitch?

The peak holdings suggests that you've had more land than the 1536 during the month - in this case, 1,856sqm.

Well, that would be the glitch then. I got my 512sqm firstland, then purchased an extra 1024sqm. I never owned an extra 320sqm of land at any point. So, I guess I need to contact support about this before they bill me.

Doesn't matter if you go 1 sq m over the 1536 allowed for only a few minutes, you'll still get bumped up to the next tier level. Sucks...

I'm sure billing will get right on it jk

I don't remember ever attempting to even purchase an extra 320sqm, let alone actually owning that for even a second. Confused.

Did you donate tier to a group?

Billing has been glitching ever since January, unless someone can come up with a good reason for this (I cancelled the Premium on my alt in November, this started showing up in January):

Sending an IM to billing received a reply that referred to the different tier levels. I guess basics can't own land, but can be billed for phantom land just fine .

No.

I haven't done anything that I can recall that should have changed my peak land stat above 1536.

Anyway, I have sent a support email to billing and I hope they get to it before the 26th. It's only $7 more, but still, it is the principle of the thing. They can't go around charging customers for services not requested and not received. If they bill me the $15, I will hound support until they give me my $7 back. Ha.

Of course, some might say that's exactly what they do... not me of course

If it's only 4 days I would really suggest calling them relentlessly for the next few days because it seems unlikely anyone would read the e-mail within 4 days and you're likely to just get a canned copy/paste response back.

So, they didn't respond to my billing support tickets and they charged me $15 anyway. I sent them another ticket saying that I expect to be credited $7 on my next billing. If they do not, I will be sending them a bill in the letter mail. Every month that they do not pay, I will send them another bill, with interest charges.

Maybe if I wait a few years, with the compounding interest they could owe me big bucks. By that point, if they choose not to pay, I can always take legal action.. or give my story to the press. Anyway, I am documenting all correspondence. Hopefully it does not take support a few years to respond.

Yay! I got responses to all my support emails this morning! They acknowledged that there was indeed a glitch with the land calculation and credited me $7.

Being new and from reading all the doom and gloom about support in these forums I was expecting to never get an answer, but alas I did!

Maybe LL getting those extra people on support is helping!?

Glad to hear they got it sorted out for you!

I've had two occasions to email support in the last month, and both were eventually resolved. I think it just requires a bit of patience on our part.

-Atashi