Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

Complaint ARs, validity or number? What is the deal?

Nolan Nash
Frischer Frosch
Join date: 15 May 2003
Posts: 7,141
03-23-2006 19:00
I have noticed, as I am sure many of you have, that the resmods have become fond of telling us things like "due to numerous complaints" that a thread is being locked.

Why?

I never thought I'd say this, but I'd prefer we just got the old Jeskatized reasons.

This is disturbing to me. It indicates that if say a group of people, or a person or two and their alts wish to have a thread closed, they can effect that.

I think it's crap.

It should NEVER have ANYTHING to do with the number of complaints and ONLY the validity of them.

Plus telling us about numerous complaints just generates distrust and a contentious atmosphere.

We don't need the gratuitous extra info. For one, it compromises the supposed confidential nature of ARs to some degree.

Figure it out.

I'll say one more thing - you folks who sit around and AR threads all day need to find a different hobby.
_____________________
“Time's fun when you're having flies.” ~Kermit
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
03-23-2006 19:09
To clarify about this, Nol: it certainly isn't quantity alone. And it isn't a binary "OR" system. However, not unlike eyewitnesses to a happening, more corroborative accounts can accurately support where there might be things against the Community Standards, provided they are well-detailed, consistent with the Guidelines, and not gratuitous "I REPORT THIS POST 'CUZ IT SUX!".

So: to have many reasoned complaints is more effective than one reasoned one. But to have all noise and no signal is certainly undesirable, and effectively worthless.

I will emphasize this with the ResMods.
_____________________
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
03-23-2006 19:11
Moved to ResMod forum--it is a good topic for discussion here!
_____________________
Nolan Nash
Frischer Frosch
Join date: 15 May 2003
Posts: 7,141
03-23-2006 19:15
From: Torley Linden
To clarify about this, Nol: it certainly isn't quantity alone. And it isn't a binary "OR" system. However, not unlike eyewitnesses to a happening, more corroborative accounts can accurately support where there might be things against the Community Standards, provided they are well-detailed, consistent with the Guidelines, and not gratuitous "I REPORT THIS POST 'CUZ IT SUX!".

So: to have many reasoned complaints is more effective than one reasoned one. But to have all noise and no signal is certainly undesirable, and effectively worthless.

I will emphasize this with the ResMods.

Tone should not have anything to do with it either. It should be soley a flag, that's it. Flagged and then the mod decides if it violates anything.

Just because I write a complaint in a reasonable tone doesn't make it more legit.

And if number doesnt mean anything, why is that being cited in thread closings?
_____________________
“Time's fun when you're having flies.” ~Kermit
Logan Bauer
Inept Adept
Join date: 13 Jun 2004
Posts: 2,237
03-23-2006 19:18
From: Torley Linden

So: to have many reasoned complaints is more effective than one reasoned one.



From: Nolan Nash
It should NEVER have ANYTHING to do with the number of complaints and ONLY the validity of them.


I'm with Nolan on this one.
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
03-23-2006 19:25
I did not mean "reasonable tone". I meant "reasoned", as in "having a good reason to flag a post", as in "not by number alone". :)
_____________________
Introvert Petunia
over 2 billion posts
Join date: 11 Sep 2004
Posts: 2,065
03-23-2006 19:26
From: Logan Bauer
I'm with Nolan on this one.
I side with whatever the majority opinion winds up being.
Nolan Nash
Frischer Frosch
Join date: 15 May 2003
Posts: 7,141
03-23-2006 19:40
From: Torley Linden
I did not mean "reasonable tone". I meant "reasoned", as in "having a good reason to flag a post", as in "not by number alone". :)

Thanks for explaining that to me, and sorry for misinterpreting.

I just hope you guys realize that when you (figurative you, no one specifically) cite that there's been a number of complaints, it might be wise to add a caveat like "legitimate complaints", because otherwise it certainly can easily be interpreted as being based on the number, especially when number is mentioned alone. Personally, I don't think "number" should be mentioned at all, as it invites trouble.

I realize it isn't binary Torley, and I should have crafted the title a little better. In fact I edited it a couple times, because I was having trouble phrasing it properly. Insomnia leads to brain farts.
_____________________
“Time's fun when you're having flies.” ~Kermit
Logan Bauer
Inept Adept
Join date: 13 Jun 2004
Posts: 2,237
03-23-2006 19:43
From: Torley Linden
I did not mean "reasonable tone". I meant "reasoned", as in "having a good reason to flag a post", as in "not by number alone". :)


I guess I mean that the reason should at least be pointing to where it violated the community standards or guidelines, saying a thread is being closed but giving "because a lot of people complained" as the reason doesn't seem quite like the best way to do things to me. People want to know why a thread is closed, and that reason should come in the form of "Here's what was done wrong, here's where it violates the rules"...
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
03-23-2006 19:48
*nods*

I strive to be more like Jeska.
_____________________
Nolan Nash
Frischer Frosch
Join date: 15 May 2003
Posts: 7,141
03-23-2006 19:55
From: Torley Linden
*nods*

I strive to be more like Jeska.

I think you do just fine yourself Tor.

You always cite the violation, and I have never seen you state that there were a number of complaints.
_____________________
“Time's fun when you're having flies.” ~Kermit
Cocoanut Cookie
Registered User
Join date: 26 Jan 2006
Posts: 1,741
03-23-2006 22:31
Torley, I should think every resmod would have read and studied the TOS.

Thus, if the resmods receive AR's about a post, they would be able to read the post AR'd and determine for themselves whether or not they think it breaks the TOS, rather than basing their decisions on any of the following considerations:

1. how many people have AR'd the post

2. how lawyer-like those people have been in explaining to the resmods why the post breaks the TOS

3. who reports the post (i.e., whether or not they are just a "certain few" to be ignored)

4. whether or not the post bothers the resmod personally

5. and/or the subjectively perceived "intent" of the poster, rather than the words actually used.

ALL those have been cited by the resmods as reasons for not acting on an AR, and none should be entering the equation at all.

coco
_____________________
Cybin Monde
Resident Moderator (?)
Join date: 27 Jan 2004
Posts: 2,468
good points here
03-24-2006 07:22
Torley, i noticed that this was addressed and posted to the (stickied) Best Practices thread in the ResMod forum.. excellent idea!

this seems to have been a problem a couple of times from what i've seen.. i remember trying to stress this point to other/newer ResMods.. that it doesn't matter if you get 20 ARs about one post.. "it's what's inside that counts". 1 AR has as much weight as 20.

each should be treated individually, reading the reported post and acting accordingly.

now, sometimes, i would trash multiple ARs.. BUT, only after researching the original complaint and coming to a conclusion based upon the reported post. so, if i had come to a decision about a post (actionable or not), then any ARs about that same exact post become a moot point.

in any case, i agree with the rest of you. multiple reports do not equal actionable offense.. and should never be cited as a reason for acting on a post/thread.

and thank you, Torley, for doing what you can about this problem!
_____________________
"We, as developers, are doing the easy part – building the scaffolding for a new world. You, as the engines of creation, must breathe life into it."
- Philip Linden

"There is no life I know to compare with pure imagination. Living there, you'll be free if you truly wish to be."
- Willy Wonka (circa 1971)

SecondSpace (http://groups.myspace.com/secondspace) : MySpace group for SLers.
Toni Bentham
M2 Fashion Editor
Join date: 26 Jan 2006
Posts: 560
03-24-2006 11:20
From: Torley Linden
So: to have many reasoned complaints is more effective than one reasoned one. But to have all noise and no signal is certainly undesirable, and effectively worthless.

Certainly I understand this reasoning......but I also agree that there's no specific need to mention that there were many complaints in the post about the thread. Simply explaining the violation would be enough, and it seems for many of us. The (immediately) above post is a good one; I'm glad to see there was a quick response to the issue. Thanks, Torley! :)
_____________________
Register today at SLorums.net for great discussions, good features, and a friendly staff - all you'd expect from a good forums site! :)