Is this proper behavior for a ResMod?

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Appalling, that's what it is. No one should ever be addresses in such a manner by a peon ResMod. For Christ's sake, the Lindens don't even treat the people as shitty as that.

Slick move, Steve... changing the point type from 48 or whatever huge type you had it at down to 12, at excatly 11:37 PM.

Oh now it's in 2-point, black, with an apology....

All we are going to have is a never-ending supply of residents who will accept the position, do their best, and some of them will get hell on earth for it.

You can keep complaining about the resmods, but there will always be more. And as long as you keep complaining about individual resmods, as if THEY were the problem, we will have this system.

And more and more residents will go through it and more and more of them will come out the other side having been kicked in the teeth for trying to do their job. I think that's a pretty crappy reward to get for paying to play a game and volunteering your own time to help.

The resmods are US. ALL of them, whether they do the job poorly, well, or (as most do) indifferently. And some of them have been hurt before, some are being hurt now, and more will be hurt in the future.

None of them deserves it. It's the system that needs to go.

coco

Hell on earth? A little juvenile forum criticism is now "hell on earth"? LOL. The thing I find funny is Steve rushing in to close the thread because it violated the "no names in the title" rule, but the thread in the Land and Economy Forum with Anshe's name has been up for over three days. Random resmodding is fun to watch.

I agree that it's the system that needs to go, but if you had seen the original response of this resmod, you might have agreed. Too bad somebody didn't screenshot it.

I agree with Aaron -

Resmod as I understand it is a form of customer relations - be it paid or unpaid.

They should always maintain the aspect of a customer relations representative, no matter how stressed or abused they get.

Losing your cool in a customer relations job is an instant invite to the door as far as I remember it.

(
As a side note - could someone introduce a spell checker for the forum, or at least the res-mods ?
Reading a badly spelt and constructed reply by someone who has authority over what goes or stays in the forums looks very bad, considering these people are supposed to be representing the community )

What I find very sad is watching people baiting the resmods and thinking that they are soooo clever because they can report 50 threads and then come onto the forum and criticise people who report threads, or who set up spoof threads and think it is funny to single out the resmods who are doing their best to actually do the job instead of accepting the title and then hiding in a cupboard.

Yes, hell on earth. If you are trying your best to be honest, to do the job in a responsible and considerate way, and to resmod in order to try to improve the atmosphere in these forums, I should think having to log in at the moment is pretty awful.

If you look at the profiles of some of the people resmodding, they have given up their time as mentors, greeters, live helpers, instructors as well as resmods. They have done their best to help make the platform and the forums better. And what have they got for it? Constant criticism, people making extra work for them, and they have become the target for everyone's ire about the resmod system in general.

Never mind that it is a Linden Lab decision to set the system up, and that there are guidelines they are trying to follow.

Having been on the receiving end in the past of someone's antipathy in the forums, I know that it is often not possible to keep your temper and your postings in check, even if you are an "ordinary" forum poster. If you are a resmod, and everyone watches and criticises everything you do, both publicly AND in ARs for threads, I think that it could be hell. Especially if you accepted the job in the first place because SL is special to you and you want to contribute.

Some of the people who constantly bait and AR threads, and target the resmods constantly should look to their conscience and see if they haven't got better things to do with their time than attacking people who are only trying to fulfil a role given them by LL.

If you have a problem with the policies then criticise the policies and stop the personal attacks. I think ARs should no longer be anonymous, and I predict that would cut them to a minimum. They should be named and posted to a thread, which would highlight the dissonance between what people say on the forums, and what they do.

I think the more this sort of attack happens the more justification you give LL for continuing with the system.
Cali

I have Dyslexia, and I am a very bad speller. but I try The best I can do. I have to do a lot of editing and stuff. and some time I get it and some time I do not. I do have a spell checker and I ask ppl in the same room I am in for help if there is some one. I do a lot of coping and pasting from stuff.
I can not help it I am very very disabled in RL Muscular Dystrophy and more.
But I love doing what I can do like being a ResMod It gives me somethag to do.

Spelling is a 20th century obsession which has got entirely out of hand. If a resmod can give up their time to look after the forums then you can spend the extra o.ooo2 seconds to work out a mis-spelt word.

Shakespeare spelt his name in seven different ways in the course of his life. He was in my opinion the greatest writer in the English language, and he didn't use consistent spelling at all. If it was good enough for him, it was good enough for me.

In the course of 2 years working with other builders and scripters, I have come across a number who have dyslexia, or - more commonly - bad typing. I have only once not been able to understand at all what someone had written, and they were typing in the dark and had all their keys one key misplaced.

I am as happy to be moderated by people who don't spell perfectly as those who do and don't make assumptions about them based on their spelling or grammatical construction.
Cali

Who? Who is reporting 50 threads and then coming onto the forum and criticizing thread reporters? Because when you say something like that in response to my post it seems very much like you're accusing me of that. So tell us who. Because I know it's not me.

And, no it's not hell on earth. It might be frustrating and annoying. It might not be fun. But it's certainly not "hell" on earth or anywhere else.

Read the resignation of the resmod who wants to leave because of what has happened on the forums in the last few days. I don't presume to know how he is feeling, or to speak for him. But I know a large number of people who are disabled in RL who come to SL to be able to dance, socialise and do all those things that are impossible for them any longer in RL. To them, this is important. It's not a game, it's not somewhere they come for a little relaxation away from their work, friends and family.

Even a little empathy with the people who are doing their best with what they have, might lead you to realise that you cannot presume to know what they are feeling or whether it is hell for them or not. You know that it wouldn't be hell for you: congratulations. You cannot know that it isn't hell for them.

It wasn't you reporting threads and then criticising, and didn't intend to suggest it was.

Think on the fact that if we lose these residents because of what has happened in the last few days it is NOT the system of resmods that will be to blame, but the behaviour of the residents who think attacking people on the forums is a good game to play.

And that only emphasises the need for moderation on the forums.
Cali

No it doesn't. It emphasizes the opposite. The ResMod who resigned blew up at someone. HE was the one ATTACKING. In HUGE RED BOLD LETTERS with exclamation points galore to boot. He blew up in his official role as a ResMod while locking a thread.

It wouldn't have happened at all had the ResMod program never existed, and moderation WAS MUCH BETTER before it came around. There was way, way, WAY less forum drama related to moderation than now. It has increased probably tenfold since the program was introduced.

And what's one thing people like to say? "Get used to it. The ResMods aren't going away."

Well, to that, I say, "Get used to the vocal opposition to the ResMods. Because it will no go away either."

1) See the forum guildlines about reposting, naming names AND flaming. If you felt this was such an agreegous violoation of the rules you should have AR'ed it.
2) Thats because it is a violation of the forum guildlines to directly contest any application of the rules in the forums. In the past these forums were smaller, and the ResMod program is in responce to their growing need for forum moderation. It has been showing in other communities as the forum grows, the need for abuse resolution grows exponentialy. It is very hard to directly attack moderation without violating any rules. Since the creation of the ResMod program it has given those unhappy with the rules and the system a mode of attack. Not to mention a trolling topic.

This thread is in violation of the Forum Guildlines in several places. It is also in violation of the TOS 5.1.iv as making fun of someones disabilities is herassment of the worst kind (dyslexia is LEGALY considered a disability FYI: and cannot be used for grounds of termination unless you want to be sued).

The thread is being locked and submitted for Linden Review. If you have a problem with this, you may email LL with the provided.



Torley Linden adds:
This thread remains closed.