Second Life Forums Archive - Installer Won't Run!

Dude Mayo

Registered User

Join date: 2 Feb 2007

Posts: 7

02-03-2007 19:21

Every time I try to open the "Second Life 1-13-3-2 Setup" application I downloaded, I get the following error message:

"The installer you are trying to use is corrupted or incomplete. This could be the result of a damaged disk, a failed download or a virus. You may want to contact the author of this installer to obtain a new copy. It may be possible to skip this check using the /NCRC command line switch (NOT RECOMMENDED)."

PLEEEEZE help me!

Chosen Few

Alpha Channel Slave

Join date: 16 Jan 2004

Posts: 7,496

02-03-2007 19:27

It sounds like you probably had an error during download. Delete the file, and then re-download it from www.secondlife.com/download .

If it fails again, then explore the other possibilities presented by the error message. Is your antivirus up to date? When's the last time you did a full system scan? How's your hard drive health? When's the last time you checked it for errors? Defragging would probably be a good idea also if you don't do it on a regular basis. Even a disk that contains no errors can malfunction if it's badly fragmented.

Also, does your computer meet the minimum required specs for SL? What OS are you running? Do you have all the latest updates for your OS, your hardware drivers, and the latest version of DirectX (if you're on Windows)? All those things make a difference.

_____________________

.

Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.

Gaybot Foxley

Input Collector

Join date: 15 Nov 2006

Posts: 584

02-03-2007 19:31

That is most unfortunate. You are trying to download the client directly from the Second Life website right? (I'm not sure if its available anywhere else.) Lately it seems corrupted versions of the installers are being downloaded. Most likely it is an error or connection problem during the download. You should probably try again and redownload the software.

http://secondlife.com/community/downloads.php

If that continues to be a problem, try downloading the First Look viewer. This a lot like the regular program. It is in beta and experimental. It connects to the live grid and using it will be just like using 1.13.3(2) Many people claim that it improves their frames per second.

http://secondlife.com/community/firstlook.php

If you still can't get a usable viewer to download you might have to email the support team.

http://secondlife.com/knowledgebase/contact.php

Dude Mayo

Registered User

Join date: 2 Feb 2007

Posts: 7

02-03-2007 19:33

From: Chosen Few

It sounds like you probably had an error during download. Delete the file, and then re-download it from www.secondlife.com/download .

If it fails again, then explore the other possibilities presented by the error message. Is your antivirus up to date? When's the last time you did a full system scan? How's your hard drive health? When's the last time you checked it for errors? Defragging would probably be a good idea also if you don't do it on a regular basis. Even a disk that contains no errors can malfunction if it's badly fragmented.

Also, does your computer meet the minimum required specs for SL? What OS are you running? Do you have all the latest updates for your OS, your hardware drivers, and the latest version of DirectX (if you're on Windows)? All those things make a difference.

In exact ordered response: Did it; sort of; recently; ummmm; never; thanks I haven't thought of that; Windows XP Home edition; doubt it, doubt it, and I forget what DirectX even is.

Regan Turas

Token Main

Join date: 21 Oct 2006

Posts: 274

02-03-2007 19:45

I'm pretty sure this is a firewall or virus security issue. I had exactly this same error message when trying to download SL to a new computer.

My understanding of firewalls could be written on the head of a pin with a broadpoint sharpie, so I can't offer any explicit advice for changing that configuration. Fortunately, my situation was caused by one of the virus protection programs that had installed themselves during setup. I turned off everything except for Norton Anti-Virus, then explicitly allowed downloads from the SecondLife.com web site in the permissions area.

So check your computer security profile for similar blockages.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

02-03-2007 20:17

Try deleting the file that produces the corrupt installer message and then use a different browser to download it from. For example iIf you are using Firefox, use Internet Explorer or Opera.

The direct link to the file is http://s3.amazonaws.com/download-secondlife-com/Second%20Life%201-13-3-2%20Setup.exe .

If you use the Shareaza file sharing program, the file is available there, just search for Second Life 1-13-3-2 .

At the moment I'm attempting to upload a copy to my Google page, but it's taking longer than I'm going to wait to click the submit button.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Dude Mayo

Registered User

Join date: 2 Feb 2007

Posts: 7

02-03-2007 20:59

Disabling security seemed to work, but as far as my experience....I need a new computer. Thanks, peeps.

Installer Won't Run!
Dude Mayo Registered User Join date: 2 Feb 2007 Posts: 7	02-03-2007 19:21 Every time I try to open the "Second Life 1-13-3-2 Setup" application I downloaded, I get the following error message: "The installer you are trying to use is corrupted or incomplete. This could be the result of a damaged disk, a failed download or a virus. You may want to contact the author of this installer to obtain a new copy. It may be possible to skip this check using the /NCRC command line switch (NOT RECOMMENDED)." PLEEEEZE help me!
Chosen Few Alpha Channel Slave Join date: 16 Jan 2004 Posts: 7,496	02-03-2007 19:27 It sounds like you probably had an error during download. Delete the file, and then re-download it from www.secondlife.com/download . If it fails again, then explore the other possibilities presented by the error message. Is your antivirus up to date? When's the last time you did a full system scan? How's your hard drive health? When's the last time you checked it for errors? Defragging would probably be a good idea also if you don't do it on a regular basis. Even a disk that contains no errors can malfunction if it's badly fragmented. Also, does your computer meet the minimum required specs for SL? What OS are you running? Do you have all the latest updates for your OS, your hardware drivers, and the latest version of DirectX (if you're on Windows)? All those things make a difference. _____________________ . Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.
Gaybot Foxley Input Collector Join date: 15 Nov 2006 Posts: 584	02-03-2007 19:31 That is most unfortunate. You are trying to download the client directly from the Second Life website right? (I'm not sure if its available anywhere else.) Lately it seems corrupted versions of the installers are being downloaded. Most likely it is an error or connection problem during the download. You should probably try again and redownload the software. http://secondlife.com/community/downloads.php If that continues to be a problem, try downloading the First Look viewer. This a lot like the regular program. It is in beta and experimental. It connects to the live grid and using it will be just like using 1.13.3(2) Many people claim that it improves their frames per second. http://secondlife.com/community/firstlook.php If you still can't get a usable viewer to download you might have to email the support team. http://secondlife.com/knowledgebase/contact.php
Dude Mayo Registered User Join date: 2 Feb 2007 Posts: 7	02-03-2007 19:33 From: Chosen Few It sounds like you probably had an error during download. Delete the file, and then re-download it from www.secondlife.com/download . If it fails again, then explore the other possibilities presented by the error message. Is your antivirus up to date? When's the last time you did a full system scan? How's your hard drive health? When's the last time you checked it for errors? Defragging would probably be a good idea also if you don't do it on a regular basis. Even a disk that contains no errors can malfunction if it's badly fragmented. Also, does your computer meet the minimum required specs for SL? What OS are you running? Do you have all the latest updates for your OS, your hardware drivers, and the latest version of DirectX (if you're on Windows)? All those things make a difference. In exact ordered response: Did it; sort of; recently; ummmm; never; thanks I haven't thought of that; Windows XP Home edition; doubt it, doubt it, and I forget what DirectX even is.
Regan Turas Token Main Join date: 21 Oct 2006 Posts: 274	02-03-2007 19:45 I'm pretty sure this is a firewall or virus security issue. I had exactly this same error message when trying to download SL to a new computer. My understanding of firewalls could be written on the head of a pin with a broadpoint sharpie, so I can't offer any explicit advice for changing that configuration. Fortunately, my situation was caused by one of the virus protection programs that had installed themselves during setup. I turned off everything except for Norton Anti-Virus, then explicitly allowed downloads from the SecondLife.com web site in the permissions area. So check your computer security profile for similar blockages.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	02-03-2007 20:17 Try deleting the file that produces the corrupt installer message and then use a different browser to download it from. For example iIf you are using Firefox, use Internet Explorer or Opera. The direct link to the file is http://s3.amazonaws.com/download-secondlife-com/Second%20Life%201-13-3-2%20Setup.exe . If you use the Shareaza file sharing program, the file is available there, just search for Second Life 1-13-3-2 . At the moment I'm attempting to upload a copy to my Google page, but it's taking longer than I'm going to wait to click the submit button. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Dude Mayo Registered User Join date: 2 Feb 2007 Posts: 7	02-03-2007 20:59 Disabling security seemed to work, but as far as my experience....I need a new computer. Thanks, peeps.

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Installer Won't Run!