Wont Handshake or log on

Hi I dont know what I have done but my SL won't handshake when starting up.
When I did get in the other day my avatar froze several times.
I have reinstalled SL twice and moved it to another drive but it sill wont handshake.
I am online and can read the sl home page!
On the top right it says it is Loading and Online??

I have played with quick time exe etc and have moved My Documents do you think this has upset it?

You need to go to this page:

http://secondlife.com/community/support.php

And follow these instructions from that page:

** Special Question Information

There are a few issues that require submitting a ticket to Support in order to resolve. However, we cannot currently offer full ticketing access to Basic account holders who do not yet have accounts. For the following questions, you can log into the support system and Submit a Ticket using the "Special Questions - Basic account" Ticket type.

You should submit a ticket in this way if:

* You are getting an error message that states you cannot log in from your location
* Your account has been disabled and you need it reactivated
* You need to report a region being offline
* You are an estate manager and need to request a rollback

When you're logged in as a Basic account holder and choose the "Submit a Ticket" option, you should only use the "Special Questions - Basic account" option in the Ticket Type drop-down menu. All tickets from Basic account holders that use other ticket options will be closed without review.

this is due to your connection not allowing SL client to go thu......If your Norton or fire wall have a TRUST LISTIng You have to make sure its on it and to allowed. OR if you have this occuring. When a area or island that went down of crashed and you try to reconnect to that area on sl. You get handshake errors. What i do is LOGIN to home after relogging at that failure. Not much brains to figure this one out, but some tricks to beable to login again.

Usagi