Second Life Forums Archive

Poppet McGimsie

Proprietrix, WUNDERBAR

Join date: 28 Jul 2006

Posts: 197

02-12-2007 07:38

Has anyone else seen this?

A customer buys something, customer pays for it, and it shows up in customer's account history, but customer does not receive the item. I do not get any record of the transaction, and it does not show up in my transaction history.

The same customer might be buying a bunch of stuff, and some of it actually works normally (customer gets item, and I get record of sale) which the rest doesn't.

I have seen this now with 3 customers buying very different things. They aren't ripping me off -- it is really happening.

Anyone else seeing this?

Fade Languish

I just build stuff...

Join date: 20 Oct 2005

Posts: 1,760

02-12-2007 07:47

Something very similar sounding has happened in my store a few times... exactly as you describe, and the customer has apparently at the time successfully purchased an item, but it hasn't shown in their inventory - except every time I've asked them to check their transaction record as well, it has in fact not gone through.

Did you ask them to check their account history as well?

_____________________

Yumi Murakami

DoIt!AttachTheEarOfACat!

Join date: 27 Sep 2005

Posts: 6,860

02-12-2007 07:50

I believe this happens if a right-clck-and-buy type transaction becomes stale due to lag.

Ravanne Sullivan

Pole Dancer Extraordinair

Join date: 10 Dec 2005

Posts: 674

02-12-2007 07:54

I have seen this occur frequently. Often the transaction will go thru however the item never shows up in the customers inventory or if it does appear it is often days later. This is a major bug, a showstopping bug but LL is either unaware or unconcerned about it. It is also almost impossible to bring a problem of this sort to LL's attention anymore. Bug reports are like a black hole, support.secondl;ife.com is even worse and all other ways we used to have to try and make them aware of these things have been removed.

_____________________

Ravanne's Dance Poles and Animations

Available at my Superstore and Showroom on Insula de Somni
http://slurl.com/secondlife/Insula de Somni/94/194/27/

Markubis Brentano

Hi...YAH!!

Join date: 15 Apr 2006

Posts: 836

02-12-2007 08:02

Check the blog.

They're having asset server issues and that might be causing the problems you are describing.

Poppet McGimsie

Proprietrix, WUNDERBAR

Join date: 28 Jul 2006

Posts: 197

02-12-2007 08:10

Thanks people.

Yes actually, I do ask them to check their transaction history. That's the problem here I think: I have no record of the sale, but they do and they have paid for the item.

Are there workarounds that you know of? Is it only right-click purchasing that is affected? Actually I don't think it is, because one customer was buying from a vendor.

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Poppet McGimsie Proprietrix, WUNDERBAR Join date: 28 Jul 2006 Posts: 197	02-12-2007 07:38 Has anyone else seen this? A customer buys something, customer pays for it, and it shows up in customer's account history, but customer does not receive the item. I do not get any record of the transaction, and it does not show up in my transaction history. The same customer might be buying a bunch of stuff, and some of it actually works normally (customer gets item, and I get record of sale) which the rest doesn't. I have seen this now with 3 customers buying very different things. They aren't ripping me off -- it is really happening. Anyone else seeing this?
Fade Languish I just build stuff... Join date: 20 Oct 2005 Posts: 1,760	02-12-2007 07:47 Something very similar sounding has happened in my store a few times... exactly as you describe, and the customer has apparently at the time successfully purchased an item, but it hasn't shown in their inventory - except every time I've asked them to check their transaction record as well, it has in fact not gone through. Did you ask them to check their account history as well? _____________________
Yumi Murakami DoIt!AttachTheEarOfACat! Join date: 27 Sep 2005 Posts: 6,860	02-12-2007 07:50 I believe this happens if a right-clck-and-buy type transaction becomes stale due to lag.
Ravanne Sullivan Pole Dancer Extraordinair Join date: 10 Dec 2005 Posts: 674	02-12-2007 07:54 I have seen this occur frequently. Often the transaction will go thru however the item never shows up in the customers inventory or if it does appear it is often days later. This is a major bug, a showstopping bug but LL is either unaware or unconcerned about it. It is also almost impossible to bring a problem of this sort to LL's attention anymore. Bug reports are like a black hole, support.secondl;ife.com is even worse and all other ways we used to have to try and make them aware of these things have been removed. _____________________ Ravanne's Dance Poles and Animations Available at my Superstore and Showroom on Insula de Somni http://slurl.com/secondlife/Insula de Somni/94/194/27/
Markubis Brentano Hi...YAH!! Join date: 15 Apr 2006 Posts: 836	02-12-2007 08:02 Check the blog. They're having asset server issues and that might be causing the problems you are describing.
Poppet McGimsie Proprietrix, WUNDERBAR Join date: 28 Jul 2006 Posts: 197	02-12-2007 08:10 Thanks people. Yes actually, I do ask them to check their transaction history. That's the problem here I think: I have no record of the sale, but they do and they have paid for the item. Are there workarounds that you know of? Is it only right-click purchasing that is affected? Actually I don't think it is, because one customer was buying from a vendor.