Second Life Forums Archive

mcgeeb Gupte

Jolie Femme @}-,-'-,---

Join date: 17 Sep 2005

Posts: 1,152

04-23-2007 14:22

It's hopeless is it?

For some reason my ability so sell Lindens was messed up and now I can't sell any. It was fine the past year and a half.

I emailed billing several times now, called there phone number and was on hold Friday and today for 10, 15 minutes and only was able to leave a voice mail. Requested a review 14 days ago and again 10 days ago. It doesn't seem like there is anyone working at LL. I just need this fixed so I can my tier tomorrow which is 75 dollars. Is there any Linden that can fix this that I can talk to directly? I don't know but I need some serious help here and there is no one there that is helping at all. Maybe I'm wrong but it seems crazy to be put on hold for 15 minutes and then only get a voice mail. Why the wait if thats all I'm going to get?

Raudf Fox

(ra-ow-th)

Join date: 25 Feb 2005

Posts: 5,119

04-23-2007 15:33

You'll have to keep trying with the phone, unfortunately. Can't say that I've had any success with the phone myself, but persistence should give you an answer. Or tell them to screw off (or not) and just use the SLExchange's selling feature. From what I hear, they're more reliable anyways.

_____________________

DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176

Want more attachment points for your avatar's wearing pleasure? Then please vote for

https://jira.secondlife.com/browse/VWR-1065?

Svar Beckersted

Registered User

Join date: 14 Apr 2006

Posts: 783

04-23-2007 16:50

I called a few minutes ago and got through in about 2 minutes. Apparently close to closing time the incoming calls go down.

Ken March

Registered User

Join date: 2 Apr 2007

Posts: 333

04-23-2007 17:16

Don't hope LL will solve ur problem ASAP, u should try another way to sell ur lindens, like as slexchange.com, hope this helps.

From: mcgeeb Gupte

It's hopeless is it?

For some reason my ability so sell Lindens was messed up and now I can't sell any. It was fine the past year and a half.

I emailed billing several times now, called there phone number and was on hold Friday and today for 10, 15 minutes and only was able to leave a voice mail. Requested a review 14 days ago and again 10 days ago. It doesn't seem like there is anyone working at LL. I just need this fixed so I can my tier tomorrow which is 75 dollars. Is there any Linden that can fix this that I can talk to directly? I don't know but I need some serious help here and there is no one there that is helping at all. Maybe I'm wrong but it seems crazy to be put on hold for 15 minutes and then only get a voice mail. Why the wait if thats all I'm going to get?

_____________________

Islab focus on second life and 3D internet
http://islab.org

Jesseaitui Petion

king of polynesia :P

Join date: 2 Jan 2006

Posts: 2,175

04-23-2007 17:24

Well you`re definitely not alone!

I really despise LL, but love what I do here. So screw them, like someone said.

I`ve now registered on slex and i`ll be using their service from now on.

Steve Mahfouz

Ecstasy Realty

Join date: 1 Oct 2005

Posts: 1,373

Short answer: No

04-23-2007 17:26

/114/df/179035/1.html

_____________________

http://slurl.com/secondlife/Ecstasy/128/129/31
Ecstasy: high quality residential living

MadamG Zagato

means business

Join date: 17 Sep 2005

Posts: 1,402

04-23-2007 17:33

Long answer:
http://blog.secondlife.com/2007/04/23/rollback-and-some-other-support-email-delays-from-sunday/

/me pokes Steve and smiles

_____________________

mcgeeb Gupte

Jolie Femme @}-,-'-,---

Join date: 17 Sep 2005

Posts: 1,152

04-23-2007 17:41

From: Raudf Fox

You'll have to keep trying with the phone, unfortunately. Can't say that I've had any success with the phone myself, but persistence should give you an answer. Or tell them to screw off (or not) and just use the SLExchange's selling feature. From what I hear, they're more reliable anyways.

Using Slexchange will cost me 50 dollars more unfortunately.

Jesseaitui Petion

king of polynesia :P

Join date: 2 Jan 2006

Posts: 2,175

04-23-2007 18:01

From: MadamG Zagato

Long answer:
http://blog.secondlife.com/2007/04/23/rollback-and-some-other-support-email-delays-from-sunday/

/me pokes Steve and smiles

But even when something like this ISN`T happening, how come a large amount of people are reporting not getting a response; or, receiving a response, but getting a very unsatisfactory reply?

MadamG Zagato

means business

Join date: 17 Sep 2005

Posts: 1,402

04-23-2007 18:26

From: Jesseaitui Petion

But even when something like this ISN`T happening, how come a large amount of people are reporting not getting a response; or, receiving a response, but getting a very unsatisfactory reply?

Good question. I wish I had an answer. LOL

I am just glad they have acknowledged that there is a problem so those who were not getting a response this past weekend understand that they were not being ignored.

As for the rest of the time...I don't know what's going on. I have never had issues communicating with LL. Sometimes they do not respond as quickly as I would like, but I do get a response.

mcgeeb Gupte

Jolie Femme @}-,-'-,---

Join date: 17 Sep 2005

Posts: 1,152

04-23-2007 18:45

Yes this has got to be the worst customer service I've seen to date anywhere. Stated as a fact.

I'm sure there will be no problem with them taking their payment from me tomorrow either.

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mcgeeb Gupte Jolie Femme @}-,-'-,--- Join date: 17 Sep 2005 Posts: 1,152	04-23-2007 14:22 It's hopeless is it? For some reason my ability so sell Lindens was messed up and now I can't sell any. It was fine the past year and a half. I emailed billing several times now, called there phone number and was on hold Friday and today for 10, 15 minutes and only was able to leave a voice mail. Requested a review 14 days ago and again 10 days ago. It doesn't seem like there is anyone working at LL. I just need this fixed so I can my tier tomorrow which is 75 dollars. Is there any Linden that can fix this that I can talk to directly? I don't know but I need some serious help here and there is no one there that is helping at all. Maybe I'm wrong but it seems crazy to be put on hold for 15 minutes and then only get a voice mail. Why the wait if thats all I'm going to get?
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	04-23-2007 15:33 You'll have to keep trying with the phone, unfortunately. Can't say that I've had any success with the phone myself, but persistence should give you an answer. Or tell them to screw off (or not) and just use the SLExchange's selling feature. From what I hear, they're more reliable anyways. _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?
Svar Beckersted Registered User Join date: 14 Apr 2006 Posts: 783	04-23-2007 16:50 I called a few minutes ago and got through in about 2 minutes. Apparently close to closing time the incoming calls go down.
Ken March Registered User Join date: 2 Apr 2007 Posts: 333	04-23-2007 17:16 Don't hope LL will solve ur problem ASAP, u should try another way to sell ur lindens, like as slexchange.com, hope this helps. From: mcgeeb Gupte It's hopeless is it? For some reason my ability so sell Lindens was messed up and now I can't sell any. It was fine the past year and a half. I emailed billing several times now, called there phone number and was on hold Friday and today for 10, 15 minutes and only was able to leave a voice mail. Requested a review 14 days ago and again 10 days ago. It doesn't seem like there is anyone working at LL. I just need this fixed so I can my tier tomorrow which is 75 dollars. Is there any Linden that can fix this that I can talk to directly? I don't know but I need some serious help here and there is no one there that is helping at all. Maybe I'm wrong but it seems crazy to be put on hold for 15 minutes and then only get a voice mail. Why the wait if thats all I'm going to get? _____________________ Islab focus on second life and 3D internet http://islab.org
Jesseaitui Petion king of polynesia :P Join date: 2 Jan 2006 Posts: 2,175	04-23-2007 17:24 Well you`re definitely not alone! I really despise LL, but love what I do here. So screw them, like someone said. I`ve now registered on slex and i`ll be using their service from now on.
Steve Mahfouz Ecstasy Realty Join date: 1 Oct 2005 Posts: 1,373	Short answer: No 04-23-2007 17:26 /114/df/179035/1.html _____________________ http://slurl.com/secondlife/Ecstasy/128/129/31 Ecstasy: high quality residential living
MadamG Zagato means business Join date: 17 Sep 2005 Posts: 1,402	04-23-2007 17:33 Long answer: http://blog.secondlife.com/2007/04/23/rollback-and-some-other-support-email-delays-from-sunday/ /me pokes Steve and smiles _____________________
mcgeeb Gupte Jolie Femme @}-,-'-,--- Join date: 17 Sep 2005 Posts: 1,152	04-23-2007 17:41 From: Raudf Fox You'll have to keep trying with the phone, unfortunately. Can't say that I've had any success with the phone myself, but persistence should give you an answer. Or tell them to screw off (or not) and just use the SLExchange's selling feature. From what I hear, they're more reliable anyways. Using Slexchange will cost me 50 dollars more unfortunately.
Jesseaitui Petion king of polynesia :P Join date: 2 Jan 2006 Posts: 2,175	04-23-2007 18:01 From: MadamG Zagato Long answer: http://blog.secondlife.com/2007/04/23/rollback-and-some-other-support-email-delays-from-sunday/ /me pokes Steve and smiles But even when something like this ISN`T happening, how come a large amount of people are reporting not getting a response; or, receiving a response, but getting a very unsatisfactory reply?
MadamG Zagato means business Join date: 17 Sep 2005 Posts: 1,402	04-23-2007 18:26 From: Jesseaitui Petion But even when something like this ISN`T happening, how come a large amount of people are reporting not getting a response; or, receiving a response, but getting a very unsatisfactory reply? Good question. I wish I had an answer. LOL I am just glad they have acknowledged that there is a problem so those who were not getting a response this past weekend understand that they were not being ignored. As for the rest of the time...I don't know what's going on. I have never had issues communicating with LL. Sometimes they do not respond as quickly as I would like, but I do get a response.
mcgeeb Gupte Jolie Femme @}-,-'-,--- Join date: 17 Sep 2005 Posts: 1,152	04-23-2007 18:45 Yes this has got to be the worst customer service I've seen to date anywhere. Stated as a fact. I'm sure there will be no problem with them taking their payment from me tomorrow either.