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How Can A Friend Who Can't Log In Log In To Support???
Infrared Wind
Gridologist
Join date: 7 Jan 2007
Posts: 662
05-30-2007 08:18
My friend created an account a few days ago and he is not able to log in.

He tried resetting it. Still no go.

In the SL Blog it says the reset password problem has been fixed. So
at least we know now it was officially broken.

My friend has tried to reset his password post-fix.

Still no go.

And it's impossible for him to submit a support request because
it asks for his password! lol!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Maybe we've missed something obvious.

My friend won't spend the money calling support from Asia.
He hasn't even been in Second Life yet! =)

- Infrared
Broccoli Curry
I am my alt's alt's alt.
Join date: 13 Jun 2006
Posts: 1,660
05-30-2007 08:21
Make another account and use that to access the info? Assuming he provided correct signup details, he should be able to verify to LL that the account is in fact his.

Broccoli
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Infrared Wind
Gridologist
Join date: 7 Jan 2007
Posts: 662
05-30-2007 08:37
From: Broccoli Curry
Make another account and use that to access the info? Assuming he provided correct signup details, he should be able to verify to LL that the account is in fact his.

Broccoli


Thanks Broccoli, I did suggest he try creating another account.

Hell of an experience for someone I'm trying to introduce to SL. Ha!

I'll think twice before doing that again. =)

- Infrared