OMG...can we get some weekend support?
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Eva Ryan
That's Eva Ryan™
Join date: 26 Aug 2006
Posts: 197
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06-09-2007 16:01
/BEGIN{llrant}
I mean the weekends are the busiest times in SL, and where the most problems occur. When you submit a ticket, it stays in "new" status for hours and days on end. And Help Island volunteers cannot help with such things as Billing and Account modifications. Also, there is NO response to downed sims...24 hours for a downed sim is unacceptable.
Can we get some weekend support please????
/END{llrant}
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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06-09-2007 16:46
Much too mild in tone to require rant tags.
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
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http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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06-09-2007 16:49
Short answer...............NO.
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Eva Ryan
That's Eva Ryan™
Join date: 26 Aug 2006
Posts: 197
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06-09-2007 17:47
From: SuezanneC Baskerville Much too mild in tone to require rant tags. Guess I'll have to work on being assertive. |
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VooDoo Bamboo
www.voodoodesignsllc.com
Join date: 4 Oct 2006
Posts: 911
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06-09-2007 17:52
Thats the whole reason I refuse to upgrade my account again. I am staying free till they either sell the company or start caring again.... Which ever comes first.
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Zaphod Kotobide
zOMGWTFPME!
Join date: 19 Oct 2006
Posts: 2,087
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06-09-2007 18:16
So far, since the new system has gone into place, it's quite unusual to not get a response for that length of time.. add a comment to your ticket (nicely) and ask what's up..
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From: Albert Einstein Problems cannot be solved at the same level of awareness that created them.
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Jaylin Buttercup
Registered User
Join date: 22 Apr 2004
Posts: 22
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06-09-2007 21:12
 Not only can you not get help... but the telephone number that are listed are no longer in use. Basic account holder is all im going to be, Exactly what does a prem account holder get that I dont? neither gets any real life help when you need it. all we get is pages of endless reading. |
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dzogchen Moody
need Smell feature
Join date: 3 Jan 2007
Posts: 159
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06-09-2007 21:54
maybe we should all go dance naked - all dancing that greek freebie dance - to one of the help islands and see if they notice.
maybe a Lord of the Dance dance you know, all the naked avatars holding the arms of each others and feet tapping.
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Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
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06-09-2007 22:15
From: Zaphod Kotobide So far, since the new system has gone into place, it's quite unusual to not get a response for that length of time.. add a comment to your ticket (nicely) and ask what's up.. They're down from 9pm to 6am eastern time tonight. Scheduled maint - support portal is totally dead. |
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Broken Xeno
~Fething Alt~
Join date: 9 Mar 2007
Posts: 632
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06-09-2007 22:31
Tickets take more than a week to get a response back for me. Sometimes more than two weeks.
Support is less on the weekend, but it's the same with any company. I work for Intel and there are far fewer people here on the weekends than during the weekdays, YET we never close. The fabs are always running, and every minute they aren't running is roughly a million dollars out of Intel's pocket. You can't expect the same sort of response on the weekend than during the week - everyone needs a day off, even the Lindens.
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