Is any other business owner having complaints of no transfer?

Hi in the past week I have had so many people telling me they paid for something and didnt receive it.
Are any other business owners geting a large rise of complaints.
The thing that makes me question if its a scam is all are new players.
After the last five I now refuse to send new goods and have been telling them to talk to Linden Labs.
I hate to do it but I am starting to feel taken advantage of.
For all i know there doing this and then selling them in another account.
Either this is a real issue and needs to be taken care of by Linden Labs or we have people making alts just to take advantage of business owners.

Ranting I know but can I get some feedback please?
Thanks Joella

I had that happen once earlier this week. My stuff is all no transfer, so I wasn't worried about it. If the same guy came back 4 times...that I might have raised an eyebrow about.

It might have something to do with the last First Look viewer:



I just stay away from vendors altogether when buying, there is no way to tell if they're even functional, whether the transaction will go through and on top of that it delivers something that needs to be rezzed which is really just asking for trouble.

Yes, I have been getting some. All my things are placed in one box vendors, not a machine...so they should be getting their stuff.

I've gotten complaints of items not coming through, or missing pieces. I go and buy the items myself and am fine. But what do I do? I can't very well tell them, nope, you're lying to me...can I? So I give them the missing pieces.

Yes, some of the ones who've complained are newbies. I wouldn't mind if they were real newbies, but you just never know if they're alts or something and trying to get a freebie for their main or vice versa.

I'd make my stuff no transfer, but I do like the option of re-selling items that I no longer use or wear, hence my stuff is always no copy (well except my armor).

I haven't had any complaints this week so far...but since January, I've had a few.

Hope this gets fixed and isn't actually a scam. *sigh* I miss the old days. lol!

You're not alone! I usually get that complaint once or twice a month. Two times tonight alone. Grr.

Not getting something I had paid for happened to me twice and recently. I only use the First Look viewer now. I'm not sure which version of the FL viewer I was using, and I still have to upgrade to the latest one from the 1.13.3(58100) I'm using at this moment.

I went to a store to get some animation dances, I bought like 10 different ones, all 250L each,all were delivered ok. When I paid the first 300L animation, it wasnt delivered, thinking about a delay I paid the second one (300L) and didnt come either. I IMd the creator and he wouldnt bother to answer my IM even when he was online, I had bought 2500L of merchandise from him, all non transfer non copyable... why should I bother telling him only 2 werent delivered? The odd thing was that the 250 transactions were ok. I have in my history the payment for the 300s, but the animations are not in my inventory.
Guess when I'll go buy him anything??.... yes, you guessed right, I'll never go back there and of course I'm telling all my friends what happened so they dont get ripped off.

So yes, I do believe things are happening and its better to trust your customers than to make them feel you have cheated them (I feel I was robbed by the creator of the animations I didnt get).

But then again... I'm on the other side of the creative part

I use a vendor for my avatars as that's the "industry standard" for the type of products I sell. It's a custom vendor I commissioned from a well-known professional and it never gives trouble....until the Blue Box Bug appeared. Two of my customers have already lost their purchase to it. Since all my avatars are copy/no transfer I can simply check my sales reports and replace the lost item for those that actually paid. I've always had to replace things like that here and there, due to lag-loss or accidently rejecting the inventory. But this is the first time I had this happen twice in one day. One of them didn't have a sales report either, which makes me suspicious. Someone could use the bug to try to get free stuff, so watch your backs. In this instance I gave the guy the benefit of the doubt and sent the object anyway. But I will be very careful of any such claims from now on. I don't recall my vendor having failed to send a sales email, or show up in my transactions history before.

Not having had any experience of automated vendors from the vendor point of view, perhaps the vendors in this thread could confirm if they receive data from these devices, such as who paid and when, whether the item was Kept (from the blue box) or Declined. From the above thread it would appear that vendors do NOT get this basic info from their vendor machines.

Rock

Could be due to some of the exceptionally high lag the last week.

I've had an issue like this a couple of times in the past week too. I purchased something from a vendor and it did not show up in my inventory until 2 days later - it might be that this is the case with some of your sales too. They think they didn't get it, but the system lag was just keeping it from appearing for a loooonnnngggg time...

In the past I have bought a few dance animations here and there. I never tried Sine Wave and I wanted to do it, but then the Wednesday update forced me to delay my plans.

After a few hours since grid reopening, I got to Sine Wave Island and I started trying the dances on the vending machines. Found 1 I liked, paid 250L$.

I got the blue popup saying that I had paid the content creator and I pressed "Ok". Then nothing. No more popups, no yellow >>>, just me staring at the vending machine.

I waited for a few mins, then I contacted the content creator, explaining the situation. The dance animation was delivered to me, manually.

Credit is due where credit is due, thumbs up for Sine Wave. I was using the latest First Look (58185)-

You might want to scroll up and read the quoted part of my post, it's a bug in the last First Look viewer.

If you want to buy anything from a vendor with it, hit the yellow arrows to get past the "You paid" and click Keep. Anything else will cause you to loose the item (although I think it just goes into your trash instead).

In the last week, while using the standard client and NOT First Look, I have had at least 4 purchase transactions fail to go through out of 30 or more that I made. On those 4, I got billed, but got no merchandise.

In two of those cases, I got a dialog indicating that "The transaction timed out and could not be completed". Lag, I guess, though lag in that sim didn't seem that bad when it happened, and ten or more other transactions just before those two sailed right through.

In one of those cases, in a different sim and different merchant, my client crashed just after I clicked "Pay". I logged back on, had less money, and no merchandise.

In one case the delivery just silently failed, for no apparent reason.

All were for purchases of no-transfer merchandise. Contacting the vendor got me replacement merchandise right away.

If the merchandise is copy OK and no-transfer, I see no reason why a merchanr shouldn't promptly replace any failed delivery, provided tey can verify the purchase attempt. I know with any of my vending methods I can readily get a report that will show that a specific person paid a specific amount.

Some do, some don't. My vendor sends an email to me for each sale, stating the name of the buyer, how much they paid, what they bought, whether they bought it for themselves or as a gift, and the sim they bought it in. I don't know if it's possible to track whether the object was kept or declined.

I also think the Blue Box Bug is affecting the normal client as well. I think it's mostly the more "advanced" users that are using the FL client, and there are too many complaints to be coming just from those with enough experience to know the oddities of SL, and the beta nature of FL. Just my thoughts though.

I hope people are filing bug reports on this.

Uhh, can you explain how you do that? I don't know many stores where the builder is standing there taking orders... (actually I don't know any, everyone uses vendors).

I meant scripted vendors (the kind where you get the "Keep", "Decline", "Mute" options on delivery) versus a prim with contents set for sale.

I found the former frequently causes problems getting things actually delivered and then there's a whole dance of trying to get a replacement, if even possible, where I've never experienced any kind of problem with the latter. So I'll just peek at the prim contents, if it looks like a scripted vendor, I'll skip on it.

if you have the prims and the space using an unscripted box/sign and allowing them to "cuy contents" is a great way to go.

As a seller you cant rack sales as well.. Theres no automated updating availble..

But wow is it nice to the customer.

Theres no "pay / fast pay" pop up issues , they can see what they are getting in the UI "buy confirm" set up, And the item goes right into a folder named the same thing as your sign.

Ive had a small handful of customers who didnt get their item - It was always with my Scripted vendor set up for the sketchpad, never with the packages I sell through an unscripted sign.

I recently had this issue when buying something, I contacted the seller. She was extremely polite and was actually correct that the next time I would log in that I would more than likely receive the item. She was also nice enough to send a replacement that was *no transfer* for in the mean time.

This is an issue with the scripted venders (as someone else mentioned). Besides how they can cause lag, have this bug, and can be confusing for newer residents...I just like the look of single prim venders myself and thats the only way I display my own items.

This is the first I have heard of bugs with people only receiving pieces or not receiving items from a single board vender (and by that I do mean the no script just selling the item pictured kind, I know there are scripted ones)

Hopefully, though lets not all hold our breath, this bug will get the kinks worked out sooner or later. Sooner would be good..

Thanks I dont feel so alone but I dont use vendors at all, there all boxed.
I always check to see if they have a transfer history too.
The thing is if my stuff was no transfer then i wouldnt care so much.
But if you think about it.
Anyone can make 5 alts go to any maker each buy something come back and say they didnt get them. Thats 5 outfits x such and such makers.
That inventory for a resale shop.
I dunno just wish Linden would fix the issues and be done with it.

While that is true, in honesty, when you look at the cost vs. the risk, I doubt the cost is too high (unless you're doing something really high-end). It doesn't cost you money to take them at their word and give them the item. You are, however, risking that they will turn around and profit from it unfairly.

On the other hand, if the person is being honest, you've just done yourself a great service by giving them another copy of the item they paid for but didn't receive. Things like that get your landmark kept while others are tossed. People talk and word gets around - for good or ill. Why not make it for good?

That is only a problem if you sell things as transfer OK. And even then, think about it... They PAID for 5 copies of the outfit, one per alt, or else you wouldn't have a record of that alt making a purchase. If you give each one another copy of a transferrable item, then at worst, they essentially got 10 half-price copies from you. And it's unlikely you'd keep giving those alts new copies, so any one rip-off like that only puts you out by half the sale price of the item. Maybe 50 cents, on a typical nice dress?

Compare that possible loss to the high value of developing a sterling reputation for great customer service. If the customer was honest, and you treated them well, they will come back again and again, buying your merchandise at full price, and bringing their friends to shop at your store as well. Happy customers are a gold mine, hon. Don't ever underestimate the value of happy customers.