Q and A re:Volunteering and Support for Classes
Haney Linden will be at Stage 4 (Dore 250, 5) at 4:30 PM Pacific time on Wednesday 1-26-05 to answer questions about support for Educational Events, Live Helpers, Mentors, and the planned Greeter program .
Part One
You: this is an informal QA about volunteering in SL and support for classes
You: I just ask that we try to stick with one topic at a time
You: so lets go head and start
Wisper Patel: Ok I can start I guess...
Wisper Patel: How do we go about volunteering for the Greeter program...or is it that far along yet?
You: no, the Greeter won’t start until 1.6
You: so at least a month
Roseann Flora: how do we sign up?
Wisper Patel: ok..more info released then?
You: there will be a form on the volunteer section of the website
DebbieAnn Fairplay: what is the sponsor program
You: The sponsor program is we pay $L500 for teaching a class
Siobhan Taylor: http://secondlife.com/community/volunteer.php
Jana Fleming: When you volunteer for live help, do you use your regular avie name?
Siobhan Taylor: yes
DebbieAnn Fairplay: yes
You: Yes, too
Jana Fleming: I signed up today, what happens now
Siobhan Taylor: are the terms longer now then, Haney?
DebbieAnn Fairplay: 3 months
You: yes - its a 3 month term - so April 1
Jade Lily: what are your thoughts on the rotation of live helpers? given the fact that there are so many times when there seems to be no one in live help, doesn't it make sense to keep everyone in there at once rather than rotate?
Torley Torgeson: Supplementary to what Jadey said: for example, there's one Live Helper who was great at late-nite hours (when hardly anyone is on), but now this person has been rotated out. People IMing at those hours get a "nobody there" message.

You: Yes, we probably need some more Live helpers
You: but we are trying to prevent a permanent group
Taun Patel: a core group might not be a bad idea, because they can help train the new LH'rs
Taun Patel: my only problem with Live Help was there wasn't really a format for it, we were just sorta thrown into it
Torley Torgeson: Haney, I am wondering why are the reasons for preventing a permanent group? Especially since there people who want to help -- and do it well -- and who want to continue on this path of Live Help?
You: We want to avoid the appearance of a superior class of residents
You: we also want to spread the LH membership out
Torley Torgeson: Thanks graciously Haney -- but appearance is different from actuality, and the benefits that experienced Live Helpers provide is invaluable, despite any political complaints to the contrary, is it not?

Tang Lightcloud: seems we have that now, after a few days in the forms
MaryLee Marshall: not invaluable, a benefit of finite value to be weighed against the negative value of real or apparent favoritism
Torley Torgeson: Haney, thank you very much for your answer... and in my personal view... a mixed-tier approach of LH members who stay longer than a term, mixed with those who rotate more frequently. a Multitier approach would provide foundation yet "keep it fresh"
Gwyneth Llewelyn: all right... so, my first question is (and speaking not for myself, but for some people who asked me that), will only Mentor/Instructors be able to do sponsored 'class' events?
You: you don’t need to be a member of a group to do a class
DebbieAnn Fairplay: other than the basic SL stuff, like building, scripting, &/or design...what other educational programs are you hoping to get here in SL?
Musimba Yellowknife: Can an educational event be sponsored if it does not involve something in SL?
You: Mus - no we are limiting support to SL-related content
Siobhan Taylor: I think, Jade, there is some feeling among certain newcomers that mentors get privileges or have linden ears... which isn't the case, but people think it
MaryLee Marshall: mentors get to use the company jets and cars don't they?
Taun Patel: the fabled Oldbie conspiracy

Torley Torgeson: Siobhan: then those misconceptions should surely be addressed, and clarified for the sake of awareness. Ignorance dooms us all. *grins*

DebbieAnn Fairplay: oh yea I never did get my new car when I joined Live Help
Taun Patel: we used to be able to use the balloon

Musimba Yellowknife: My event probably would have attracted several people
Siobhan Taylor: only when we pay for them, MaryLee
Jim Bunderfeld: Haney, what will be the difference between greeters and mentors?
You: Jim - the two groups - mentors and greeters will over lap
Gwyneth Llewelyn: Like Mentors and Instructors?
You: yes mentors and instructors also overlap
TheBest Page: If you've been accepted can we start our teaching events or do we have to do something else? Like I'm accepted now so do I just go and run the event how I would for a non-teaching one?
You: Best - yes - once accepted you do the event
Echo Dragonfly: Haney, what is the timeframe to find out if you have been accepted after applying?
You: echo - applying for what?
Echo Dragonfly: mentor
You: for mentor - up to two weeks
TheBest Page: can we report it through the event ball or do we have to send an e-mail to [email]Class@linden.com[/email]?
You: best - use the email address
Musimba Yellowknife: Welcome back, Haney.
You: Ok I’m on Philips computer !
You: ok, where where we?
RaAusar Powers: will Greeter be sub cat to Mentor or separate group
You: There are two kinds of greeters - one will be like mentors but may be a separate group from current mentors
RaAusar Powers: Host?
You: the Host kind of Greeters may not be a formal group
TheBest Page: if we come up with other class ideas do we have to e-mail them to be accepted?
You: The best, yes each new type of class must be approved in advance
Musimba Yellowknife: About educational events. Any chance that classes that are educational, but have nothing to do with SL will get supported?
RaAusar Powers: hmm good question
You: Mus - not at this point maybe later
Tang Lightcloud: has the welcome pad ever had limits to would have first contact with new players
You: Tang - we dont limit the welcome area but of course the Orientaion Island is off limits to non staff
Musimba Yellowknife: I've been to some good ones that no longer exist since support was dropped
You: We'd love to see non SL classes but how do we make the call between real classes and trivia contests?
RaAusar Powers: we could submit a proposal
Ariel Monde: there are some people who work on classes that teach non SL related topics, but rather RL fun topics
Musimba Yellowknife: The game Trivial Pursuit is not used in classes
You: RuAusar, to some degree we don't have time to review and judge proposals on a large scale,
Shaun Altman: what kinds of topics Ariel?
RaAusar Powers: understood
TheBest Page: You might of answered this but - Can groups be accepted? As in anyone from the group can teach the class (if they have a clean record) in the group
Ariel Monde: well for instance, my Lady (Brace Coral) taught the africian masks and how to build them... then have an exhibit
Musimba Yellowknife: That was one of the classes I enjoyed
Ariel Monde: i may teach a class on my culture, deaf culture and american sign language
Cutter Rubio: Perhaps a resident review board for educational events, to take the load off LL?
Tang Lightcloud: nod
Shaun Altman: Ariel: interesting, that gives me some ideas too

Ariel Monde: that s what Brace and i aim for, the classes that can be fun and educational, nothing do with SL itself
Ariel Monde: we need more people who are willing teach such topics that are close to their hearts
You: Well, we could try that - but what about charging for real classes?
Shaun Altman: Haney: that's what I was thinking too, just charge some L$

Ariel Monde: we didn’t charge anything for our classes
Shaun Altman: TheBest: isn't a class more of a service than a virtual object?
