About a recent accusation and apology

Dianne i wan't to thank you for apologiezing about your mixup. I've done so many nice things for SL i wouldnt dream of being involved with LibSL. I do know scripting but i'm not THAT good, nor would i use my skills to cause harm to anyone who doesn't deserve it. I hope i dont get swamped with tells of people acusing me of it cuz you know SL (not everyone reads fact, they only listen to rumors).

The Apology is in here.
/327/f5/149443/1.html

Original Post.
/327/74/149505/1.html

I understand this is not the right forum to put this but i want it to be publicly known in the same location where the issue took place.

EDIT: Mods you can go ahead and lock the topic if you want, and give me a forum warning. Seams thats all that a lot of them care about anyway.

You don't even have to break the rules to get warnings these days.

Lewis

Speaking of which, thank you Lewis for skyping at the Town Hall the other day. valid points you brought up.. and also definitely made phillip sweat a lil bit. all the other callers weren't pressing their issues when getting indirect answers.
That was lame how phillip circumvented the answer by saying your issue isnt a priority.....
You called in and was promised a response... the issue was customer service, not the importance of your issue.... how would they know how to prioritize your issue if they don't even hear your issue?!? If you call in to customer service at LL, you should NOT be promised a response and then never receive one... Phillip was wrong when he said there is customer service, but your issue isn't as important...

Everything is important to the person with the problem.

If you go to the ER with a deep cut in your hand, then damn its important to you to get that sorted out.

To the guy next to you with a bad headache, that's more important than your cut.

To the guy next to him, his broken arm is more important than the headache or your cut - but they don't know that you're a haemophiliac and if you don't get it dealt with you could die.

Maybe I did hit a raw nerve at the town hall, but I am still waiting for a response from CS.

Lewis

Tell em what happened to you, Lewis, as a result of that.

coco

I have no proof that the two events are connected, but approximately two hours after the town hall I recieved a message in-world from Torley telling me that I was no longer permitted to post on the blog.

There also appears to be no opportunity to appeal - or term of punishment either. In the real world, punishments fit the crime, and usually have a fixed length. We have one resident, well known as responsible for releasing Copybot - who so far appears to have had absolutely nothing happen, yet for sticking to my guns and refusing to back down against hypocrisy and lies (the SL forums and blog appear to have a unique definition of what is 'trolling') I get the equivalent of the death sentence.

*shrug*

Lewis

Be a bit more specific, if you would.

Who, about what, be more specific?

Lewis

In a Dictatorship the dictator determines the rules not us that pay the bills. I dont always agree with you Lewis but i know you in world and your a decent man, I know you get passionate about things and sometimes heated but never rude or uncivil and i would never say that you ever set out to cause trouble, i respect your beliefs and your opinion as i know you do mine even if sometimes they do not match and i so hope that this isnt the start of muteing the customers that do not agree with those that hold the power.

Freedom of speech is an important issue and it pains me to see further erosion during this time when all the residents want is HONEST answers to our questions and imho all you have ever asked for is honest answers, i see far worse abuse of the blog than you are ever likely to create by your questions and views on a platform that LLs themselves asked us to use, to give them feedback about what they are doing in SL

Peace

Yes thank you lewis you brought up valid points in the town hall.

edit: ah, didn't read properly

Two words: triage nurse.

The hospital has someone in ER whos job is to look at incoming patients, ask some questions, and prioratize. The same sort of thing *should* be happenng at any customer service organization that has a queue of inbound work. A little upfront work makes the entire customer service organization more effective, and I don't think LL is doing that.

Lewis I know you are nonplussed about what happened, but bringing it up on the forums is a violation of the forum guidelines. This is the sort of thing that doesn't get overlooked when LR is involved.

I can't tell you what happened to promt it, I don't know. We (resmods) aren't given that information typically (and it's not right for us to ask either).

EDIT:
Yiffy I'll put that thread up for LR so it can be sanitized.

The mousie thanks you. ^.^ RUN BOO RUN!

Hell Lewis, I don't like you but I'm siding with you on this one because you used the T name.

A community manager who can't manage a forum community is how we used to spell "Fired" in my world.

This is exactly why things aren't working out round here. Clear, severe, ToS breaking guidelines like copybot get untouched, and people like me who aren't afraid to say what I feel get hit hard for nothing.

Linden Lab may be able to silence me - but they will never silence the dissatisfaction of thousands of residents when they are watching their world ripped apart by poor business decisions and ineffectual policing.

Perhaps if the forum guidelines were actually made known - and enforced properly - then Linden Lab wouldn't have given up on the forums in the first place.

Lewis

Lewis certainly has his own *ahem* unique style of posting, and he is the closed thing I've ever seen to an anti-pollyanna.

And for the most part, I disagree with a lot of his conclusions, although I respect most of his opinions, subject to a few exceptions that I won't mention here.

However, he does bring up a lot of very valid points, and he is one of the few well know SL residents that I would trust to put the interests of Second Life as a whole ahead of his own, unlike other SL residents who obtained placed their own interests or agenda ahead of SL, be it obtaining confidential information about price changes or figuring out the code that makes Second Life work.

While ultimately it is entirely up to LL to decide if they want to silence certain individuals based on their views, I hope LL does reconsider, both Lewis specifically and how they moderate in general.

A far better approach would have been to issue Lewis (or any resident) a warning, explaining exactly why he was banned coupled with a specific timeframe for a ban. The would make LL's life much easier, and we'd actually know the specifics of what to avoid, and most would probably try not to repeat the mistakes.

And for Lewis, all I can say is try to lighten up a bit. You may not realize it, but virtually *every* time you post, its always so negative, I mean, Eeyore on downers would be happier than the way you come across a lot of the times.

Anyway, hopefully LL will reconsider their policy overall, and take a different approach other than banning when faced with residents who they believe are posting or saying wrong things.

I've said all along that when issuing warnings and suchlike for forum posting, the bare minimum that should be done is a) quotes from the posts that are supposed to have warranted the ban, specifically highlighting the bits that b) broke the RoC and the particular parts they broke. Every other professionally run forum that I have ever been involved in has operated in this manner - but to just be told "hey you can't post any more, we aren't going to tell you why, you can't appeal, tough" is not only unprofessional but quite possibly a breach of open access regulations too - especially as I am a paying member here, I expect to have access to all the features that I am entitled to, that all other members are entitled to; after all I am paying the same. But it appears that there is no way to appeal, and no way to find out what I am specifically supposed to have done.

Anyway... um... something positive... erm... I was on a plane at 38,000ft when the SL grey goo attack was going on?

Lewis

Lewis in rl I have to write reports the content of which I am legally liable for, that includes email, and some open debate.

Here, within very broad guidelines that is not the case (unless it is connected with my rl business) but one useful tip I will pass on is to never post or email so called "naked text" on bbs or email. Always cut and paste into Word or similar before hitting the send button. On that basis there have been times here when I have replied to a bb post and before sending have reconsidered the context and have amended or not posted.

As it happens, and by and large, I find your posts this side of acceptable but I think we all have to accept on any bb 95%/98% of all readers are passive, therefore those who do post can acquire influence.

This may explain Linden Labs caution on what consists of their property (web space bb etc), just a personal opinion no disrespect intended

Regards

John

The main usefulness of this thread has been outlived and largely devolved into a discussion of the rules & resent application of them (which is not permitted by the forum guidelines; i will spare those parties involved the embarrassment of specific quotes).

As to the topic of "How to write well written posts" I would be more the interested to hear more on that; though I'm not sure as to which forum that would best fit, possibly the ResMod discussion forum.

*locks thread* I was really hoping this thread would just die quietly and not need a lock.

<.< On the longer posts I write, I usual sit and peck at it till I've got it in a satisfactory state, which sometimes takes several hours. Liability isn't so much the reason as just wanting to having put sufficient thought into it.