When you have a question about how to use Second Life, one way to proceed is to click on the word Help in the main menu bar.
Doing so currently produces a page that says:
From: someone
F1 Help has moved!
Until the next mandatory viewer update, please visit the new Second Life Support Portal at:
http://secondlife.com/supportThank you for your understanding about this temporary viewer workaround as we transition to our new Second Life Support Portal with an updated and improved Knowledge Base and Solution Finder for all SL account holders, as well as ticket support,
Live Chat, and phone support for Premium and Concierge account holders.
Granted the old F1 help file is out of date, but it still had plenty of useful basic information in it, such as, I believe, the answer to this question.
The "http://secondlife.com/support" looks like a link but it doesn't work.
The user is expect to know that the thing that looks like a browser doesn't actually work.
Experienced SL users will probably not be too surprised to see something in SL look like it might do something useful but know from experience not to expect it to work right. New users might find this a bit surprising and annoying.
Taking the initiative and loading up
http://secondlife.com/support into your regular browser produces a page that doesn't appear to be of much use to a beginner that doesn't know how to change clothes.
The wiki.secondlife.com site isn't listed on the Help menu. Am I seeing things? I must be seeing things. The official all purpose wiki on Second Life isn't listed on the Help menu?
The scripting portal goes to the same wiki, but a new user would have no reason to know that.
The scripting wiki - and thus the entire wiki in which it resides - can be viewed in the inworld mozilla browser, why does the LSL portal link open in an external browser?
Why must they use the word "portal" ? "Portal" will mean nothing to a large percentage of people. Just two days ago I spoke with someone that had no idea what "wiki" meant. They had heard of wikipedia but had no idea that wiki meant user editable. Just because LL staff are geeks and the folks that frequent the scripting wiki are geeks that speak geek jargon and do long divison in hexadecimal in their head just for the fun of it doesn't mean that the millions of people that LL wants to participate in SL are geeks. They need to have someone with better judgement work on the documentation and interface design, someone with good enough judgement to not use the word portal in the help menu. Sheesh.
The Second Life wiki doesn't appear to have any information or links to useful information for new users on it's opening page. Sigh. Seems kinda pitiful to me.
When you go to the support page,
http://secondlife.com/community/support.php, and click on the link at the top that says "Knowledge Base and Solution Finder". you are taken to an anchor point at the bottom of the page for logging in to solution finder.
The link of the bottom left that takes you to the Knowlege Base without logging in, goes unnoticed by most, I suspect.
The knowledge base is at at
http://secondlife.com/knowledgebase There's a link on the left for Content Creation, and for some unknown reason, the Avatar & Appearance section is in there.
Basic information such as how to change outfits should be readily and extremely easily available all the times for new users, even during the transition from one help system to another.
http://secondlife.com/knowledgebase/category.php?id=16
_____________________
-
So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
-
http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
-